Dent Wizard International
Automotive Operations Support Manager
Dent Wizard International, Raleigh, North Carolina, United States
Base pay range
$84,000.00/yr - $105,000.00/yr The Operations Support Manager is responsible for driving operational excellence and supporting the onboarding, launch, and ongoing performance of customer sites within their district. They drive non-technician gross margin at a district level, including managing cost of supplies and fleet, and supporting parts margin expansion, acting as the district level lead with the Supply Chain team. This role leads cross-functional initiatives, manages technical and operational processes, and serves as a coach for front line leaders and technicians. They are a member of the district leadership team in partnership with the District Operations Manager and Business Development Executive.
Key Responsibilities
Customer Onboarding & Launches: Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status.
Customer Onboarding & Launches: Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification.
Customer Onboarding & Launches: Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives.
Customer Onboarding & Launches: Lead buildout planning and execution for new locations, leveraging external vendor partners as required.
Operational Excellence & Quality: Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence.
Operational Excellence & Quality: Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction.
Operational Excellence & Quality: Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites.
Operational Excellence & Quality: Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance.
Operational Excellence & Quality: Ensure we are meeting the Customer Promise cycle time consistently across the district.
Operational Excellence & Quality: Serve as a trusted resource for technical problem-solving and process improvement, supporting technicians and front-line leaders with guidance and expertise to ensure teams have the knowledge and tools needed for success.
Supply expense management: Minimize tech supply costs by ensuring consistent use of preferred suppliers, controlling credit cards and driving strong ordering processes (e.g., min / max processes).
Supply expense management: Analyze supply usage to identify locations of overspending and root cause problem solving to drive savings.
Supply expense management: Ensure parts profitability via vendor leverage and best practices.
Supply expense management: Automate invoices to reduce front line manager time commitment.
Supply Chain & Fleet Management: Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment.
Supply Chain & Fleet Management: Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements.
Supply Chain & Fleet Management: Manage fleet requests, including vehicle allocation, maintenance, and replacement planning.
Supply Chain & Fleet Management: Lead EH&S initiatives for the division, ensuring compliance with all regulatory requirements and fostering a culture of safety and responsibility.
World Class Teams: Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth.
Position Requirements
Bachelor’s degree in business, operations management, or related field preferred.
5+ years of experience in operations, project management, or a related discipline.
Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
Strong analytical and problem-solving skills, with experience in root cause analysis and process improvement.
Excellent communication and interpersonal skills, with the ability to coach and influence at all levels of the organization.
Prior experience as a field leader (e.g., AOM, FOM) preferred
Experience in technical training, supply chain management, and fleet operations is highly desirable.
Must live in market in which they support
Ability to travel as needed to support site launches and operational initiatives.
Physical Job Requirements: Consistent in field visits with the leaders and technicians (around 75%).
Drug Policy: All applicants being considered for employment must pass a pre-employment drug screening and background check.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management
Industry: Automotive
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North Carolina, United States .
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$84,000.00/yr - $105,000.00/yr The Operations Support Manager is responsible for driving operational excellence and supporting the onboarding, launch, and ongoing performance of customer sites within their district. They drive non-technician gross margin at a district level, including managing cost of supplies and fleet, and supporting parts margin expansion, acting as the district level lead with the Supply Chain team. This role leads cross-functional initiatives, manages technical and operational processes, and serves as a coach for front line leaders and technicians. They are a member of the district leadership team in partnership with the District Operations Manager and Business Development Executive.
Key Responsibilities
Customer Onboarding & Launches: Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status.
Customer Onboarding & Launches: Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification.
Customer Onboarding & Launches: Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives.
Customer Onboarding & Launches: Lead buildout planning and execution for new locations, leveraging external vendor partners as required.
Operational Excellence & Quality: Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence.
Operational Excellence & Quality: Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction.
Operational Excellence & Quality: Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites.
Operational Excellence & Quality: Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance.
Operational Excellence & Quality: Ensure we are meeting the Customer Promise cycle time consistently across the district.
Operational Excellence & Quality: Serve as a trusted resource for technical problem-solving and process improvement, supporting technicians and front-line leaders with guidance and expertise to ensure teams have the knowledge and tools needed for success.
Supply expense management: Minimize tech supply costs by ensuring consistent use of preferred suppliers, controlling credit cards and driving strong ordering processes (e.g., min / max processes).
Supply expense management: Analyze supply usage to identify locations of overspending and root cause problem solving to drive savings.
Supply expense management: Ensure parts profitability via vendor leverage and best practices.
Supply expense management: Automate invoices to reduce front line manager time commitment.
Supply Chain & Fleet Management: Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment.
Supply Chain & Fleet Management: Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements.
Supply Chain & Fleet Management: Manage fleet requests, including vehicle allocation, maintenance, and replacement planning.
Supply Chain & Fleet Management: Lead EH&S initiatives for the division, ensuring compliance with all regulatory requirements and fostering a culture of safety and responsibility.
World Class Teams: Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth.
Position Requirements
Bachelor’s degree in business, operations management, or related field preferred.
5+ years of experience in operations, project management, or a related discipline.
Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
Strong analytical and problem-solving skills, with experience in root cause analysis and process improvement.
Excellent communication and interpersonal skills, with the ability to coach and influence at all levels of the organization.
Prior experience as a field leader (e.g., AOM, FOM) preferred
Experience in technical training, supply chain management, and fleet operations is highly desirable.
Must live in market in which they support
Ability to travel as needed to support site launches and operational initiatives.
Physical Job Requirements: Consistent in field visits with the leaders and technicians (around 75%).
Drug Policy: All applicants being considered for employment must pass a pre-employment drug screening and background check.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management
Industry: Automotive
Get notified about new Operations Support Manager jobs in
North Carolina, United States .
#J-18808-Ljbffr