Sira Consulting, an Inc 5000 company
Desktop Support Technician
Sira Consulting, an Inc 5000 company, New York, New York, us, 10261
Account Manager | US IT Staffing | Recruitment Delivery | Team Mentor | Client Engagement
Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf is also a plus.
Minimum 3 years work experience. The individual must be able to work alone and within a team, follow defined processes, and carry out various operational tasks. Strong ability to troubleshoot and isolate Level 2 type issues related to either hardware or software environments.
Advanced experience in Windows Operating Systems.
Roles and Responsibilities
Imaging of Windows/Mac Devices to the latest version
Unboxing and packing of equipment to/from remote locations
Follow scheduled administrative tasks
Perform hardware and software installations
Provide remote support for users traveling or at home
Work within Active Directory
Provide asset information within the ticketing system to ensure an accurate asset database
Perform refresh of end‑user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Work within ServiceNow
Strong ability to interact with customers
Proper documentation of end‑user issues within ServiceNow
Backup and restoration of end‑user data
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Minimum 3 years work experience. The individual must be able to work alone and within a team, follow defined processes, and carry out various operational tasks. Strong ability to troubleshoot and isolate Level 2 type issues related to either hardware or software environments.
Advanced experience in Windows Operating Systems.
Roles and Responsibilities
Imaging of Windows/Mac Devices to the latest version
Unboxing and packing of equipment to/from remote locations
Follow scheduled administrative tasks
Perform hardware and software installations
Provide remote support for users traveling or at home
Work within Active Directory
Provide asset information within the ticketing system to ensure an accurate asset database
Perform refresh of end‑user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Work within ServiceNow
Strong ability to interact with customers
Proper documentation of end‑user issues within ServiceNow
Backup and restoration of end‑user data
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr