Referral Associate (Outpatient)

Referral Associate (Outpatient) – Adventist Health Job Summary: Coordinates and completes referrals within the Hospital-based Outpatient Clinics (HBOC) including acquiring and verifying third party information, obtaining and arranging appointments and tracking. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work. Education and Work Experience: High School Education/GED or equivalent: Preferred Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred Licenses/Certifications: Certified Nurse's Assistant (CNA), Medical Assistant (MA), or medical terminology course: Preferred Essential Functions: Communicates with ordering providers and nursing regarding insurance authorizations, denials, peer-to-peer review requests and scheduling difficulties with referrals to providers. Takes telephone requests for authorizations. Prepares referral requests. Informs patients of appointment information and instructions. Maintains electronic health record (EHR) referral documentation to reflect actions on specific referrals (including adding incoming referrals that were not generated from the electronic health record (HER)). Maintains referral resource document. Schedules referral appointments

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