P3 Charity
Location:
Ripley
Work Base:
Office based
Salary:
£25,760.00 to £27,339.00 per annum plus enhanced rates for nights and weekend shifts
Hours per week:
37.5 hours per week
Shift Pattern:
Flexible covering Monday to Sunday
Application Deadline:
Tuesday, January 27, 2026 11:45 PM
The Role We have an exciting opportunity for a Mental Health Helpline Operator to join our Derbyshire Mental Health Helpline team.
The Mental Health Helpline service runs as a partnership between P3, Derbyshire Health Care NHS Foundation Trust, the police, the Crime Commissioner and the Clinical Commissioning Group. In this role you will have the opportunity to collaborate with passionate individuals, drive service excellence, and implement strategic initiatives that make a real impact, improving the lives of people facing mental health challenges.
As a Mental Health Helpline Operator you will provide telephone support to people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis.
We are looking for someone who has an excellent understanding of mental health and the individual needs of the people who access the service. Knowledge of a call centre environment is desirable, but not essential as full training will be given to fulfil the expectations of this role.
You will be kind, caring and supportive with great interpersonal skills. As well as being organised and efficient, you will share the commitment of being proactive in driving forward a positive and healthy culture within the team.
Contact If you would like to arrange an informal meeting or have a discussion regarding the role, please contact
Heidi
on
07761 206462 .
How to Apply To upload your CV to this role, click Apply Now.
Compliance and Commitments Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination.
P3 have committed to achieving ‘Net Zero’ Carbon emissions by 2050. Clickhere to read our Carbon Reduction Plan.
In partnership withTreeapp , for every new employee, we plant a tree at one of their planting sites worldwide.
Please note P3 reserve the right to close this advert earlier than the stated closing date.
#J-18808-Ljbffr
Ripley
Work Base:
Office based
Salary:
£25,760.00 to £27,339.00 per annum plus enhanced rates for nights and weekend shifts
Hours per week:
37.5 hours per week
Shift Pattern:
Flexible covering Monday to Sunday
Application Deadline:
Tuesday, January 27, 2026 11:45 PM
The Role We have an exciting opportunity for a Mental Health Helpline Operator to join our Derbyshire Mental Health Helpline team.
The Mental Health Helpline service runs as a partnership between P3, Derbyshire Health Care NHS Foundation Trust, the police, the Crime Commissioner and the Clinical Commissioning Group. In this role you will have the opportunity to collaborate with passionate individuals, drive service excellence, and implement strategic initiatives that make a real impact, improving the lives of people facing mental health challenges.
As a Mental Health Helpline Operator you will provide telephone support to people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis.
We are looking for someone who has an excellent understanding of mental health and the individual needs of the people who access the service. Knowledge of a call centre environment is desirable, but not essential as full training will be given to fulfil the expectations of this role.
You will be kind, caring and supportive with great interpersonal skills. As well as being organised and efficient, you will share the commitment of being proactive in driving forward a positive and healthy culture within the team.
Contact If you would like to arrange an informal meeting or have a discussion regarding the role, please contact
Heidi
on
07761 206462 .
How to Apply To upload your CV to this role, click Apply Now.
Compliance and Commitments Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination.
P3 have committed to achieving ‘Net Zero’ Carbon emissions by 2050. Clickhere to read our Carbon Reduction Plan.
In partnership withTreeapp , for every new employee, we plant a tree at one of their planting sites worldwide.
Please note P3 reserve the right to close this advert earlier than the stated closing date.
#J-18808-Ljbffr