Texas Health and Human Services
Eligiblity Supervisor II
Texas Health and Human Services, Corpus Christi, Texas, United States, 78417
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Eligibility Supervisor II
role at
Texas Health and Human Services
Posted 2 days ago. Be among the first 25 applicants.
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Date: Jan 6, 2026
Location: CORPUS CHRISTI, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Job Details
Functional Title: Eligibility Supervisor II
Job Title: Eligibility Supervisor II
Agency: Health & Human Services Comm
Department: Appeals & Mitigation
Posting Number: 11983
Closing Date: 07/07/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Group: TEXAS-B-21
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Job Location City: CORPUS CHRISTI
Job Location Address: 5155 FLYNN PKWY
Job Description Texas Health and Human Services commission (HHSC) seeks highly qualified candidates to fill the Supervisor within the Access & Eligibility Services (AES) Department Eligibility Operations Integrity Support Services (ISS) Appeals and Mitigation. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best‑in‑class customer service to customers and stakeholders.
Our staff are well organized, able to multi‑task, possess the ability to learn policy regulations, able to thrive in a challenging, fast‑paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
Reads cases and provides policy interpretation.
Prepares management reports, analyzes information to keep management informed, and responds to issues.
Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas.
Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations).
Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy, and meeting program goals and expectations.
Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public).
Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.
Knowledge, Skills and Abilities
Knowledge of local, state, and federal laws and regulations related to agency programs.
Knowledge of TANF, SNAP, and/or medical eligibility programs, CHIP, CHIP‑P, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.
English language, such as vocabulary and grammar, required for documenting coaching notes, meeting notes, and performance improvement.
Ability to establish and maintain effective monitoring systems.
Ability to develop and evaluate administrative policies and procedures.
Ability to develop and establish effective working relationships.
Ability to plan, organize, assign, and monitor work.
Ability to gather, assemble, correlate, and analyze facts.
Ability to perform multiple tasks in a timely manner.
Ability to respond to and resolve customer inquiries and complaints.
Skill in managing customer service operations and supervising team.
Skill in making decisions and solving problems involving varied levels of complexity, ambiguity, and risk.
Skill in selecting, managing, and developing team.
Skill in monitoring and evaluating unit performance and developing appropriate corrective action plans.
Experience with computer software such as Microsoft Office applications.
Assertiveness to manage a team to meet high production expectations effectively, efficiently, and consistently.
Ability to develop and maintain working relationships with others such as agency team members or representatives of community resources, other state agencies, federal agencies, or the public.
Registration or Licensure Requirements N/A
Initial Selection Criteria
Sixty (60) semester hours from an accredited college or university required. Two years of relevant customer service experience may be substituted for education.
Degree from an accredited college or university preferred.
Minimum of two (2) years’ experience as a Texas Works Advisor (TWA) II or Medicaid Eligibility Specialist (MES) II required; three years’ experience is preferred.
Recent TIERS and Eligibility Workload Management System (EWMS) experience is preferred.
Experience working in a professional customer service environment required.
Experience planning, organizing, and monitoring production work required.
Experience that demonstrates skill in communicating verbally and in writing required.
Experience in making decisions required.
Experience with the Appeal process is preferred.
Willingness to work beyond normal work hours of 8AM‑5PM as needed/required.
Experience using computer software such as Microsoft Word, Excel, and Outlook required.
Experience leading, mentoring, and motivating staff with varied skill levels and experience required.
Prior supervisory or leadership experience preferred.
Willingness to travel.
Additional Information Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office – Job Descriptions.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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Eligibility Supervisor II
role at
Texas Health and Human Services
Posted 2 days ago. Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
Date: Jan 6, 2026
Location: CORPUS CHRISTI, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Job Details
Functional Title: Eligibility Supervisor II
Job Title: Eligibility Supervisor II
Agency: Health & Human Services Comm
Department: Appeals & Mitigation
Posting Number: 11983
Closing Date: 07/07/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Group: TEXAS-B-21
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Job Location City: CORPUS CHRISTI
Job Location Address: 5155 FLYNN PKWY
Job Description Texas Health and Human Services commission (HHSC) seeks highly qualified candidates to fill the Supervisor within the Access & Eligibility Services (AES) Department Eligibility Operations Integrity Support Services (ISS) Appeals and Mitigation. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best‑in‑class customer service to customers and stakeholders.
Our staff are well organized, able to multi‑task, possess the ability to learn policy regulations, able to thrive in a challenging, fast‑paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
Reads cases and provides policy interpretation.
Prepares management reports, analyzes information to keep management informed, and responds to issues.
Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas.
Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations).
Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy, and meeting program goals and expectations.
Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public).
Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.
Knowledge, Skills and Abilities
Knowledge of local, state, and federal laws and regulations related to agency programs.
Knowledge of TANF, SNAP, and/or medical eligibility programs, CHIP, CHIP‑P, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.
English language, such as vocabulary and grammar, required for documenting coaching notes, meeting notes, and performance improvement.
Ability to establish and maintain effective monitoring systems.
Ability to develop and evaluate administrative policies and procedures.
Ability to develop and establish effective working relationships.
Ability to plan, organize, assign, and monitor work.
Ability to gather, assemble, correlate, and analyze facts.
Ability to perform multiple tasks in a timely manner.
Ability to respond to and resolve customer inquiries and complaints.
Skill in managing customer service operations and supervising team.
Skill in making decisions and solving problems involving varied levels of complexity, ambiguity, and risk.
Skill in selecting, managing, and developing team.
Skill in monitoring and evaluating unit performance and developing appropriate corrective action plans.
Experience with computer software such as Microsoft Office applications.
Assertiveness to manage a team to meet high production expectations effectively, efficiently, and consistently.
Ability to develop and maintain working relationships with others such as agency team members or representatives of community resources, other state agencies, federal agencies, or the public.
Registration or Licensure Requirements N/A
Initial Selection Criteria
Sixty (60) semester hours from an accredited college or university required. Two years of relevant customer service experience may be substituted for education.
Degree from an accredited college or university preferred.
Minimum of two (2) years’ experience as a Texas Works Advisor (TWA) II or Medicaid Eligibility Specialist (MES) II required; three years’ experience is preferred.
Recent TIERS and Eligibility Workload Management System (EWMS) experience is preferred.
Experience working in a professional customer service environment required.
Experience planning, organizing, and monitoring production work required.
Experience that demonstrates skill in communicating verbally and in writing required.
Experience in making decisions required.
Experience with the Appeal process is preferred.
Willingness to work beyond normal work hours of 8AM‑5PM as needed/required.
Experience using computer software such as Microsoft Word, Excel, and Outlook required.
Experience leading, mentoring, and motivating staff with varied skill levels and experience required.
Prior supervisory or leadership experience preferred.
Willingness to travel.
Additional Information Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office – Job Descriptions.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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