Bronson Healthcare
Patient Access Training Coordinator
Bronson Healthcare, Battle Creek, Michigan, United States, 49014
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday.
This career site is for external applicants only.**Love Where You Work!**Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.## **Location**BBC Bronson Battle Creek, BHG Bronson Healthcare Group 6901 Portage Road, BLH Bronson LakeView Hospital, BMH Bronson Methodist Hospital, BSH Bronson South Haven## ## **Title**Patient Access Training CoordinatorPrimarily serves as an instructor to all Patient Access/Revenue Cycle employees for Bronson and system affiliates. Acts as a consultant on insurance issues and third party regulations. This position also serves as a consultant and facilitator with other departments whom need input with Patient Access/Revenue Cycle processes by participating in new software installations, problem identification, and enhancement testing. Employees providing direct patient care must demonstrate competencies specific to the population served.Bachelor’s degree or equivalent combination of education and experience and 2-4 years of hands on training experience requiredMust obtain CHAA certification and Epic credentialing within 18 months of hire. Registration & Centralized Scheduling Department Specific:Primary source verification can take up to two months after the CHAA exam from NAHAM.
Verification from the Bronson Preceptor for the CHAA can provide the preliminary document of pass or fail.
Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP)* Must have experience in identifying staff development needs (trending).* .• EPIC credentialing is preferred* Computer experience and efficiency along with outstanding communication skills and medical terminology are necessary.* Ability to develop and conduct classroom and virtual training sessions.* Ability to develop and perform instructional design documentation.* Must have excellent oral and written communication skills in order to facilitate and coordinate all aspects of Patient Access/Revenue Cycle communications and processes with multiple entities. This includes point of service collections and presenting to classroom style learning.* This position interfaces regularly with leadership and other departments.* Highly developed critical thinking and comfortable explaining best practices, standard work, and compliance requirements to a variety of individuals* Close attention to detail and accuracy in Patient Access/Revenue Cycle workflows* Use problem solving skills to work with leadership to improve workflows and support change management within the teams* Strong time management skills and able to work independently and in a fast-paced team environment* Positive customer service must be provided and promoted. Including providing support at the elbow to front line staff* Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner* Ability to motivate and engage staff at all levels* This position requires negotiation skills and must be able to multi-task. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some liftingof light weight objects.* Develops educational approaches to meet learning needs of various levels of intellect and learning styles. Position may interact with employees at different levels of tenure and skill level.* Continually communicates changes to software demands, third party payers, and commercial insurance billing requirements with appropriate staff.* Coordinates with various departments in order to identify and resolve Patient Access/Revenue Cycle workflow issues.* Assists in development and monitoring Patient Access/Revenue Cycle of learning tools including but not limited to CBL’s, at the elbow support, quizzes, etc.* Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives* Support and participate in trials of workflows from process improvement events* Identifies performance deficiencies and makes training recommendations based on results to leadership team* Develops new and updates current processes in response to changing rules and regulations of third party payers.* Participates in and evaluates the testing phase of any future software installations including vendor or epic upgrades* Perform hands on work and educate the teams on common errors •* Develops and administers Patient Access/Revenue Cycle testing materials* Be able to identify compliance concerns in a Patient Access/Revenue Cycle setting* Provides face to face and virtual training.* Performs other duties and job responsibilities as required.## ## **Shift**First Shift## ## **Time Type**Full time## ## **Scheduled Weekly Hours**40## ## ## **Cost Center**1210 Registration & Centralized Scheduling (BHG)**Agency Use Policy and Agency Submittal Disclaimer***Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.***Please take a moment to watch a brief video highlighting employment with Bronson!***Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900.*Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time.By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one.The excellence and Positivity of our employees and medical staff has contributed to **Bronson Healthcare being** **ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National #J-18808-Ljbffr
This career site is for external applicants only.**Love Where You Work!**Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.## **Location**BBC Bronson Battle Creek, BHG Bronson Healthcare Group 6901 Portage Road, BLH Bronson LakeView Hospital, BMH Bronson Methodist Hospital, BSH Bronson South Haven## ## **Title**Patient Access Training CoordinatorPrimarily serves as an instructor to all Patient Access/Revenue Cycle employees for Bronson and system affiliates. Acts as a consultant on insurance issues and third party regulations. This position also serves as a consultant and facilitator with other departments whom need input with Patient Access/Revenue Cycle processes by participating in new software installations, problem identification, and enhancement testing. Employees providing direct patient care must demonstrate competencies specific to the population served.Bachelor’s degree or equivalent combination of education and experience and 2-4 years of hands on training experience requiredMust obtain CHAA certification and Epic credentialing within 18 months of hire. Registration & Centralized Scheduling Department Specific:Primary source verification can take up to two months after the CHAA exam from NAHAM.
Verification from the Bronson Preceptor for the CHAA can provide the preliminary document of pass or fail.
Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP)* Must have experience in identifying staff development needs (trending).* .• EPIC credentialing is preferred* Computer experience and efficiency along with outstanding communication skills and medical terminology are necessary.* Ability to develop and conduct classroom and virtual training sessions.* Ability to develop and perform instructional design documentation.* Must have excellent oral and written communication skills in order to facilitate and coordinate all aspects of Patient Access/Revenue Cycle communications and processes with multiple entities. This includes point of service collections and presenting to classroom style learning.* This position interfaces regularly with leadership and other departments.* Highly developed critical thinking and comfortable explaining best practices, standard work, and compliance requirements to a variety of individuals* Close attention to detail and accuracy in Patient Access/Revenue Cycle workflows* Use problem solving skills to work with leadership to improve workflows and support change management within the teams* Strong time management skills and able to work independently and in a fast-paced team environment* Positive customer service must be provided and promoted. Including providing support at the elbow to front line staff* Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner* Ability to motivate and engage staff at all levels* This position requires negotiation skills and must be able to multi-task. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some liftingof light weight objects.* Develops educational approaches to meet learning needs of various levels of intellect and learning styles. Position may interact with employees at different levels of tenure and skill level.* Continually communicates changes to software demands, third party payers, and commercial insurance billing requirements with appropriate staff.* Coordinates with various departments in order to identify and resolve Patient Access/Revenue Cycle workflow issues.* Assists in development and monitoring Patient Access/Revenue Cycle of learning tools including but not limited to CBL’s, at the elbow support, quizzes, etc.* Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives* Support and participate in trials of workflows from process improvement events* Identifies performance deficiencies and makes training recommendations based on results to leadership team* Develops new and updates current processes in response to changing rules and regulations of third party payers.* Participates in and evaluates the testing phase of any future software installations including vendor or epic upgrades* Perform hands on work and educate the teams on common errors •* Develops and administers Patient Access/Revenue Cycle testing materials* Be able to identify compliance concerns in a Patient Access/Revenue Cycle setting* Provides face to face and virtual training.* Performs other duties and job responsibilities as required.## ## **Shift**First Shift## ## **Time Type**Full time## ## **Scheduled Weekly Hours**40## ## ## **Cost Center**1210 Registration & Centralized Scheduling (BHG)**Agency Use Policy and Agency Submittal Disclaimer***Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.***Please take a moment to watch a brief video highlighting employment with Bronson!***Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900.*Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time.By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one.The excellence and Positivity of our employees and medical staff has contributed to **Bronson Healthcare being** **ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National #J-18808-Ljbffr