Serenity Health Care
Lead with Purpose. Grow with Impact.
Location:Provo, UT
Want to take your call center leadership experience somewhere itactuallymatters?At Serenity Healthcare, your ability to coach, motivate, anddrive performancedirectlyimpactspeople seeking life-changing mental health care.
Ifyou’veled teams, managed metrics, and handled high-pressure call environments—andyou’reready for a role with more purpose and growth—this is your next step.
No Healthcare Background? No Problem.
Wedon’thire for clinical experience—we hirestrong leaders. If you know how to build engaged teams, improve performance, and keep operations running smoothly,we’llteach you everything you need to succeed in healthcare.
The Role
As a Contact Center Team Lead, you’lllead a team responsible for delivering a calm, supportive, and professional experience for every caller.You’llbe hands-on—coaching, developing talent, managing escalations, and using data to continuously improve results. You’llset the tone for excellence while creating an environment where your team feels supported, accountable, and motivated to perform. What You’ll Do
Lead, coach, and develop a high-performing call center team Create a calm, concierge-level experience for every caller Monitor performance metrics and drive continuous improvement Handle escalated calls with professionalism, empathy, and confidence Provide real-time feedback, coaching, and performance support Maintain service standards while meeting operational goals Foster a positive, results-driven team culture What You Bring
1+ year of supervisory experience in customer service or a call center environment Proven ability to lead teams in a fast-paced, metric-driven setting Strong coaching and performance management skills Experience meeting or exceeding KPIs and service goals Clear, confident communication and decision-making skills Ability to stay calm under pressure and adapt quickly A leadership style that balances accountability with empathy Why You’llLove Working Here
Meaningful leadership role in a fast-growing healthcare organization Competitive pay based on experience Clear opportunities for advancement as Serenitycontinuesto expand 90% employer-paid medical, dental, and vision benefits 401(k) to support your long-term goals 10 PTO days (15 after year one) + 10 paid holidays Referral bonuses—bring great leaders with you Who We Are
Serenity Healthcare is redefining mental wellness through innovative, evidence-based treatments andcutting-edgemedical technology. We help patients find long-term relief when traditional treatmentshaven’tworked—so they can take back their lives. Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successful completion ofa background checkand drug screening.
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As a Contact Center Team Lead, you’lllead a team responsible for delivering a calm, supportive, and professional experience for every caller.You’llbe hands-on—coaching, developing talent, managing escalations, and using data to continuously improve results. You’llset the tone for excellence while creating an environment where your team feels supported, accountable, and motivated to perform. What You’ll Do
Lead, coach, and develop a high-performing call center team Create a calm, concierge-level experience for every caller Monitor performance metrics and drive continuous improvement Handle escalated calls with professionalism, empathy, and confidence Provide real-time feedback, coaching, and performance support Maintain service standards while meeting operational goals Foster a positive, results-driven team culture What You Bring
1+ year of supervisory experience in customer service or a call center environment Proven ability to lead teams in a fast-paced, metric-driven setting Strong coaching and performance management skills Experience meeting or exceeding KPIs and service goals Clear, confident communication and decision-making skills Ability to stay calm under pressure and adapt quickly A leadership style that balances accountability with empathy Why You’llLove Working Here
Meaningful leadership role in a fast-growing healthcare organization Competitive pay based on experience Clear opportunities for advancement as Serenitycontinuesto expand 90% employer-paid medical, dental, and vision benefits 401(k) to support your long-term goals 10 PTO days (15 after year one) + 10 paid holidays Referral bonuses—bring great leaders with you Who We Are
Serenity Healthcare is redefining mental wellness through innovative, evidence-based treatments andcutting-edgemedical technology. We help patients find long-term relief when traditional treatmentshaven’tworked—so they can take back their lives. Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successful completion ofa background checkand drug screening.
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