Capital Health (US)
Position Overview
Monitors and performs maintenance of the laboratory information system to ensure correct functionality and meeting the needs of department to ensure accurate and timely specimen processing, results and reporting under the direction of the LIS Coordinator. Implements all aspects of system requirements, including system analysis, policy and procedure documentation, test plans, system performance, and user training. Operates in a fiscally responsible manner, to achieve operation efficiency and to adhere to established policies, practices and procedures.
Pay Range $31.69 - $46.83 per hour
Scheduled Weekly Hours 36 hours per week (full-time equivalent 1.0 FTE).
Education Minimum: Bachelor’s of Science degree preferred.
Experience Three years lab experience and demonstrated IT experience related to LIS operation, troubleshooting, implementation and sustainability. Knowledge and experience with SCC Soft preferred.
Other Credentials Knowledge and Skills Strong knowledge of clinical laboratory operations and workflow. Strong background in IT solutions. Excellent written and verbal communication skills, initiative, resourcefulness, sound judgment.
Special Training Lab information system knowledge and database build and testing experience. Proficiency in computer applications such as spreadsheets, word processing, calendar, email and database software. Experience with project management and analytical assessment.
Mental, Behavioral And Emotional Abilities Ability to multitask; capable of adhering to deadlines and expectations set for LIS projects. Ability to establish and maintain effective working relationships.
Usual Work Day 8 hours per day.
Reporting Relationships Does this position formally supervise employees? No.
Essential Functions
Maintains and updates the Laboratory Information System as directed. Assists with development and implementation of LIS policies and procedures. Adheres to established policies, practices and procedures to ensure accurate and timely specimen processing, results and reporting.
Troubleshoots, escalates and resolves technical, operational and system related problems effectively. Researches issues and communicates to leadership and technical staff effectively.
Engages in Change Control activity. Participates in evaluation of new technology. Tests and implements new releases system updates and corrective software patches to maintain Integrity of a lab information system. Develops, updates, modifies and monitors tables and interfaces for the laboratory information system.
Monitors operations and system performance for LIS systems. Performs validations and analyzes errors.
Performs the preparation, printing and distributing of a variety of reports and records as required. Provides timely and accurate laboratory reports as required. Creates ad hoc reports as needed. Maintains comprehensive systems documentation.
Communicates with superiors and serves as a liaison with hospital staff, internal and external customers. Provides timely updates to customers on the status of operations. Communicates clearly, directly and in a professional manner. Provides information/facts accurately, completely and in a timely manner.
Monitors automated interfaces, both instrument interfaces and interfaces with related hospital-wide computer systems, to ensure optimal accuracy, appropriate flow of data and timely turnaround of results. Reports hardware problems.
Participates in the orientation of staff members in computer theory, operations and functions. Maintains security access assignment based PHI on guidelines.
Works in collaboration with programmers and project leaders to develop clinical systems, supporting Lab/hospital information service goals, policies and procedures and recommends changes. Participates in multidisciplinary group meetings and provides clinical input.
Provides hands‑on support to clinical staff during implementation for all shifts as needed. Participates in the development and installation of computer and software upgrades from the point of evaluation, budgeting, proposal, testing, project management, vendor execution of upgrade, quality control and acceptance.
Maintains current knowledge of clinical applications currently in use at CH and how they interact with the laboratory information system as well as current trends. Abides by the regulations set forth by CAP, CMS, NYDOH, CLIA, HIPAA, and other regulatory agencies. Assists with CAP inspection.
Performs all billing related functions efficiently. Works closely with Patient Accounts to verify accuracy of patient invoices, adds modifiers, additional charges and/or credits as necessary. Maintains the charge description master for the laboratory including CPT and LOINC code updates and the addition of new and the deletion of existing codes as needed. Evaluates, corrects, and reprocesses result and financial transactions for certain patients in a timely manner to ensure they are accurately posted in all Capital Health systems. Ensures account numbers and medical record numbers are listed accurately in the laboratory information system. Performs periodic auditing in conjunction with Corporate Compliance to verify accuracy of physician orders, results, and charges.
Assists as project manager for installation and maintenance of laboratory instrumentation interfaces. Provides appropriate implementation support for information system modules including workflow analysis.
Remains available for on-call rotation. Provides hands‑on support to clinical staff during implementation for all shifts as needed.
Monitors the back‑up process for successes and failures. Seeks immediate resolution for failures encountered.
Performs other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequent physical demands include: Sitting, Standing, Walking, Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Wrist position deviation, Pinching/fine motor activities.
Occasional physical demands include: Climbing (e.g., stairs or ladders), Squat/kneel/crawl, Taste or Smell.
Continuous physical demands include: Keyboard use/repetitive motion, Talk or Hear.
Lifting Floor to Waist 20 lbs. Lifting Waist Level and Above 20 lbs.
Sensory Requirements: Very Accurate 20/40 visual acuity, Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Accurate Hearing.
Anticipated Occupational Exposure Risks: Bloodborne Pathogens, Chemical, Airborne Communicable Disease.
This Position Is Eligible For The Following Benefits
Medical Plan
Prescription drug coverage & In‑House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)
Healthcare FSA
Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
Voluntary Life Spouse
Voluntary Life Employee
Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time‑Off Program
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Pay Range $31.69 - $46.83 per hour
Scheduled Weekly Hours 36 hours per week (full-time equivalent 1.0 FTE).
Education Minimum: Bachelor’s of Science degree preferred.
Experience Three years lab experience and demonstrated IT experience related to LIS operation, troubleshooting, implementation and sustainability. Knowledge and experience with SCC Soft preferred.
Other Credentials Knowledge and Skills Strong knowledge of clinical laboratory operations and workflow. Strong background in IT solutions. Excellent written and verbal communication skills, initiative, resourcefulness, sound judgment.
Special Training Lab information system knowledge and database build and testing experience. Proficiency in computer applications such as spreadsheets, word processing, calendar, email and database software. Experience with project management and analytical assessment.
Mental, Behavioral And Emotional Abilities Ability to multitask; capable of adhering to deadlines and expectations set for LIS projects. Ability to establish and maintain effective working relationships.
Usual Work Day 8 hours per day.
Reporting Relationships Does this position formally supervise employees? No.
Essential Functions
Maintains and updates the Laboratory Information System as directed. Assists with development and implementation of LIS policies and procedures. Adheres to established policies, practices and procedures to ensure accurate and timely specimen processing, results and reporting.
Troubleshoots, escalates and resolves technical, operational and system related problems effectively. Researches issues and communicates to leadership and technical staff effectively.
Engages in Change Control activity. Participates in evaluation of new technology. Tests and implements new releases system updates and corrective software patches to maintain Integrity of a lab information system. Develops, updates, modifies and monitors tables and interfaces for the laboratory information system.
Monitors operations and system performance for LIS systems. Performs validations and analyzes errors.
Performs the preparation, printing and distributing of a variety of reports and records as required. Provides timely and accurate laboratory reports as required. Creates ad hoc reports as needed. Maintains comprehensive systems documentation.
Communicates with superiors and serves as a liaison with hospital staff, internal and external customers. Provides timely updates to customers on the status of operations. Communicates clearly, directly and in a professional manner. Provides information/facts accurately, completely and in a timely manner.
Monitors automated interfaces, both instrument interfaces and interfaces with related hospital-wide computer systems, to ensure optimal accuracy, appropriate flow of data and timely turnaround of results. Reports hardware problems.
Participates in the orientation of staff members in computer theory, operations and functions. Maintains security access assignment based PHI on guidelines.
Works in collaboration with programmers and project leaders to develop clinical systems, supporting Lab/hospital information service goals, policies and procedures and recommends changes. Participates in multidisciplinary group meetings and provides clinical input.
Provides hands‑on support to clinical staff during implementation for all shifts as needed. Participates in the development and installation of computer and software upgrades from the point of evaluation, budgeting, proposal, testing, project management, vendor execution of upgrade, quality control and acceptance.
Maintains current knowledge of clinical applications currently in use at CH and how they interact with the laboratory information system as well as current trends. Abides by the regulations set forth by CAP, CMS, NYDOH, CLIA, HIPAA, and other regulatory agencies. Assists with CAP inspection.
Performs all billing related functions efficiently. Works closely with Patient Accounts to verify accuracy of patient invoices, adds modifiers, additional charges and/or credits as necessary. Maintains the charge description master for the laboratory including CPT and LOINC code updates and the addition of new and the deletion of existing codes as needed. Evaluates, corrects, and reprocesses result and financial transactions for certain patients in a timely manner to ensure they are accurately posted in all Capital Health systems. Ensures account numbers and medical record numbers are listed accurately in the laboratory information system. Performs periodic auditing in conjunction with Corporate Compliance to verify accuracy of physician orders, results, and charges.
Assists as project manager for installation and maintenance of laboratory instrumentation interfaces. Provides appropriate implementation support for information system modules including workflow analysis.
Remains available for on-call rotation. Provides hands‑on support to clinical staff during implementation for all shifts as needed.
Monitors the back‑up process for successes and failures. Seeks immediate resolution for failures encountered.
Performs other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequent physical demands include: Sitting, Standing, Walking, Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Wrist position deviation, Pinching/fine motor activities.
Occasional physical demands include: Climbing (e.g., stairs or ladders), Squat/kneel/crawl, Taste or Smell.
Continuous physical demands include: Keyboard use/repetitive motion, Talk or Hear.
Lifting Floor to Waist 20 lbs. Lifting Waist Level and Above 20 lbs.
Sensory Requirements: Very Accurate 20/40 visual acuity, Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Accurate Hearing.
Anticipated Occupational Exposure Risks: Bloodborne Pathogens, Chemical, Airborne Communicable Disease.
This Position Is Eligible For The Following Benefits
Medical Plan
Prescription drug coverage & In‑House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)
Healthcare FSA
Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
Voluntary Life Spouse
Voluntary Life Employee
Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time‑Off Program
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