Cotality
* Support both internal and external users with basic technical and application issues / questions* Manage inbound inquiries on behalf of client, acting as an extension of our client* Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web* Provide first level assistance for defined technical problems and escalate issues per business guidelines* Complex use of multiple systems to service customer inquiries (can be up to 10 systems)* Interpret and diagnose issues by reviewing logs, scripts or debugging applications* Accurately documents every interaction within CRM and ticketing systems* Consult knowledge database to optimize resolutions and follow through on resolution* Provides timely follow up to close the loop with customers per business guidelines* Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened* Must adhere to strict schedule and meet attendance guidelines* High School Diploma or GED required* Two-year technical degree or 2 years of technical work-related experience strongly preferred* 1+ years of customer support experience required; 2 years or more preferred* Technical help desk or Contact Center experience is a plus* Aptitude for providing excellent customer service* Strong communication skills including written for email communications (grammar, punctuation, spelling)* Problem solving and effective listening skills* Telephone etiquette* Able to multi-task while speaking with a customer for most efficient service delivery* Working knowledge and proficient with Microsoft Office Suite* Meet attendance schedule with dependability and consistency per business guidelinesCotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India# We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today!Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at
careers@cotality.com or 1-866-224-2086.Please include the following information in your email:The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number)careers@cotality.com. Please allow up to three business days to receive a response.Please include the following information in your email:*Your organization’s name**Organization’s location(s)**Brief description of your need*Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at careers@cotality.com.* Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts.* Cotality will not **interview** candidates via text or email.
Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.* Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.Please click
to view the Cotality Applicant Privacy Statement.By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. #J-18808-Ljbffr
careers@cotality.com or 1-866-224-2086.Please include the following information in your email:The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number)careers@cotality.com. Please allow up to three business days to receive a response.Please include the following information in your email:*Your organization’s name**Organization’s location(s)**Brief description of your need*Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at careers@cotality.com.* Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts.* Cotality will not **interview** candidates via text or email.
Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.* Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.Please click
to view the Cotality Applicant Privacy Statement.By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. #J-18808-Ljbffr