Deel, Inc.
Customer Success Manager, Immigration | EMEA
Deel, Inc., Villa Espana Colonia, Texas, United States
Overview
Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team spans more than 100 countries, speaks 74 languages, and creates a connected and dynamic culture that drives learning and innovation for our customers. Why join Deel? As a fast-growing SaaS company, Deel is transforming how global talent connects with world-class companies and enabling a more diverse and inclusive global economy. In 2024, we paid billions to workers in many currencies and provided healthcare and benefits to workers across numerous countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in awards and customer satisfaction, with strong industry recognition and high ratings across major review platforms. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people. With substantial growth and ARR milestones, you’ll drive meaningful impact while building expertise in the transformation of global work. Position
Immigration Case Manager
— you will manage client relationships and immigration case workflows following onboarding. This role blends legal expertise with commercial acumen to ensure excellent client service, efficient case progression, and contribution to revenue. You will serve as the primary point of contact for clients from initial engagement through to case conclusion, collaborating with legal counsel and operational teams. Responsibilities
Act as the primary client-facing contact for assigned immigration matters. Conduct initial and follow-up consultations with prospective and existing clients. Translate legal advice into clear, client-friendly guidance. Identify opportunities for additional services and cross-selling in line with client needs. Support fee proposals, engagement letters, and service scoping in coordination with sales leadership. Take full ownership of immigration case management post-onboarding. Manage end-to-end case lifecycles, including document collection, timeline management, and submissions. Ensure all cases are progressed in line with regulatory requirements and internal service standards. Liaise with government authorities, consulates, and external stakeholders where required. Maintain accurate and up-to-date case records within case management systems. Raise awareness and increase feature usage by Deel Immigration clients. Apply legal knowledge to assess eligibility, risks, and procedural requirements. Escalate complex legal issues to supervising counsel in a timely manner. Remain informed of changes in immigration law, policy, and practice. Ensure compliance with internal policies, regulatory obligations, and client confidentiality requirements. Adhere to agreed service level agreements and quality benchmarks. Contribute to process improvement initiatives and knowledge sharing. Total Rewards
Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks. Our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status, and location Additional perks and benefits based on employment status and country The flexibility of remote work, including optional WeWork access Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics. Note: Deel will communicate with job applicants via Deel-specific emails. You can view the most up-to-date job listings on Deel’s careers page. Deel will provide accommodations on request throughout the recruitment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team and a team member will be in touch. We use Covey as part of our hiring and promotional processes. As part of the evaluation process, Covey may receive job requirements and candidate-submitted applications. For positions in New York City, Covey usage complies with applicable local law.
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Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team spans more than 100 countries, speaks 74 languages, and creates a connected and dynamic culture that drives learning and innovation for our customers. Why join Deel? As a fast-growing SaaS company, Deel is transforming how global talent connects with world-class companies and enabling a more diverse and inclusive global economy. In 2024, we paid billions to workers in many currencies and provided healthcare and benefits to workers across numerous countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in awards and customer satisfaction, with strong industry recognition and high ratings across major review platforms. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people. With substantial growth and ARR milestones, you’ll drive meaningful impact while building expertise in the transformation of global work. Position
Immigration Case Manager
— you will manage client relationships and immigration case workflows following onboarding. This role blends legal expertise with commercial acumen to ensure excellent client service, efficient case progression, and contribution to revenue. You will serve as the primary point of contact for clients from initial engagement through to case conclusion, collaborating with legal counsel and operational teams. Responsibilities
Act as the primary client-facing contact for assigned immigration matters. Conduct initial and follow-up consultations with prospective and existing clients. Translate legal advice into clear, client-friendly guidance. Identify opportunities for additional services and cross-selling in line with client needs. Support fee proposals, engagement letters, and service scoping in coordination with sales leadership. Take full ownership of immigration case management post-onboarding. Manage end-to-end case lifecycles, including document collection, timeline management, and submissions. Ensure all cases are progressed in line with regulatory requirements and internal service standards. Liaise with government authorities, consulates, and external stakeholders where required. Maintain accurate and up-to-date case records within case management systems. Raise awareness and increase feature usage by Deel Immigration clients. Apply legal knowledge to assess eligibility, risks, and procedural requirements. Escalate complex legal issues to supervising counsel in a timely manner. Remain informed of changes in immigration law, policy, and practice. Ensure compliance with internal policies, regulatory obligations, and client confidentiality requirements. Adhere to agreed service level agreements and quality benchmarks. Contribute to process improvement initiatives and knowledge sharing. Total Rewards
Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks. Our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status, and location Additional perks and benefits based on employment status and country The flexibility of remote work, including optional WeWork access Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics. Note: Deel will communicate with job applicants via Deel-specific emails. You can view the most up-to-date job listings on Deel’s careers page. Deel will provide accommodations on request throughout the recruitment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team and a team member will be in touch. We use Covey as part of our hiring and promotional processes. As part of the evaluation process, Covey may receive job requirements and candidate-submitted applications. For positions in New York City, Covey usage complies with applicable local law.
#J-18808-Ljbffr