Togetherwork
Client Services Payments Specialist - (Lawrence, KS)
Togetherwork, Lawrence, Kansas, us, 66045
Client Services Payment Specialist
Location:
Lawrence, KS (Onsite)
Reports to:
Client Services Coordinator
Compensation:
Competitive base + benefits
The Client Services Specialist plays a key role in supporting fundraising operations and donor relations. This position ensures accurate donor data management, timely gift processing and acknowledgements, and responsive donor service in support of direct mail and annual fundraising campaigns. The role requires discretion, adaptability, and a strong commitment to donor stewardship.
What You'll Do
Prepare, manage, and maintain mailing lists for direct mail appeals and annual fundraising campaigns
Support fundraising initiatives through accurate donor data entry, updates, and reporting
Process incoming gifts, pledges, and donor correspondence in a timely and accurate manner
Create and manage donor gift acknowledgements and thank-you communications
Answer incoming phone calls / respond to donor inquiries and concerns with professionalism and care, escalating issues as needed
Cross-reference donor records and fundraising databases to ensure data integrity and accuracy
Assist with database queries and donor record requests for internal teams
Process and distribute mail related to fundraising and donor communications
Maintain confidentiality and security of sensitive donor and financial information
Support in-office operations and provide administrative assistance to the consulting teams
Adapt quickly to shifting priorities during campaign cycles and high-volume fundraising periods
What You'll Bring
Experience working in fundraising, development, or nonprofit operations preferred
Strong attention to detail and commitment to data accuracy
Understanding of donor stewardship and best practices in fundraising support
Ability to handle sensitive donor and financial information with discretion
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to manage multiple tasks and meet deadlines in a fast-paced fundraising environment
Experience with donor databases or CRM systems (e.g., Raiser's Edge, Salesforce, or similar) preferred
Proficiency with Microsoft Office
Why You'll Love Working Here
Your work directly supports meaningful causes and mission-driven organizations
Play a hands-on role in donor stewardship and fundraising operations
Collaborate closely with experienced consulting and client services teams
Gain valuable experience with fundraising campaigns and donor databases
Thrive in a fast-paced, team-oriented environment during high-impact campaign periods
Excited about this role but don't meet every single requirement?
Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Benefits
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.
Togetherwork's business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.
At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.
#J-18808-Ljbffr
Location:
Lawrence, KS (Onsite)
Reports to:
Client Services Coordinator
Compensation:
Competitive base + benefits
The Client Services Specialist plays a key role in supporting fundraising operations and donor relations. This position ensures accurate donor data management, timely gift processing and acknowledgements, and responsive donor service in support of direct mail and annual fundraising campaigns. The role requires discretion, adaptability, and a strong commitment to donor stewardship.
What You'll Do
Prepare, manage, and maintain mailing lists for direct mail appeals and annual fundraising campaigns
Support fundraising initiatives through accurate donor data entry, updates, and reporting
Process incoming gifts, pledges, and donor correspondence in a timely and accurate manner
Create and manage donor gift acknowledgements and thank-you communications
Answer incoming phone calls / respond to donor inquiries and concerns with professionalism and care, escalating issues as needed
Cross-reference donor records and fundraising databases to ensure data integrity and accuracy
Assist with database queries and donor record requests for internal teams
Process and distribute mail related to fundraising and donor communications
Maintain confidentiality and security of sensitive donor and financial information
Support in-office operations and provide administrative assistance to the consulting teams
Adapt quickly to shifting priorities during campaign cycles and high-volume fundraising periods
What You'll Bring
Experience working in fundraising, development, or nonprofit operations preferred
Strong attention to detail and commitment to data accuracy
Understanding of donor stewardship and best practices in fundraising support
Ability to handle sensitive donor and financial information with discretion
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to manage multiple tasks and meet deadlines in a fast-paced fundraising environment
Experience with donor databases or CRM systems (e.g., Raiser's Edge, Salesforce, or similar) preferred
Proficiency with Microsoft Office
Why You'll Love Working Here
Your work directly supports meaningful causes and mission-driven organizations
Play a hands-on role in donor stewardship and fundraising operations
Collaborate closely with experienced consulting and client services teams
Gain valuable experience with fundraising campaigns and donor databases
Thrive in a fast-paced, team-oriented environment during high-impact campaign periods
Excited about this role but don't meet every single requirement?
Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Benefits
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.
Togetherwork's business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.
At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.
#J-18808-Ljbffr