Centene Corporation
Senior Systems Engineer (Digital Employee Experience)
Centene Corporation, New York, New York, United States
2 days ago Be among the first 25 applicants
You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose The Senior Systems Engineer of DEX (Digital Employee Experience) is responsible for ensuring the optimization of the organization’s Digital Employee Experience solutions. The Senior System Engineer is also responsible for managing incident escalations and resolving solution outages to minimize business disruption and maximize productivity.
Provides direct support and guidance to peers in troubleshooting endpoint related incidents and outages
Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long‑term preventive solutions
Provide occasional after‑hours support to critical issues and outages
Implement the DEX Strategy that drives continuous improvements of the end user compute experience
Support planned and unplanned reporting efforts on status updates to senior and executive leadership
Coordinate problem and incident management with 3rd party vendors
Mentor, and coach peer multidisciplinary system engineers, foster a culture of innovation, accountability, and continuous improvement
As needed, facilitate Agile ceremonies (planning, stand‑ups, various, etc.) to drive team performance and deliver high‑quality outcomes
As needed, collaborate with Product Owners, Customer Success, Architecture, stakeholders, and cross‑functional teams to prioritize backlogs and align engineering efforts with business objectives
Work with team peers to manage the escalation process for critical incidents and solution outages related to End User Technologies, ensuring timely resolution and effective communication with stakeholders
Establish and refine incident management procedures, including root cause analysis and post‑mortem reviews to prevent recurrence
Coordinate with support teams, vendors, and other IT functions to address complex technical issues and restore services efficiently
Use monitoring and reporting to identify, track and trend endpoint related performance issues impacting end users and DEX score
Identify opportunities to automate processes, reduce manual effort, document procedures, and increase the reliability of End User Technologies
Stay informed of industry trends, emerging technologies, and best practices to drive innovation within the DEX domain
Performs other duties as assigned
Complies with all policies and standards
Education / Experience A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills
Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, InTune, etc)
Proven track record of driving DEX improvements and measurable business outcomes
Hands‑on experience with Nexthink or similar DEX platforms
Strong background in incident management, escalation handling, and service restoration for End User Technologies
Demonstrated expertise in Agile methodologies (e.g., Scrum, Kanban).
Ability to analyze complex problems and drive effective solutions in high‑pressure situations
Strong analytical skills with experience using data to guide decision‑making
Soft Skills
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently
Intermediate - Demonstrated analytical skills
Intermediate - Demonstrated project management skills
Intermediate - Demonstrates a high level of accuracy, even under pressure
Intermediate - Demonstrates excellent judgment and decision making skills
License / Certification
Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL) preferred
Pay Range $87,000.00 - $161,300.00 per year
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose The Senior Systems Engineer of DEX (Digital Employee Experience) is responsible for ensuring the optimization of the organization’s Digital Employee Experience solutions. The Senior System Engineer is also responsible for managing incident escalations and resolving solution outages to minimize business disruption and maximize productivity.
Provides direct support and guidance to peers in troubleshooting endpoint related incidents and outages
Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long‑term preventive solutions
Provide occasional after‑hours support to critical issues and outages
Implement the DEX Strategy that drives continuous improvements of the end user compute experience
Support planned and unplanned reporting efforts on status updates to senior and executive leadership
Coordinate problem and incident management with 3rd party vendors
Mentor, and coach peer multidisciplinary system engineers, foster a culture of innovation, accountability, and continuous improvement
As needed, facilitate Agile ceremonies (planning, stand‑ups, various, etc.) to drive team performance and deliver high‑quality outcomes
As needed, collaborate with Product Owners, Customer Success, Architecture, stakeholders, and cross‑functional teams to prioritize backlogs and align engineering efforts with business objectives
Work with team peers to manage the escalation process for critical incidents and solution outages related to End User Technologies, ensuring timely resolution and effective communication with stakeholders
Establish and refine incident management procedures, including root cause analysis and post‑mortem reviews to prevent recurrence
Coordinate with support teams, vendors, and other IT functions to address complex technical issues and restore services efficiently
Use monitoring and reporting to identify, track and trend endpoint related performance issues impacting end users and DEX score
Identify opportunities to automate processes, reduce manual effort, document procedures, and increase the reliability of End User Technologies
Stay informed of industry trends, emerging technologies, and best practices to drive innovation within the DEX domain
Performs other duties as assigned
Complies with all policies and standards
Education / Experience A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills
Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, InTune, etc)
Proven track record of driving DEX improvements and measurable business outcomes
Hands‑on experience with Nexthink or similar DEX platforms
Strong background in incident management, escalation handling, and service restoration for End User Technologies
Demonstrated expertise in Agile methodologies (e.g., Scrum, Kanban).
Ability to analyze complex problems and drive effective solutions in high‑pressure situations
Strong analytical skills with experience using data to guide decision‑making
Soft Skills
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently
Intermediate - Demonstrated analytical skills
Intermediate - Demonstrated project management skills
Intermediate - Demonstrates a high level of accuracy, even under pressure
Intermediate - Demonstrates excellent judgment and decision making skills
License / Certification
Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL) preferred
Pay Range $87,000.00 - $161,300.00 per year
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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