JetBlue
Position Summary
The System Controller is responsible for the operational integrity of the schedule system wide. The Controller coordinates the resources within the System Operations Center as well as other cross‑departmental resources to take a proactive approach to managing and developing the operating plans to maintain schedule integrity during system disruptions.
Essential Responsibilities
Proactively plan and execute the daily and future schedule to achieve established performance goals
Make aircraft swaps for operational integrity and scheduled/planned maintenance purposes as needed
Ensure optimal routing of aircraft for operational/performance restrictions
Anticipate where disruptions may occur and work to reduce or eliminate delays imposed on JetBlue flights
Develop a recovery strategy in collaboration with internal & external stakeholders as part of an overall tactical system operating plan
Communicate significant irregularities to operational teams system wide
Build and manage Flight Disruptions and Tarmac Delays utilizing technology applications including TOPS and dashboards
Coordinate with Crew Services to address crew legality constraints
Take ownership of and lead POD decision making for the daily operation, FIT, and IROP PODs
Assist with Business Continuity & Emergency Response duties in support of the airline
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
Valid FAA Aircraft Dispatch certificate
Five (5) years of airline experience or military equivalent
Excellent verbal and written communication skills
Strong organization and management skills
Ability to work flexible work schedule to cover the operation 24 hours per day, 7 days per week
Able to pass pre‑employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Bachelor’s degree in aviation or a related field
Two (2) years in an airline leadership role
Two (2) years’ experience in the System Operations environment
Application knowledge in: Sabre, TOPS, GE Ops Solver, and Flight Keys
Ability to work under pressure in a team environment
Ability to manage multiple tasks in a challenging environment
Highly organized and focused with the ability to prioritize tasks
Possess strong technical knowledge of aircraft performance, navigation, weather, and Federal Aviation Regulations
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Well‑groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
Identify safety concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Work Environment
A flexible work schedule is required to cover the operation twenty‑four (24) hours per day, seven (7) days per week
Shift work is required
Crewmembers work 12‑hour shifts to support the operations with staggered days off
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is starting at $43.09 an hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short‑term and long‑term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Business Development and Sales
Industries
Airlines and Aviation, Hospitality, and Travel Arrangements
#J-18808-Ljbffr
Essential Responsibilities
Proactively plan and execute the daily and future schedule to achieve established performance goals
Make aircraft swaps for operational integrity and scheduled/planned maintenance purposes as needed
Ensure optimal routing of aircraft for operational/performance restrictions
Anticipate where disruptions may occur and work to reduce or eliminate delays imposed on JetBlue flights
Develop a recovery strategy in collaboration with internal & external stakeholders as part of an overall tactical system operating plan
Communicate significant irregularities to operational teams system wide
Build and manage Flight Disruptions and Tarmac Delays utilizing technology applications including TOPS and dashboards
Coordinate with Crew Services to address crew legality constraints
Take ownership of and lead POD decision making for the daily operation, FIT, and IROP PODs
Assist with Business Continuity & Emergency Response duties in support of the airline
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
Valid FAA Aircraft Dispatch certificate
Five (5) years of airline experience or military equivalent
Excellent verbal and written communication skills
Strong organization and management skills
Ability to work flexible work schedule to cover the operation 24 hours per day, 7 days per week
Able to pass pre‑employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Bachelor’s degree in aviation or a related field
Two (2) years in an airline leadership role
Two (2) years’ experience in the System Operations environment
Application knowledge in: Sabre, TOPS, GE Ops Solver, and Flight Keys
Ability to work under pressure in a team environment
Ability to manage multiple tasks in a challenging environment
Highly organized and focused with the ability to prioritize tasks
Possess strong technical knowledge of aircraft performance, navigation, weather, and Federal Aviation Regulations
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Well‑groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
Identify safety concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Work Environment
A flexible work schedule is required to cover the operation twenty‑four (24) hours per day, seven (7) days per week
Shift work is required
Crewmembers work 12‑hour shifts to support the operations with staggered days off
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is starting at $43.09 an hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short‑term and long‑term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Business Development and Sales
Industries
Airlines and Aviation, Hospitality, and Travel Arrangements
#J-18808-Ljbffr