Ballard Truck Center
Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.
Ballard Truck Center in Avon, MA has immediate openings for a Parts Manager.
Job Overview The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and displaying.
Responsibilities and Duties/Essential Functions
Forecast goals and objectives for the department and strive to meet them
Strive for harmony and teamwork with all other departments
Work with Service Manager to ensure both departments work cohesively together
Attend and engage in monthly parts managers’ meetings to keep up with company policies, guidelines and goals and to participate in choosing future parts sales promotions
Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
Handle customer complaints immediately and according to the dealership’s guidelines
Enforce the company's pricing policy that balances volume, customer loyalty, and the cost of doing business
Enforce the company’s policy on the special ordering of parts
Direct outside parts and counter sales efforts
Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing
Direct shipping and receiving efforts to ensure timely processing
Monitor daily reports such as DOE, DOC, and sales productivity
Enforce safety requirements, including but not limited to forklift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know
Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals
Ensure that all purchases are properly accounted for before payment is made or invoices are approved
Compile and submit month end numbers and adjustments to the accounting department by the deadline
Inventory Management Supervisory Responsibilities
Hire, train, motivate, counsel, and monitor the performance of all parts department staff
Direct and schedule the activities of all parts department employees
Provide technical assistance to parts department employees
Ensure all parts department employees understand and are performing their duties and responsibilities
Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
Monitor parts department employees’ payroll record
Performance management of employees, including conducting annual performance reviews
Work Environment
A majority of the day is spent in an office environment
The Parts Manager is expected to be present in all areas of the department (including the parts counter/lobby; the warehouse/shipping area) at all times/as needed
Physical Demands
A majority of the day is spent sedentary behind a desk working on a computer
Standing and walking through the department
Occasional driving/travel for monthly meetings and an occasional customer visit
Occasional light lifting, bending
Position Type
Full time
Exempt
Salary
Minimal nights and weekend required
Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Education level:
Minimum: high school diploma or equivalent
Experience:
Minimum: 2-3 years parts manager (automotive or heavy truck)
Minimum: 1 year inventory management
Preferred: Managing of a department of 10 or more employees
Preferred: CDK software
Preferred: Heavy duty truck dealership
Skills:
Proficient computer skills
Good leadership skills
Good communication
Time management
Personal characteristics
Personable
Works well with others
Team oriented
Professional
Licenses:
Preferred: Driver’s License
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Ballard Truck Center in Avon, MA has immediate openings for a Parts Manager.
Job Overview The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and displaying.
Responsibilities and Duties/Essential Functions
Forecast goals and objectives for the department and strive to meet them
Strive for harmony and teamwork with all other departments
Work with Service Manager to ensure both departments work cohesively together
Attend and engage in monthly parts managers’ meetings to keep up with company policies, guidelines and goals and to participate in choosing future parts sales promotions
Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
Handle customer complaints immediately and according to the dealership’s guidelines
Enforce the company's pricing policy that balances volume, customer loyalty, and the cost of doing business
Enforce the company’s policy on the special ordering of parts
Direct outside parts and counter sales efforts
Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing
Direct shipping and receiving efforts to ensure timely processing
Monitor daily reports such as DOE, DOC, and sales productivity
Enforce safety requirements, including but not limited to forklift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know
Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals
Ensure that all purchases are properly accounted for before payment is made or invoices are approved
Compile and submit month end numbers and adjustments to the accounting department by the deadline
Inventory Management Supervisory Responsibilities
Hire, train, motivate, counsel, and monitor the performance of all parts department staff
Direct and schedule the activities of all parts department employees
Provide technical assistance to parts department employees
Ensure all parts department employees understand and are performing their duties and responsibilities
Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
Monitor parts department employees’ payroll record
Performance management of employees, including conducting annual performance reviews
Work Environment
A majority of the day is spent in an office environment
The Parts Manager is expected to be present in all areas of the department (including the parts counter/lobby; the warehouse/shipping area) at all times/as needed
Physical Demands
A majority of the day is spent sedentary behind a desk working on a computer
Standing and walking through the department
Occasional driving/travel for monthly meetings and an occasional customer visit
Occasional light lifting, bending
Position Type
Full time
Exempt
Salary
Minimal nights and weekend required
Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Education level:
Minimum: high school diploma or equivalent
Experience:
Minimum: 2-3 years parts manager (automotive or heavy truck)
Minimum: 1 year inventory management
Preferred: Managing of a department of 10 or more employees
Preferred: CDK software
Preferred: Heavy duty truck dealership
Skills:
Proficient computer skills
Good leadership skills
Good communication
Time management
Personal characteristics
Personable
Works well with others
Team oriented
Professional
Licenses:
Preferred: Driver’s License
#J-18808-Ljbffr