Regions Bank
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Technology Services Supervisor
role at
Regions Bank
4 days ago Be among the first 25 applicants
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Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services.
Primary Responsibilities
Leads a team of associates providing support in one or more areas within technology services
Plans, directs, supervises, and evaluates workflow to meet operational requirements
Ensures the team operates in compliance with departmental processes, policies, and procedures
Coordinates referrals between various technology departments to facilitate quick resolutions for requests
Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
Monitors issues and keeps senior leadership updated
Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
Requirements
Bachelor's degree in Computer Science or a related field and six (6) years of related experience
High School Diploma or GED and ten (10) years of related experience
Certifications
A+ Certification (Desktop Service Team)
Certified Help Desk Professional (CHDP) (Help Desk Service Team)
Preferences
One (1) year of leadership or supervisory experience
Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)
Skills and Competencies
Ability to enhance the technical expertise of team via coaching and development
Ability to learn additional systems as needed
Ability to manage and lead a team
Excellent analytical skills, detail oriented, and customer service skills
Excellent interpersonal skills and ability to interact with all levels of management and associates
Excellent organizational and time management skills
Familiar with a variety of the technology concepts, practices, and procedures
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal and written communication skills
Strong work ethic and self-motivation
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Atlanta, GA.
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Position Type Full time
Compensation Details
Target: $87,797.90 USD
Median: $114,334.50 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Atlanta Midtown
Location: Atlanta, Georgia
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr
Technology Services Supervisor
role at
Regions Bank
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services.
Primary Responsibilities
Leads a team of associates providing support in one or more areas within technology services
Plans, directs, supervises, and evaluates workflow to meet operational requirements
Ensures the team operates in compliance with departmental processes, policies, and procedures
Coordinates referrals between various technology departments to facilitate quick resolutions for requests
Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
Monitors issues and keeps senior leadership updated
Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
Requirements
Bachelor's degree in Computer Science or a related field and six (6) years of related experience
High School Diploma or GED and ten (10) years of related experience
Certifications
A+ Certification (Desktop Service Team)
Certified Help Desk Professional (CHDP) (Help Desk Service Team)
Preferences
One (1) year of leadership or supervisory experience
Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)
Skills and Competencies
Ability to enhance the technical expertise of team via coaching and development
Ability to learn additional systems as needed
Ability to manage and lead a team
Excellent analytical skills, detail oriented, and customer service skills
Excellent interpersonal skills and ability to interact with all levels of management and associates
Excellent organizational and time management skills
Familiar with a variety of the technology concepts, practices, and procedures
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal and written communication skills
Strong work ethic and self-motivation
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Atlanta, GA.
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Position Type Full time
Compensation Details
Target: $87,797.90 USD
Median: $114,334.50 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Atlanta Midtown
Location: Atlanta, Georgia
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr