Barry's
Barry's is an equal opportunity employer that will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally protected characteristic. Applicants with disabilities who need assistance may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application, please contact the People and Culture Department (People@Barrys.com).
Barry's is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it provides an immersive, high-intensity, one-hour workout that combines weights and treadmill running to target different muscle groups and promote fat loss while boosting metabolism for up to 48 hours after class. Smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the Role The Client Operations Lead is an introductory leadership position that provides hands-on support in driving studio sales and operations, ensuring efficiency and quality across the business. The role focuses on delivering an exceptional in-studio experience, working with the studio team to maintain high hospitality and communication standards, and acting as a positive brand ambassador to foster memorable client experiences within the Barry's community.
What You'll Do
Serve as studio leader in the absence of the GM/AGM/COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed and have a memorable experience
Serve as mentor, influencer, and motivator of peers supporting Barry's initiatives, practices, and policies
Develop constructive working relationships with clients and staff and maintain them over time
Assist clients by building individual connections and providing direction for questions or concerns
Communicate with studio leadership and peers by telephone, written form, e-mail, text, or in person in a timely and efficient manner
Deliver first-class client experience or hospitality at all times
Greet, assist, and check in customers
Respond to customer questions in the studio, by phone and email
Handle the studio membership database, register new clients, process membership payments, and maintain client base
Support marketing initiatives including client data capture and accuracy, and communication on events and campaigns
Motivate the team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager
Deliver operational excellence in all studio processes
Maintain a clean and welcoming atmosphere at all times
Guide clients on latest studio promotions, membership discounts, and events
Deliver quality shakes and customer service in the Fuel Bar
Handle pre-orders and on-the-spot orders
Customize service to each customer's needs
Maintain product knowledge for all studio retail operations
Participate in training and development programs and meetings as directed by Operations leaders
Maintain flexibility with schedule, including weekends, holidays, mornings or nights, and meet minimum availability requirements
Qualifications
Strong hospitality and customer service skills aligned with Barry's Mission, Vision and Values
Availability to work 4 to 5 shifts, including a weekend day
Friendly, outgoing personality with enjoyment of social interaction
Enthusiasm for the studio and the job
Patience and courteous listening with empathy
Can-do attitude in responding to client requests
Collaborative team player with a focus on culture
Ability to prioritize and work in a fast-paced environment
Attention to detail and care for the studio's appearance and cleanliness
Professional appearance and behavior
Excellent communication skills
Must be at least 18 years old to apply
The pay range for this role is $19 per hour (Studio City).
Location: Los Angeles, CA, United States
#J-18808-Ljbffr
About the Role The Client Operations Lead is an introductory leadership position that provides hands-on support in driving studio sales and operations, ensuring efficiency and quality across the business. The role focuses on delivering an exceptional in-studio experience, working with the studio team to maintain high hospitality and communication standards, and acting as a positive brand ambassador to foster memorable client experiences within the Barry's community.
What You'll Do
Serve as studio leader in the absence of the GM/AGM/COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed and have a memorable experience
Serve as mentor, influencer, and motivator of peers supporting Barry's initiatives, practices, and policies
Develop constructive working relationships with clients and staff and maintain them over time
Assist clients by building individual connections and providing direction for questions or concerns
Communicate with studio leadership and peers by telephone, written form, e-mail, text, or in person in a timely and efficient manner
Deliver first-class client experience or hospitality at all times
Greet, assist, and check in customers
Respond to customer questions in the studio, by phone and email
Handle the studio membership database, register new clients, process membership payments, and maintain client base
Support marketing initiatives including client data capture and accuracy, and communication on events and campaigns
Motivate the team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager
Deliver operational excellence in all studio processes
Maintain a clean and welcoming atmosphere at all times
Guide clients on latest studio promotions, membership discounts, and events
Deliver quality shakes and customer service in the Fuel Bar
Handle pre-orders and on-the-spot orders
Customize service to each customer's needs
Maintain product knowledge for all studio retail operations
Participate in training and development programs and meetings as directed by Operations leaders
Maintain flexibility with schedule, including weekends, holidays, mornings or nights, and meet minimum availability requirements
Qualifications
Strong hospitality and customer service skills aligned with Barry's Mission, Vision and Values
Availability to work 4 to 5 shifts, including a weekend day
Friendly, outgoing personality with enjoyment of social interaction
Enthusiasm for the studio and the job
Patience and courteous listening with empathy
Can-do attitude in responding to client requests
Collaborative team player with a focus on culture
Ability to prioritize and work in a fast-paced environment
Attention to detail and care for the studio's appearance and cleanliness
Professional appearance and behavior
Excellent communication skills
Must be at least 18 years old to apply
The pay range for this role is $19 per hour (Studio City).
Location: Los Angeles, CA, United States
#J-18808-Ljbffr