Otis Elevator Co.
Sr Associate, Service Ops Support
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Otis Elevator Co.
Location: OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA
Date Posted: 2026-01-05 Country: United States of America Job Location: OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA
We are the leader in elevators, escalators, and moving walkways, and we are seeking a
Sr Associate, Service Operations Support
who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.
What You’ll Do
Manage field‑focused tasks supporting field ops managers, supervisors and mechanics allowing them to spend time in the field.
Support operating territory billable and non‑billable repair documentation and scheduling based on contractual requirements.
Support the team in tracking safety protocols, including monthly minutes, accident filing, and coordinating follow‑up on safety testing requirements.
Ensure material and labor cost align with monthly targets.
Manage customer billing including tracking sales/margin and assisting in inventory review and cleanup.
Report on performance, estimate elevator repairs and distribute to appropriate parties as needed.
Enter and open purchase orders, track error status and accrual cleanup, and resolve vendor issues.
Perform iPhone Application system data management.
Organize warehouse audits, inventory, and shipping.
What You Will Need to be Successful
High school diploma or equivalent required; bachelor’s degree preferred.
Ability to work in a highly team‑oriented and dynamic environment.
Demonstrated strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
Self‑motivated and able to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft‑based computer software.
Strong leadership skills, goal‑oriented with strong time‑management and organizational skills.
This role can be done remotely within the United States. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. Our team of 72,000 people spans engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers in more than 200 countries.
We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.
We are guided by our values, prioritizing Safety, Ethics, and Quality in all that we do.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms: Click on this link to read the Policy and Terms.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Consumer Services
#J-18808-Ljbffr
–
Otis Elevator Co.
Location: OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA
Date Posted: 2026-01-05 Country: United States of America Job Location: OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA
We are the leader in elevators, escalators, and moving walkways, and we are seeking a
Sr Associate, Service Operations Support
who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.
What You’ll Do
Manage field‑focused tasks supporting field ops managers, supervisors and mechanics allowing them to spend time in the field.
Support operating territory billable and non‑billable repair documentation and scheduling based on contractual requirements.
Support the team in tracking safety protocols, including monthly minutes, accident filing, and coordinating follow‑up on safety testing requirements.
Ensure material and labor cost align with monthly targets.
Manage customer billing including tracking sales/margin and assisting in inventory review and cleanup.
Report on performance, estimate elevator repairs and distribute to appropriate parties as needed.
Enter and open purchase orders, track error status and accrual cleanup, and resolve vendor issues.
Perform iPhone Application system data management.
Organize warehouse audits, inventory, and shipping.
What You Will Need to be Successful
High school diploma or equivalent required; bachelor’s degree preferred.
Ability to work in a highly team‑oriented and dynamic environment.
Demonstrated strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
Self‑motivated and able to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft‑based computer software.
Strong leadership skills, goal‑oriented with strong time‑management and organizational skills.
This role can be done remotely within the United States. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. Our team of 72,000 people spans engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers in more than 200 countries.
We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.
We are guided by our values, prioritizing Safety, Ethics, and Quality in all that we do.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms: Click on this link to read the Policy and Terms.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Consumer Services
#J-18808-Ljbffr