Ryder System, Inc.
Job Description
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast‑paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933!
Position Summary The “Ops Supervisor” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross‑functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
Shop Location
– Springfield, OR
Schedule
– Monday - Friday
Hours
– 7:00am to 4:00pm
Salary
– Determined based on internal equity, market data, applicant’s skills, prior experience, and relevant degrees or certifications.
Benefits Competitive salary and yearly bonus. Full benefits package including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. 401(k) employer match, PTO, and share discount.
Essential Functions
Workflow Management: work analysis, planning and scheduling, assignment of technicians, productivity tracking and optimization, shift and shop meetings, RO review and approval, warranty policies execution, triage of unscheduled customer drive‑ins, yard checks, and prioritization.
Labor Management: management, training and development of all personnel; performance management.
Customer Management: relationship management, issue resolution, customer satisfaction and retention, communication protocol for PM scheduling & follow‑up, breakdowns and vehicle status updates; conduct customer visits per the Customer Care Plan.
Asset Management: maintain appearance and standards; recommend shop tooling and equipment; oversee vehicle specifications and in‑service/out‑service processes; parts inventory management and policies.
Quality Management: quality inspections of PM & repairs; in‑process reviews of non‑PM work; root cause analysis; quality audits; compliance with safety and EPA regulations.
Financial Management: meet Net Maintenance Cost per Unit objectives; control budget and P&L; execute maintenance initiatives; payroll, purchase order approval, invoice reconciliation; customer bill‑back process; maintain data integrity.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Professional representation of Ryder and interaction with customer management.
Strong vehicle diagnostics/repair knowledge (preferred).
Intermediate Microsoft Office skills (preferred).
Qualifications
H.S. diploma/GED required.
Associate’s degree preferred or 1‑3 years of experience in a maintenance operations environment required; Ryder experience may substitute.
Bachelor’s degree preferred or 1‑3 years of experience in a maintenance operations environment required; Ryder experience may substitute.
Maintenance and technical experience in a shop environment required.
Supervisory experience preferred.
Experience with a Shop Management System preferred.
Intermediate Microsoft Office skills preferred.
Job Category Maintenance
Compensation Information Pay Type: Salaried.
Minimum Pay Range: $74K.
Maximum Pay Range: $74K.
Eligible for annual bonus, commission, and/or long‑term incentive plan.
Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or qualified individuals with disability.
Security Notice for Applicants Ryder will only communicate via the official careers site. We will never ask for sensitive personal information via email, messaging apps, or text. For any suspicious communication, contact careers@ryder.com or 800‑793‑3754.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check; road test; and/or background requirements of the customer.
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At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast‑paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933!
Position Summary The “Ops Supervisor” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross‑functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
Shop Location
– Springfield, OR
Schedule
– Monday - Friday
Hours
– 7:00am to 4:00pm
Salary
– Determined based on internal equity, market data, applicant’s skills, prior experience, and relevant degrees or certifications.
Benefits Competitive salary and yearly bonus. Full benefits package including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. 401(k) employer match, PTO, and share discount.
Essential Functions
Workflow Management: work analysis, planning and scheduling, assignment of technicians, productivity tracking and optimization, shift and shop meetings, RO review and approval, warranty policies execution, triage of unscheduled customer drive‑ins, yard checks, and prioritization.
Labor Management: management, training and development of all personnel; performance management.
Customer Management: relationship management, issue resolution, customer satisfaction and retention, communication protocol for PM scheduling & follow‑up, breakdowns and vehicle status updates; conduct customer visits per the Customer Care Plan.
Asset Management: maintain appearance and standards; recommend shop tooling and equipment; oversee vehicle specifications and in‑service/out‑service processes; parts inventory management and policies.
Quality Management: quality inspections of PM & repairs; in‑process reviews of non‑PM work; root cause analysis; quality audits; compliance with safety and EPA regulations.
Financial Management: meet Net Maintenance Cost per Unit objectives; control budget and P&L; execute maintenance initiatives; payroll, purchase order approval, invoice reconciliation; customer bill‑back process; maintain data integrity.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Professional representation of Ryder and interaction with customer management.
Strong vehicle diagnostics/repair knowledge (preferred).
Intermediate Microsoft Office skills (preferred).
Qualifications
H.S. diploma/GED required.
Associate’s degree preferred or 1‑3 years of experience in a maintenance operations environment required; Ryder experience may substitute.
Bachelor’s degree preferred or 1‑3 years of experience in a maintenance operations environment required; Ryder experience may substitute.
Maintenance and technical experience in a shop environment required.
Supervisory experience preferred.
Experience with a Shop Management System preferred.
Intermediate Microsoft Office skills preferred.
Job Category Maintenance
Compensation Information Pay Type: Salaried.
Minimum Pay Range: $74K.
Maximum Pay Range: $74K.
Eligible for annual bonus, commission, and/or long‑term incentive plan.
Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or qualified individuals with disability.
Security Notice for Applicants Ryder will only communicate via the official careers site. We will never ask for sensitive personal information via email, messaging apps, or text. For any suspicious communication, contact careers@ryder.com or 800‑793‑3754.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check; road test; and/or background requirements of the customer.
#J-18808-Ljbffr