THE JEWISH BOARD
For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.
PURPOSE The Jewish Board’s Community Care Management programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy. Care Coordinators help members figure out and take the actions needed to get and stay healthy—making it to appointments, sticking to a medication schedule, and access benefits.
POSITION OVERVIEW Care Coordinators link adults and children with chronic behavioral health and medical conditions to the services they need to stay as healthy as possible and inspire the people they serve (members) to use those services to optimize their health outcomes. Working in a team setting and primarily in the field, Care Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate members and coordinate other aspects of members’ health and community services. As this is an evolving program, additional responsibilities will be added.
RESPONSIBILITIES
Integration of medical, specialized, and behavioral health services in addition to social support and/or educational support services
Periodic assessment of a member’s medical and behavioral health needs as well as compliance with recommended treatments
Collaborative development of an Individualized Care Plan (ICP) with the member, the member’s family and/or caregivers in addition to other service providers
Providing required care management services
Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided
Assuring that member has access to, engages in and retains needed services as defined in the member’s ICP. Such services may include: Acute Medical Care; Primary Medical Care; Preventative medical care services (including metabolic screening); Home Health Care; Chemical Dependency Services; Behavioral Health Services; Community social support services; Housing; State and federal entitlements; Educational services; Involvement with child welfare, juvenile justice or criminal justice institutions.
Providing outreach services to members for increased access to the above services
Responding to members’ information and referral questions.
Reassessing the need for ongoing care coordination services
Completing all required documentation
Sharing knowledge and experience with other team members to support the team’s overall service provision efforts
Carrying an agency-provided cell phone
Responding to member crises during (and occasionally outside of) regular business hours
Other duties as assigned
CORE COMPETENCIES
Positive attitude and a growth mindset
Ability to engage with clients and peers and provide culturally competent services
Strong verbal and written communication skills
Attention to detail
Ability to work independently, as well as within a team
Ability to partner with clients to conduct assessments and create care plans
Strong time management and organizational skills
Integrity and transparency
Ability to exercise strong professional judgment
EDUCATIONAL / TRAINING REQUIRED
A bachelor's degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing. Or a NYS teacher's certification for which a bachelor's degree is required; or NYS licensure and registration as a Registered Nurse and a bachelor's degree PLUS two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless individuals, or children which complex social or healthcare needs.
A Bachelor’s Degree, Associates Degree or High School Diploma/GED in another discipline PLUS five years’ experience working with an applicable population.
Specific experience with the target population may be required to work with Children, Health Home Plus or Adult Home Plus members.
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE
Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
Fluency in a second language such as Spanish, Russian, or Creole.
COMPUTER SKILLS REQUIRED
Use of an Electronic Health Record (EHR)
Use of Outlook and related Microsoft Office Applications
VISUAL AND MANUAL DEXTERITY
The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs.
Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.
WORK ENVIRONMENT / PHYSICAL EFFORT
The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time).
Risks/hazards associated with the position are those which may be encountered travelling around New York City.
EEO / NON-PREJUDICE STATEMENT We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
OUR VALUES
We treat every person with dignity.
We act with respect and caring towards our clients, colleagues, and communities.
We strive to be outstanding.
We are exceptional professionals in all that we do.
We embrace each other’s differences.
We create a fair and inclusive environment for all.
We engage individuals and families as our partners.
We heal our communities one person at a time through thoughtful collaboration.
#J-18808-Ljbffr
PURPOSE The Jewish Board’s Community Care Management programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy. Care Coordinators help members figure out and take the actions needed to get and stay healthy—making it to appointments, sticking to a medication schedule, and access benefits.
POSITION OVERVIEW Care Coordinators link adults and children with chronic behavioral health and medical conditions to the services they need to stay as healthy as possible and inspire the people they serve (members) to use those services to optimize their health outcomes. Working in a team setting and primarily in the field, Care Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate members and coordinate other aspects of members’ health and community services. As this is an evolving program, additional responsibilities will be added.
RESPONSIBILITIES
Integration of medical, specialized, and behavioral health services in addition to social support and/or educational support services
Periodic assessment of a member’s medical and behavioral health needs as well as compliance with recommended treatments
Collaborative development of an Individualized Care Plan (ICP) with the member, the member’s family and/or caregivers in addition to other service providers
Providing required care management services
Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided
Assuring that member has access to, engages in and retains needed services as defined in the member’s ICP. Such services may include: Acute Medical Care; Primary Medical Care; Preventative medical care services (including metabolic screening); Home Health Care; Chemical Dependency Services; Behavioral Health Services; Community social support services; Housing; State and federal entitlements; Educational services; Involvement with child welfare, juvenile justice or criminal justice institutions.
Providing outreach services to members for increased access to the above services
Responding to members’ information and referral questions.
Reassessing the need for ongoing care coordination services
Completing all required documentation
Sharing knowledge and experience with other team members to support the team’s overall service provision efforts
Carrying an agency-provided cell phone
Responding to member crises during (and occasionally outside of) regular business hours
Other duties as assigned
CORE COMPETENCIES
Positive attitude and a growth mindset
Ability to engage with clients and peers and provide culturally competent services
Strong verbal and written communication skills
Attention to detail
Ability to work independently, as well as within a team
Ability to partner with clients to conduct assessments and create care plans
Strong time management and organizational skills
Integrity and transparency
Ability to exercise strong professional judgment
EDUCATIONAL / TRAINING REQUIRED
A bachelor's degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing. Or a NYS teacher's certification for which a bachelor's degree is required; or NYS licensure and registration as a Registered Nurse and a bachelor's degree PLUS two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless individuals, or children which complex social or healthcare needs.
A Bachelor’s Degree, Associates Degree or High School Diploma/GED in another discipline PLUS five years’ experience working with an applicable population.
Specific experience with the target population may be required to work with Children, Health Home Plus or Adult Home Plus members.
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE
Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
Fluency in a second language such as Spanish, Russian, or Creole.
COMPUTER SKILLS REQUIRED
Use of an Electronic Health Record (EHR)
Use of Outlook and related Microsoft Office Applications
VISUAL AND MANUAL DEXTERITY
The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs.
Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.
WORK ENVIRONMENT / PHYSICAL EFFORT
The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time).
Risks/hazards associated with the position are those which may be encountered travelling around New York City.
EEO / NON-PREJUDICE STATEMENT We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
OUR VALUES
We treat every person with dignity.
We act with respect and caring towards our clients, colleagues, and communities.
We strive to be outstanding.
We are exceptional professionals in all that we do.
We embrace each other’s differences.
We create a fair and inclusive environment for all.
We engage individuals and families as our partners.
We heal our communities one person at a time through thoughtful collaboration.
#J-18808-Ljbffr