Regions Financial Corporation
Technology Services Supervisor
Regions Financial Corporation, Atlanta, Georgia, United States, 30383
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services.
Primary Responsibilities
Leads a team of associates providing support in one or more areas within technology services
Plans, directs, supervises, and evaluates workflow to meet operational requirements
Ensures the team operates in compliance with departmental processes, policies, and procedures
Coordinates referrals between various technology departments to facilitate quick resolutions for requests
Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
Monitors issues and keeps senior leadership updated
Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in Computer Science or a related field and six (6) years of related experience
Or High School Diploma or GED and ten (10) years of related experience
Certifications/Licensures For those positions on the desktop service team:
A+ Certification
For those positions on the help desk service team:
Certified Help Desk Professional (CHDP)
Preferences
One (1) year of leadership or supervisory experience
Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)
Skills and Competencies
Ability to enhance the technical expertise of team via coaching and development
Ability to learn additional systems as needed
Ability to manage and lead a team
Excellent analytical skills, detail oriented, and customer service skills
Excellent customer service skills
Excellent interpersonal skills and ability to interact with all levels of management and associates
Excellent organizational and time management skills
Familiar with a variety of the technology concepts, practices, and procedures
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal and written communication skills
Strong work ethic and self-motivation
Sec + Cert is preferred Sec + Cert is preferred.
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Atlanta, GA.
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
Job Range Target Minimum: $86,668.89 USD
50th Percentile: $112,875.00 USD
Incentive Pay Plans This job is not incentive eligible.
Location Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services.
Primary Responsibilities
Leads a team of associates providing support in one or more areas within technology services
Plans, directs, supervises, and evaluates workflow to meet operational requirements
Ensures the team operates in compliance with departmental processes, policies, and procedures
Coordinates referrals between various technology departments to facilitate quick resolutions for requests
Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
Monitors issues and keeps senior leadership updated
Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in Computer Science or a related field and six (6) years of related experience
Or High School Diploma or GED and ten (10) years of related experience
Certifications/Licensures For those positions on the desktop service team:
A+ Certification
For those positions on the help desk service team:
Certified Help Desk Professional (CHDP)
Preferences
One (1) year of leadership or supervisory experience
Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)
Skills and Competencies
Ability to enhance the technical expertise of team via coaching and development
Ability to learn additional systems as needed
Ability to manage and lead a team
Excellent analytical skills, detail oriented, and customer service skills
Excellent customer service skills
Excellent interpersonal skills and ability to interact with all levels of management and associates
Excellent organizational and time management skills
Familiar with a variety of the technology concepts, practices, and procedures
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal and written communication skills
Strong work ethic and self-motivation
Sec + Cert is preferred Sec + Cert is preferred.
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Atlanta, GA.
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
Job Range Target Minimum: $86,668.89 USD
50th Percentile: $112,875.00 USD
Incentive Pay Plans This job is not incentive eligible.
Location Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr