CGS
Description
EDI Analyst
With end-to-end capabilities, CGS's BlueCherry software enables many of the world's most recognized fashion and apparel companies to manage critical business transactions and concept-to-consumer processes to improve speed to market, gain greater process visibility and control, increase productivity and operational efficiency, reduce costs and enhance competitiveness. This position will be responsible for providing EDI Support. The position will provide prompt responses to customers as they have questions regarding functionality, setup or potential issue they are having running processes.
Essential Functions
Provide support to clients on EDI to coordinate EDI activities with different trading partners
Review setup in the ERP system to meet internal and external requirements
Investigate and troubleshoot issues in ERP modules, shipping, pick/pack ticketing, order processing, invoicing, and accounting
The ideal candidate
Has a 'can-do' attitude and the energy to keep up in a fast-paced environment
A self-starter who is persistent, tenacious, and dedicated to achieving goals
Excited to learn and further develop technology skills to grow into a project management or tech role
Great phone personality
Creative and tech-savvy
2+ years of business analysis/ system support experience
Experience with implementation of EDI processes to support business unit EDI initiatives with internal and external customers
Experience with 850, 810, 856, 832, 855, 852
Strong analytical, problem-solving, and organizational skills
Must be detail-oriented with emphasis on quality and a proven ability and desire to learn/utilize new technologies
Minimum of 1 year experience with Gentran Windows based server product and/or TIE Commerce eVision produce
Responsibilities
Contribute to a team that has over 30+ years, providing technology solutions to clients in the fashion and apparel industries
Follow-up on inbound client inquiries through efficient and prompt outreach
Determine resolutions to customers' questions and/or issues
Document known resolutions to customers FAQs
Provide information to development teams by collecting, analyzing, and summarizing findings based on customer reported issue to develop resolution where appropriate
Quick learner of new software functionality to ensure appropriate support is provided
Maintain frequent communication with client while their issue is being resolved
Attributes
Able to thrive in a fast-paced, customer-focused environment
Ability to multi-task and stay organized in a dynamic work environment
Ability to solve problems quickly and completely
Possess excellent communication skills, with an emphasis on verbal and written communication
Ability to work autonomously and collaboratively to bring projects to completion
Must work well within a cross-functional team environment
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With end-to-end capabilities, CGS's BlueCherry software enables many of the world's most recognized fashion and apparel companies to manage critical business transactions and concept-to-consumer processes to improve speed to market, gain greater process visibility and control, increase productivity and operational efficiency, reduce costs and enhance competitiveness. This position will be responsible for providing EDI Support. The position will provide prompt responses to customers as they have questions regarding functionality, setup or potential issue they are having running processes.
Essential Functions
Provide support to clients on EDI to coordinate EDI activities with different trading partners
Review setup in the ERP system to meet internal and external requirements
Investigate and troubleshoot issues in ERP modules, shipping, pick/pack ticketing, order processing, invoicing, and accounting
The ideal candidate
Has a 'can-do' attitude and the energy to keep up in a fast-paced environment
A self-starter who is persistent, tenacious, and dedicated to achieving goals
Excited to learn and further develop technology skills to grow into a project management or tech role
Great phone personality
Creative and tech-savvy
2+ years of business analysis/ system support experience
Experience with implementation of EDI processes to support business unit EDI initiatives with internal and external customers
Experience with 850, 810, 856, 832, 855, 852
Strong analytical, problem-solving, and organizational skills
Must be detail-oriented with emphasis on quality and a proven ability and desire to learn/utilize new technologies
Minimum of 1 year experience with Gentran Windows based server product and/or TIE Commerce eVision produce
Responsibilities
Contribute to a team that has over 30+ years, providing technology solutions to clients in the fashion and apparel industries
Follow-up on inbound client inquiries through efficient and prompt outreach
Determine resolutions to customers' questions and/or issues
Document known resolutions to customers FAQs
Provide information to development teams by collecting, analyzing, and summarizing findings based on customer reported issue to develop resolution where appropriate
Quick learner of new software functionality to ensure appropriate support is provided
Maintain frequent communication with client while their issue is being resolved
Attributes
Able to thrive in a fast-paced, customer-focused environment
Ability to multi-task and stay organized in a dynamic work environment
Ability to solve problems quickly and completely
Possess excellent communication skills, with an emphasis on verbal and written communication
Ability to work autonomously and collaboratively to bring projects to completion
Must work well within a cross-functional team environment
#J-18808-Ljbffr