State of Iowa - Executive Branch
Revenue Service Specialist 1
State of Iowa - Executive Branch, Des Moines, Iowa, United States, 50319
Overview
Revenue Service Specialist 1 at State of Iowa - Executive Branch. The Iowa Department of Revenue’s Alcohol & Tax Operations Division is seeking a Revenue Service Specialist 1 for the Registration Team. The Operations Division functions as the central hub for alcohol and tax-related processes and procedures, administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, and managing tax documents, payments and mail, while assisting taxpayers with filing requirements and procedures.
Responsibilities
Process state, business, and individual tax forms for:
Third party access
Account changes
Account cancellations
New account setups
Assist and advise taxpayers via telephone with their tax account and registration information and questions
Process incoming and outgoing mail correspondence regarding taxpayer accounts
Handle confidential information
Preferred qualifications
Technical experience with computers, network folders, and Google Workspace
Displays initiative, attention to detail, and commitment by completing assignments efficiently with minimal supervision
Adaptable to changing priorities throughout the day
Understanding of customer service principles and processes; ability to identify issues and explain various courses of action
Ability to respond to inquiries and communicate via phone and mail correspondence
Job Specific Competencies
Customer service – understanding needs, meeting quality standards, and evaluating satisfaction
Communication and comprehension skills
Knowledge of business, accounting, and office practices and procedures
Employer Highlights
The Iowa Department of Revenue is a well-respected employer focused on excellent customer service, team atmosphere, work-life balance, free parking, and casual attire
Flexible working environment with opportunities to work from home from anywhere in the State of Iowa as long as it is your primary residence
Comprehensive total compensation package for full-time employees, including:
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC)
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good.
Requirements and Compliance Applicants must live within the State of Iowa to qualify for this position. A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate. Effective July 1, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.
E-Verify and Right to Work The State of Iowa participates in E-Verify to confirm employment eligibility. New hires will be verified through the E-Verify system. The State also complies with the federal Right to Work laws. For more information, visit www.e-verify.gov.
Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited college or university with an associate’s degree in any field
A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions
Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions
For additional information, please view the job description.
#J-18808-Ljbffr
Responsibilities
Process state, business, and individual tax forms for:
Third party access
Account changes
Account cancellations
New account setups
Assist and advise taxpayers via telephone with their tax account and registration information and questions
Process incoming and outgoing mail correspondence regarding taxpayer accounts
Handle confidential information
Preferred qualifications
Technical experience with computers, network folders, and Google Workspace
Displays initiative, attention to detail, and commitment by completing assignments efficiently with minimal supervision
Adaptable to changing priorities throughout the day
Understanding of customer service principles and processes; ability to identify issues and explain various courses of action
Ability to respond to inquiries and communicate via phone and mail correspondence
Job Specific Competencies
Customer service – understanding needs, meeting quality standards, and evaluating satisfaction
Communication and comprehension skills
Knowledge of business, accounting, and office practices and procedures
Employer Highlights
The Iowa Department of Revenue is a well-respected employer focused on excellent customer service, team atmosphere, work-life balance, free parking, and casual attire
Flexible working environment with opportunities to work from home from anywhere in the State of Iowa as long as it is your primary residence
Comprehensive total compensation package for full-time employees, including:
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC)
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good.
Requirements and Compliance Applicants must live within the State of Iowa to qualify for this position. A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate. Effective July 1, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.
E-Verify and Right to Work The State of Iowa participates in E-Verify to confirm employment eligibility. New hires will be verified through the E-Verify system. The State also complies with the federal Right to Work laws. For more information, visit www.e-verify.gov.
Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited college or university with an associate’s degree in any field
A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions
Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions
For additional information, please view the job description.
#J-18808-Ljbffr