Texas Health and Human Services
Process Improvement Specialist
Agency: Texas Health and Human Services Commission (HHSC)
Location: 4601 W Guadalupe St, Austin, TX
Salary Range: $5,797.66 - $9,508.25 per month Shift: Day
Travel: Up to 5%
Full Time, Exempt
Overview
Under the direction of the Strategic Business Initiatives Director, the Management Analyst IV performs highly advanced professional administrative and policy analysis work in support of the Health and Human Services Office of Data, Analytics, and Performance (DAP). The position plans, develops, coordinates, and implements major agency programs and evaluations of agency systems and procedures, and assists the HHS system to operate more efficiently and effectively through coordination of highly complex project development and implementation of complex processes and reporting activities across DAP units. Responsibilities
Oversees, designs, evaluates, and recommends complex processes across the Office of Data, Analytics, and Performance; conducts process improvement needs assessments; designs and manages collaborative efforts among DAP directors and staff to implement complex processes for Performance Analytics and Integration, Data Dissemination and Reporting, Information & Data Management, Signal Detection, Visualization & Performance, and Business Operations Support departments; defines, measures, analyzes, and improves processes using established techniques; identifies and addresses inefficiencies in DAP processes. Develops and manages process improvement projects for DAP; coordinates with DAP management to assess DAP process improvement project management needs; designs projects, quantifies problems, identifies root causes, solves root causes, and monitors processes to maintain gains; coordinates planning and initiation of projects at various levels of completion; develops and manages project scope, schedule, resources, quality, risk assessment, stakeholder engagement, and communications. Develops and maintains process and process improvement reports and documents; prepares high quality written reports, updates, summaries, policies, procedures, and other documents as assigned or as needed to explain results to DAP management and staff; develops process maps, outlines, and explanations to support process improvement. Monitors and advises leadership about opportunities to improve processes and policies; develops revisions to processes, in collaboration with DAP management and staff; communicates recommendations to executive leadership through development of high-quality presentations, memos, reports, etc.; identifies opportunities for collaboration to enhance DAP processes and procedures, identifying workgroups, leading workgroup meetings, drafting recommendations and communicating findings to executive leadership and other internal and external stakeholders. Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations on improvements. Facilitates and participates in a variety of meetings with DAP staff members for strategic planning, project planning and defining, goal setting and work product development; facilitates meetings with DAP staff or attends meetings; plans meetings to prioritize decisions and results; develops and maintains complete meeting documentation. Serves as process management subject matter expert on projects; attends, facilitates meetings, tracks project tasks to log processes and make recommendations for process improvement; advises project team members on process management. Qualifications
Graduation from an accredited four-year college or university. At least four (4) years of process improvement project management experience in addition to education or experience that substitutes education. Proficiency in project management, advanced Microsoft Excel functions, and data visualization and workflow automation tools preferred. Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; methods and procedures analysis techniques; job simplification methods; forms and records design and control procedures; and statistical analysis. Knowledge of Health and Human Services programs preferred. Knowledge of Business Process Redesign is preferred. Skill in process mapping, developing data visualizations, automating workflows, and managing tasks and timelines. Skill in application of business process improvement methodologies. Skill in advanced Microsoft Excel functions, including pivot tables and other data analysis functions. Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, conflict resolution, and establish and maintain effective working relationships with various level personnel. Ability to evaluate problems; to develop alternative solutions; to oversee studies; to develop and interpret policies and procedures; to design programs or training; to implement policies and procedures; to prepare concise reports; to communicate effectively; and to plan, assign, and/or supervise the work of others. Benefits
Texas Health and Human Services Commission offers a comprehensive benefits package, including 100% paid employee health insurance for eligible full‑time employees, a defined benefit pension plan, generous time‑off benefits, and numerous opportunities for career advancement. Explore more details on the
Benefits of Working at HHS
webpage.
#J-18808-Ljbffr
Under the direction of the Strategic Business Initiatives Director, the Management Analyst IV performs highly advanced professional administrative and policy analysis work in support of the Health and Human Services Office of Data, Analytics, and Performance (DAP). The position plans, develops, coordinates, and implements major agency programs and evaluations of agency systems and procedures, and assists the HHS system to operate more efficiently and effectively through coordination of highly complex project development and implementation of complex processes and reporting activities across DAP units. Responsibilities
Oversees, designs, evaluates, and recommends complex processes across the Office of Data, Analytics, and Performance; conducts process improvement needs assessments; designs and manages collaborative efforts among DAP directors and staff to implement complex processes for Performance Analytics and Integration, Data Dissemination and Reporting, Information & Data Management, Signal Detection, Visualization & Performance, and Business Operations Support departments; defines, measures, analyzes, and improves processes using established techniques; identifies and addresses inefficiencies in DAP processes. Develops and manages process improvement projects for DAP; coordinates with DAP management to assess DAP process improvement project management needs; designs projects, quantifies problems, identifies root causes, solves root causes, and monitors processes to maintain gains; coordinates planning and initiation of projects at various levels of completion; develops and manages project scope, schedule, resources, quality, risk assessment, stakeholder engagement, and communications. Develops and maintains process and process improvement reports and documents; prepares high quality written reports, updates, summaries, policies, procedures, and other documents as assigned or as needed to explain results to DAP management and staff; develops process maps, outlines, and explanations to support process improvement. Monitors and advises leadership about opportunities to improve processes and policies; develops revisions to processes, in collaboration with DAP management and staff; communicates recommendations to executive leadership through development of high-quality presentations, memos, reports, etc.; identifies opportunities for collaboration to enhance DAP processes and procedures, identifying workgroups, leading workgroup meetings, drafting recommendations and communicating findings to executive leadership and other internal and external stakeholders. Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations on improvements. Facilitates and participates in a variety of meetings with DAP staff members for strategic planning, project planning and defining, goal setting and work product development; facilitates meetings with DAP staff or attends meetings; plans meetings to prioritize decisions and results; develops and maintains complete meeting documentation. Serves as process management subject matter expert on projects; attends, facilitates meetings, tracks project tasks to log processes and make recommendations for process improvement; advises project team members on process management. Qualifications
Graduation from an accredited four-year college or university. At least four (4) years of process improvement project management experience in addition to education or experience that substitutes education. Proficiency in project management, advanced Microsoft Excel functions, and data visualization and workflow automation tools preferred. Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; methods and procedures analysis techniques; job simplification methods; forms and records design and control procedures; and statistical analysis. Knowledge of Health and Human Services programs preferred. Knowledge of Business Process Redesign is preferred. Skill in process mapping, developing data visualizations, automating workflows, and managing tasks and timelines. Skill in application of business process improvement methodologies. Skill in advanced Microsoft Excel functions, including pivot tables and other data analysis functions. Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, conflict resolution, and establish and maintain effective working relationships with various level personnel. Ability to evaluate problems; to develop alternative solutions; to oversee studies; to develop and interpret policies and procedures; to design programs or training; to implement policies and procedures; to prepare concise reports; to communicate effectively; and to plan, assign, and/or supervise the work of others. Benefits
Texas Health and Human Services Commission offers a comprehensive benefits package, including 100% paid employee health insurance for eligible full‑time employees, a defined benefit pension plan, generous time‑off benefits, and numerous opportunities for career advancement. Explore more details on the
Benefits of Working at HHS
webpage.
#J-18808-Ljbffr