Gerber Collision & Glass
Estimator
Join to apply for the
Estimator
role at
Gerber Collision & Glass .
Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales and more than 1,000 locations, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best.
Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and maintaining communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and part replacements, and ensures alignment with team members to meet the repair facility’s KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions, and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and Experience
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1‑year experience.
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Required Skills
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1‑year experience.
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Compensation Estimated $52,000–$90,000+ per year. Commissions are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Benefits
Annual Paid Time Off (PTO) plans.
>2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer‑Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Equal Opportunity Employer Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified individuals are encouraged to apply, including individuals with disabilities and protected veterans. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
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Estimator
role at
Gerber Collision & Glass .
Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales and more than 1,000 locations, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best.
Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and maintaining communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and part replacements, and ensures alignment with team members to meet the repair facility’s KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions, and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and Experience
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1‑year experience.
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Required Skills
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1‑year experience.
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Compensation Estimated $52,000–$90,000+ per year. Commissions are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Benefits
Annual Paid Time Off (PTO) plans.
>2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer‑Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Equal Opportunity Employer Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified individuals are encouraged to apply, including individuals with disabilities and protected veterans. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
#J-18808-Ljbffr