Centene Corporation
Senior Systems Engineer (Digital Employee Experience)
Centene Corporation, Columbia, South Carolina, United States
Position Purpose
Senior Systems Engineer (Digital Employee Experience) at Centene Corporation. The Senior Systems Engineer of DEX (Digital Employee Experience) ensures the optimization of the organization’s Digital Employee Experience solutions, manages incident escalations, and resolves solution outages to minimize business disruption and maximize productivity. Responsibilities
Provide direct support and guidance to peers in troubleshooting endpoint-related incidents and outages. Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions. Offer occasional after‑hours support to critical issues and outages. Implement the DEX strategy that drives continuous improvements of the end user compute experience. Support planned and unplanned reporting efforts on status updates to senior and executive leadership. Coordinate problem and incident management with 3rd‑party vendors. Mentor, coach, and foster a culture of innovation, accountability, and continuous improvement among peer multidisciplinary system engineers. Facilitate Agile ceremonies (planning, stand‑ups, etc.) to drive team performance and deliver high‑quality outcomes. Collaborate with Product Owners, Customer Success, Architecture, stakeholders, and cross‑functional teams to prioritize backlogs and align engineering efforts with business objectives. Manage the escalation process for critical incidents and solution outages related to End User Technologies, ensuring timely resolution and effective communication with stakeholders. Establish and refine incident management procedures, including root cause analysis and post‑mortem reviews to prevent recurrence. Use monitoring and reporting to identify, track, and trend endpoint‑related performance issues impacting end users and DEX score. Identify opportunities to automate processes, reduce manual effort, document procedures, and increase the reliability of End User Technologies. Stay informed of industry trends, emerging technologies, and best practices to drive innovation within the DEX domain. Perform other duties as assigned. Education/Experience
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and 4 – 6 years of related experience, or equivalent experience acquired through accomplishments of applicable knowledge. Technical Skills
Experience with End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, Intune). Proven track record of driving DEX improvements and measurable business outcomes. Hands‑on experience with Nexthink or similar DEX platforms. Strong background in incident management, escalation handling, and service restoration for End User Technologies. Demonstrated expertise in Agile methodologies (e.g., Scrum, Kanban). Ability to analyze complex problems and drive effective solutions in high‑pressure situations. Strong analytical skills with experience using data to guide decision‑making. Soft Skills
Intermediate – Seeks to acquire knowledge in area of specialty. Intermediate – Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions. Intermediate – Ability to work independently. Intermediate – Demonstrated analytical skills. Intermediate – Demonstrated project management skills. Intermediate – Demonstrates a high level of accuracy, even under pressure. Intermediate – Demonstrates excellent judgment and decision‑making skills. License/Certification
Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL) preferred. Pay Range
$87,000.00 – $161,300.00 per year. Benefits
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office schedules. Equal Opportunity & Veteran Employment
Centene is an equal‑opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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Senior Systems Engineer (Digital Employee Experience) at Centene Corporation. The Senior Systems Engineer of DEX (Digital Employee Experience) ensures the optimization of the organization’s Digital Employee Experience solutions, manages incident escalations, and resolves solution outages to minimize business disruption and maximize productivity. Responsibilities
Provide direct support and guidance to peers in troubleshooting endpoint-related incidents and outages. Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions. Offer occasional after‑hours support to critical issues and outages. Implement the DEX strategy that drives continuous improvements of the end user compute experience. Support planned and unplanned reporting efforts on status updates to senior and executive leadership. Coordinate problem and incident management with 3rd‑party vendors. Mentor, coach, and foster a culture of innovation, accountability, and continuous improvement among peer multidisciplinary system engineers. Facilitate Agile ceremonies (planning, stand‑ups, etc.) to drive team performance and deliver high‑quality outcomes. Collaborate with Product Owners, Customer Success, Architecture, stakeholders, and cross‑functional teams to prioritize backlogs and align engineering efforts with business objectives. Manage the escalation process for critical incidents and solution outages related to End User Technologies, ensuring timely resolution and effective communication with stakeholders. Establish and refine incident management procedures, including root cause analysis and post‑mortem reviews to prevent recurrence. Use monitoring and reporting to identify, track, and trend endpoint‑related performance issues impacting end users and DEX score. Identify opportunities to automate processes, reduce manual effort, document procedures, and increase the reliability of End User Technologies. Stay informed of industry trends, emerging technologies, and best practices to drive innovation within the DEX domain. Perform other duties as assigned. Education/Experience
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and 4 – 6 years of related experience, or equivalent experience acquired through accomplishments of applicable knowledge. Technical Skills
Experience with End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, Intune). Proven track record of driving DEX improvements and measurable business outcomes. Hands‑on experience with Nexthink or similar DEX platforms. Strong background in incident management, escalation handling, and service restoration for End User Technologies. Demonstrated expertise in Agile methodologies (e.g., Scrum, Kanban). Ability to analyze complex problems and drive effective solutions in high‑pressure situations. Strong analytical skills with experience using data to guide decision‑making. Soft Skills
Intermediate – Seeks to acquire knowledge in area of specialty. Intermediate – Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions. Intermediate – Ability to work independently. Intermediate – Demonstrated analytical skills. Intermediate – Demonstrated project management skills. Intermediate – Demonstrates a high level of accuracy, even under pressure. Intermediate – Demonstrates excellent judgment and decision‑making skills. License/Certification
Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL) preferred. Pay Range
$87,000.00 – $161,300.00 per year. Benefits
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office schedules. Equal Opportunity & Veteran Employment
Centene is an equal‑opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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