Wind Creek
Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.
Description Job Overview The Spa Director is responsible for the overall coordination and execution of spa activities in accordance with the Wind Creek Hospitality Purpose, Values, and Expectations Guide. The Spa Director supervises and assures delivery of an exceptional spa experience to guests. The Spa Director inspires staff to deliver five-diamond guest service at all times. The Spa Director provides sincere service to guests and co-workers through actions that display self-confidence, grace and courtesy. The Spa Director is responsible for assuring that departmental objectives are attained.
Purpose Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities
Develops a plan to reorganize, re-launch, and operate a life-style wellness centered spa operation
Develops and meets operating objectives and budgets
Develops and implements a marketing and sales strategy that will deliver a constant message centered around “an escape from the ordinary” and increase visits
Leads the facility staff to deliver customers an escape from their ordinary world and assure that the outcome of every visit results in a feeling of belonging and importance for the customer
Develops, maintains, and consistently re-invents a menu of healthy-lifestyle driven wellness programs or variable time lengths that incorporate spa services, culinary instruction, and other programs that can be accommodated by on-staff or consulting instructors
Oversees a dedicated marketing and sales program that is concentrated in key markets and actively participates in resort wide marketing endeavors to stimulate consumer awareness and sales bookings
Maximize retail revenue by offering a strong and diverse line of spa and culinary merchandise; Perform monthly inventories and ensure sufficient inventories are maintained to meet operational needs
Develops and maintains standard operating procedures for facility operations
Recruits, hires, trains and retains an effective and professional staff; Actively coaches, mentors and develops team members; Produces or oversees evaluations for staff
Monitors departmental service levels and assures that standards are met and customer feedback is exceptional
Anticipates, identifies and ensures that guest needs are being met in the best possible way
Keeps staff informed and knowledgeable of pertinent information; Conducts daily pre-shift meetings and departmental staff meetings as required
Generates spa & cooking studio forecasts – weekly, monthly, quarterly and annually and interprets, analyzes and reports on the Spa’s financial performance
Manages labor and operating expenses in accordance to business levels
Manages inventory; follow purchasing guidelines; Ensures compliance with purchasing procedures
Ensures that accidents and claims are minimized by having staff focused on safety; Ensures that staff is trained on safety and emergency procedures
Other duties and responsibilities as assigned
Job Requirements (please ensure you meet the listed requirements prior to applying)
High School diploma or GED–
required
Bachelor’s Degree in Related Field AND three (3) years’ experience in a Spa Management position–
required
OR Seven (7) years’ experience in a Spa Management position–
required
OR Five (5) years’ experience in a Spa Management position with Wind Creek Hospitality–
required
Five (5) years of work experience in a 4-diamond caliber destination spa as a Manager or Assistant Manager–
required
Must be proficient in Microsoft Office applications - Outlook, Word, Excel, PowerPoint (skills test may be administered) –
required
Demonstrated executive level writing and verbal communication skills required (skills test may be administered) –
required
Demonstrated prior experience in development of marketing and promotional programs that resulted in measurable positive financial and other outcomes for the company.
Demonstrated prior experience as a senior manager in opening a destination spa.
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Base Pay
Pay range - $102,900.00 - $125,000.00 (The base pay will depend on factors such as experience level and skillset.)
Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.
#J-18808-Ljbffr
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.
Description Job Overview The Spa Director is responsible for the overall coordination and execution of spa activities in accordance with the Wind Creek Hospitality Purpose, Values, and Expectations Guide. The Spa Director supervises and assures delivery of an exceptional spa experience to guests. The Spa Director inspires staff to deliver five-diamond guest service at all times. The Spa Director provides sincere service to guests and co-workers through actions that display self-confidence, grace and courtesy. The Spa Director is responsible for assuring that departmental objectives are attained.
Purpose Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities
Develops a plan to reorganize, re-launch, and operate a life-style wellness centered spa operation
Develops and meets operating objectives and budgets
Develops and implements a marketing and sales strategy that will deliver a constant message centered around “an escape from the ordinary” and increase visits
Leads the facility staff to deliver customers an escape from their ordinary world and assure that the outcome of every visit results in a feeling of belonging and importance for the customer
Develops, maintains, and consistently re-invents a menu of healthy-lifestyle driven wellness programs or variable time lengths that incorporate spa services, culinary instruction, and other programs that can be accommodated by on-staff or consulting instructors
Oversees a dedicated marketing and sales program that is concentrated in key markets and actively participates in resort wide marketing endeavors to stimulate consumer awareness and sales bookings
Maximize retail revenue by offering a strong and diverse line of spa and culinary merchandise; Perform monthly inventories and ensure sufficient inventories are maintained to meet operational needs
Develops and maintains standard operating procedures for facility operations
Recruits, hires, trains and retains an effective and professional staff; Actively coaches, mentors and develops team members; Produces or oversees evaluations for staff
Monitors departmental service levels and assures that standards are met and customer feedback is exceptional
Anticipates, identifies and ensures that guest needs are being met in the best possible way
Keeps staff informed and knowledgeable of pertinent information; Conducts daily pre-shift meetings and departmental staff meetings as required
Generates spa & cooking studio forecasts – weekly, monthly, quarterly and annually and interprets, analyzes and reports on the Spa’s financial performance
Manages labor and operating expenses in accordance to business levels
Manages inventory; follow purchasing guidelines; Ensures compliance with purchasing procedures
Ensures that accidents and claims are minimized by having staff focused on safety; Ensures that staff is trained on safety and emergency procedures
Other duties and responsibilities as assigned
Job Requirements (please ensure you meet the listed requirements prior to applying)
High School diploma or GED–
required
Bachelor’s Degree in Related Field AND three (3) years’ experience in a Spa Management position–
required
OR Seven (7) years’ experience in a Spa Management position–
required
OR Five (5) years’ experience in a Spa Management position with Wind Creek Hospitality–
required
Five (5) years of work experience in a 4-diamond caliber destination spa as a Manager or Assistant Manager–
required
Must be proficient in Microsoft Office applications - Outlook, Word, Excel, PowerPoint (skills test may be administered) –
required
Demonstrated executive level writing and verbal communication skills required (skills test may be administered) –
required
Demonstrated prior experience in development of marketing and promotional programs that resulted in measurable positive financial and other outcomes for the company.
Demonstrated prior experience as a senior manager in opening a destination spa.
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Base Pay
Pay range - $102,900.00 - $125,000.00 (The base pay will depend on factors such as experience level and skillset.)
Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.
#J-18808-Ljbffr