TEKsystems
IT Support Specialist - Job Overview
About the Role: This IT Support Specialist position focuses on providing the field with the technical support they need while protecting the integrity and security of the company’s IT systems. You’ll serve as a primary point of contact for a wide range of technical issues in a fast‑paced, quality‑driven environment.
Your responsibilities include
Taking calls and triaging, troubleshooting, documenting, communicating, escalating, and resolving issues across many technologies, including:
Commercial, cloud‑based, and proprietary software
Servers, configurations, and protocols
PCs, AV equipment, and peripherals
Active Directory and user access
Network connectivity, security, and operations
Onboarding, integration, and acquisitions
Automation tools and emerging technologies
M‑F 7‑6 or 7‑4 or 9‑6 shift
Experience Requirements
3+ years of IT support experience , ideally across multiple technical areas
Strong working knowledge of
Windows
and
O365
Understanding of network architecture
and
security principles
Experience performing remote triage and troubleshooting issues ranging from single‑user problems to enterprise‑level network incidents
Specialized Skills
Ability to act as the
primary contact
for diverse IT support needs
Strong adaptability and prioritization skills
Fast learner who can absorb and apply new technical concepts
Clear communicator across multiple channels and with users of varying technical skill levels
Experience with any of the following is a plus:
Cisco & Fortinet network equipment
NetBox, PRTG, Putty
CUCX, CUCCX, RDP, VOIP
ServiceNow, Asset Management, ISE, iBoss
Active Directory, AnyConnect, PsExec, PowerShell
SharePoint, Printer Admin, Access, Excel, SCCM
iOS, Android, MDM solutions
Core Skills
Help desk support
Troubleshooting
Active Directory
O365 / Office 365
Remote support
Customer service
Technical support
Service desk & ticketing systems
Phone support
ServiceNow
Application support
PowerShell
Additional Details
Contract‑to‑hire
position
Onsite , with potential to shift to
hybrid
after permanent conversion
Job Type & Location This is a Contract to Hire position based out of Irondale, AL.
Pay and Benefits Pay range: $22.00 – $25.00/hr.
Benefit eligibility may vary by job & classification. Temporary role benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee & dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 20 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Your responsibilities include
Taking calls and triaging, troubleshooting, documenting, communicating, escalating, and resolving issues across many technologies, including:
Commercial, cloud‑based, and proprietary software
Servers, configurations, and protocols
PCs, AV equipment, and peripherals
Active Directory and user access
Network connectivity, security, and operations
Onboarding, integration, and acquisitions
Automation tools and emerging technologies
M‑F 7‑6 or 7‑4 or 9‑6 shift
Experience Requirements
3+ years of IT support experience , ideally across multiple technical areas
Strong working knowledge of
Windows
and
O365
Understanding of network architecture
and
security principles
Experience performing remote triage and troubleshooting issues ranging from single‑user problems to enterprise‑level network incidents
Specialized Skills
Ability to act as the
primary contact
for diverse IT support needs
Strong adaptability and prioritization skills
Fast learner who can absorb and apply new technical concepts
Clear communicator across multiple channels and with users of varying technical skill levels
Experience with any of the following is a plus:
Cisco & Fortinet network equipment
NetBox, PRTG, Putty
CUCX, CUCCX, RDP, VOIP
ServiceNow, Asset Management, ISE, iBoss
Active Directory, AnyConnect, PsExec, PowerShell
SharePoint, Printer Admin, Access, Excel, SCCM
iOS, Android, MDM solutions
Core Skills
Help desk support
Troubleshooting
Active Directory
O365 / Office 365
Remote support
Customer service
Technical support
Service desk & ticketing systems
Phone support
ServiceNow
Application support
PowerShell
Additional Details
Contract‑to‑hire
position
Onsite , with potential to shift to
hybrid
after permanent conversion
Job Type & Location This is a Contract to Hire position based out of Irondale, AL.
Pay and Benefits Pay range: $22.00 – $25.00/hr.
Benefit eligibility may vary by job & classification. Temporary role benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee & dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 20 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr