Trimble Inc.
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Technical Support Analyst
role at
Trimble Inc.
Empower Global Logistics: Technical Support Analyst Wanted! Are you passionate about solving complex technical challenges for customers and partners utilizing Trimble Transportation’s diverse solutions? As a Technical Support Analyst, you will play a crucial role in troubleshooting issues, identifying product bugs, and collaborating with development, project management, and testing teams to deliver exceptional transportation tools to our commercial clients. This fast‑paced role offers the chance to work with a wide range of technologies and diverse stakeholders to ensure our global network moves freight safely and efficiently.
About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it’s helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.
In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.
What Makes This Role Great In this role, you will be the bridge between complex technical issues and real‑world solutions, directly impacting the efficiency of global supply chains. You’ll have the unique opportunity to interface with developers and project managers across multiple global locations, gaining exposure to a wide range of cutting‑edge technologies while ensuring our transportation tools remain world‑class.
Key Exciting Responsibilities
Master Complex Problem‑Solving: Conduct in‑depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high‑impact hardware and software issues.
Drive Product Innovation: Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.
Deliver Exceptional Experiences: Provide high‑level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.
Collaborate Globally: Partner with cross‑functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.
Essential Skills & Experience
Proven Technical Aptitude: Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems such as Windows, Linux, and Android.
Database & Scripting Knowledge: Hands‑on experience using and troubleshooting SQL, XML, HTML, and scripting languages.
Adaptive Communication: Exceptional ability to communicate technical concepts clearly to both technical and non‑technical stakeholders.
Education: Bachelor’s degree in Computer Science, a technology‑related field, or equivalent practical experience.
Bonus Points For
Experience writing bug tickets in Jira and understanding of Web Services and APIs (REST & SOAP).
Familiarity with modern programming frameworks like Android, Angular, or React.
Prior operations experience within the transportation or logistics industry.
Logistics
Location: US Remote (OH, CO, NJ, OR preferred)
Travel Requirement: 0%
Why You’ll Love Working With Us
You'll work on projects that truly matter: Our purpose‑driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
Collaborate with like‑minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self‑authored," empowering proactive "doers."
Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.
Compensation Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full‑time schedule.
Hiring Range $55,000.00–$75,600.00
Pay Rate Type Salary
Bonus Eligible? No
Commission Eligible? No
Benefits Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
How to Apply Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline Applications could be accepted until at least 30 days from the posting date.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at
https://investor.trimble.com , under "Corporate Governance."
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Trimble’s Privacy Policy
If you need assistance or would like to request an accommodation in connection with the application process, please contact
AskPX@px.trimble.com.
#J-18808-Ljbffr
Technical Support Analyst
role at
Trimble Inc.
Empower Global Logistics: Technical Support Analyst Wanted! Are you passionate about solving complex technical challenges for customers and partners utilizing Trimble Transportation’s diverse solutions? As a Technical Support Analyst, you will play a crucial role in troubleshooting issues, identifying product bugs, and collaborating with development, project management, and testing teams to deliver exceptional transportation tools to our commercial clients. This fast‑paced role offers the chance to work with a wide range of technologies and diverse stakeholders to ensure our global network moves freight safely and efficiently.
About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it’s helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.
In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.
What Makes This Role Great In this role, you will be the bridge between complex technical issues and real‑world solutions, directly impacting the efficiency of global supply chains. You’ll have the unique opportunity to interface with developers and project managers across multiple global locations, gaining exposure to a wide range of cutting‑edge technologies while ensuring our transportation tools remain world‑class.
Key Exciting Responsibilities
Master Complex Problem‑Solving: Conduct in‑depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high‑impact hardware and software issues.
Drive Product Innovation: Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.
Deliver Exceptional Experiences: Provide high‑level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.
Collaborate Globally: Partner with cross‑functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.
Essential Skills & Experience
Proven Technical Aptitude: Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems such as Windows, Linux, and Android.
Database & Scripting Knowledge: Hands‑on experience using and troubleshooting SQL, XML, HTML, and scripting languages.
Adaptive Communication: Exceptional ability to communicate technical concepts clearly to both technical and non‑technical stakeholders.
Education: Bachelor’s degree in Computer Science, a technology‑related field, or equivalent practical experience.
Bonus Points For
Experience writing bug tickets in Jira and understanding of Web Services and APIs (REST & SOAP).
Familiarity with modern programming frameworks like Android, Angular, or React.
Prior operations experience within the transportation or logistics industry.
Logistics
Location: US Remote (OH, CO, NJ, OR preferred)
Travel Requirement: 0%
Why You’ll Love Working With Us
You'll work on projects that truly matter: Our purpose‑driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
Collaborate with like‑minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self‑authored," empowering proactive "doers."
Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.
Compensation Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full‑time schedule.
Hiring Range $55,000.00–$75,600.00
Pay Rate Type Salary
Bonus Eligible? No
Commission Eligible? No
Benefits Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
How to Apply Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline Applications could be accepted until at least 30 days from the posting date.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at
https://investor.trimble.com , under "Corporate Governance."
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Trimble’s Privacy Policy
If you need assistance or would like to request an accommodation in connection with the application process, please contact
AskPX@px.trimble.com.
#J-18808-Ljbffr