Ports North
Dynamics 365 CRM Technical Analyst / Specialist
Role Summary
This newly created role is dedicated to supporting, enhancing, and optimizing
Microsoft Dynamics 365 Sales (CRM) . The position ensures system stability, scalability, and alignment with Sales and Marketing operational needs. This individual will configure and customize CRM, support integrations, build Power Platform solutions, and maintain the technical foundation that enables automation, data accuracy, and efficient workflows across the organization. Work breakdown is approximately
65% front‑end configuration
and
35% back‑end technical development .
Technology Environment
Microsoft Dynamics 365 Sales (CRM)
Dynamics 365 Business Central
Dynamics 365 Customer Service
Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
HubSpot (Marketing)
Azure DevOps or GitHub (Git-based CI/CD)
Integrations across CRM, Marketing, and operational systems
Key Responsibilities
Configure and customize Dynamics 365 CRM entities, forms, fields, business rules, and business process flows
Build and maintain
Power Apps
(Canvas and Model-driven)
Develop automations, workflows, and data models within
Power Platform
Manage and support Dataverse (tables, relationships, views, solution layers)
Support integrations between CRM, HubSpot, and Business Central
Perform functional and technical testing for enhancements, updates, and deployments
Create and maintain technical documentation and configuration specifications
Triage and resolve support requests, estimate effort, and provide timeline updates
Partner with the Dynamics Product Owner to translate business requirements into technical solutions
Support roadmap initiatives such as CRM optimization, HubSpot integration, and Sales automation sequences
Required Skills and Experience
3+ years of hands‑on experience with
Dynamics 365 Sales (CRM)
Strong experience in CRM configuration, customization, and technical troubleshooting
Experience building
Canvas and Model‑driven Power Apps
Proficiency with
Power Platform
and
Dataverse (CDS)
Familiarity with CRM APIs and web services
Ability to work in small, fast‑paced environments and handle multiple responsibilities
Strong communication, documentation, and cross‑team collaboration skills
Nice‑to‑Have Skills
Experience integrating CRM with
Business Central
and/or
HubSpot
C# or JavaScript development experience
Understanding of cloud performance monitoring and cost optimization
Awareness of international data privacy and compliance requirements
Experience supporting Sales, Marketing, or customer‑facing business functions
Remote in Alabama, Arkansas, Colorado, Florida, Georgia, Indiana, Maine, Minnesota, Missouri, North Carolina, Oklahoma, South Carolina, Texas, or Wisconsin
#J-18808-Ljbffr
Microsoft Dynamics 365 Sales (CRM) . The position ensures system stability, scalability, and alignment with Sales and Marketing operational needs. This individual will configure and customize CRM, support integrations, build Power Platform solutions, and maintain the technical foundation that enables automation, data accuracy, and efficient workflows across the organization. Work breakdown is approximately
65% front‑end configuration
and
35% back‑end technical development .
Technology Environment
Microsoft Dynamics 365 Sales (CRM)
Dynamics 365 Business Central
Dynamics 365 Customer Service
Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
HubSpot (Marketing)
Azure DevOps or GitHub (Git-based CI/CD)
Integrations across CRM, Marketing, and operational systems
Key Responsibilities
Configure and customize Dynamics 365 CRM entities, forms, fields, business rules, and business process flows
Build and maintain
Power Apps
(Canvas and Model-driven)
Develop automations, workflows, and data models within
Power Platform
Manage and support Dataverse (tables, relationships, views, solution layers)
Support integrations between CRM, HubSpot, and Business Central
Perform functional and technical testing for enhancements, updates, and deployments
Create and maintain technical documentation and configuration specifications
Triage and resolve support requests, estimate effort, and provide timeline updates
Partner with the Dynamics Product Owner to translate business requirements into technical solutions
Support roadmap initiatives such as CRM optimization, HubSpot integration, and Sales automation sequences
Required Skills and Experience
3+ years of hands‑on experience with
Dynamics 365 Sales (CRM)
Strong experience in CRM configuration, customization, and technical troubleshooting
Experience building
Canvas and Model‑driven Power Apps
Proficiency with
Power Platform
and
Dataverse (CDS)
Familiarity with CRM APIs and web services
Ability to work in small, fast‑paced environments and handle multiple responsibilities
Strong communication, documentation, and cross‑team collaboration skills
Nice‑to‑Have Skills
Experience integrating CRM with
Business Central
and/or
HubSpot
C# or JavaScript development experience
Understanding of cloud performance monitoring and cost optimization
Awareness of international data privacy and compliance requirements
Experience supporting Sales, Marketing, or customer‑facing business functions
Remote in Alabama, Arkansas, Colorado, Florida, Georgia, Indiana, Maine, Minnesota, Missouri, North Carolina, Oklahoma, South Carolina, Texas, or Wisconsin
#J-18808-Ljbffr