Serenity Health Care
Lead with Purpose. Grow with Impact.
Location: Sandy Springs, GA
Want to take your call center leadership experience somewhere it actually matters? At Serenity Healthcare, your ability to coach, motivate, and drive performance directly impacts people seeking life-changing mental health care.
Ifyou’ve led teams, managed metrics, and handled high-pressure call environments—andyou’re ready for a role with more purpose and growth—this is your next step.
No Healthcare Background? No Problem.
Wedon’thire for clinical experience—we hire strong leaders. If you know how to build engaged teams, improve performance, and keep operations running smoothly, we’ll teach you everything you need to succeed in healthcare.
The Role As a
Contact Center Team Lead, you’ll lead a team responsible for delivering a calm, supportive, and professional experience for every caller. You’ll be hands‑on—coaching, developing talent, managing escalations, and using data to continuously improve results.
You’ll set the tone for excellence while creating an environment where your team feels supported, accountable, and motivated to perform.
What You’ll Do
Lead, coach, and develop a high‑performing call center team
Create a calm, concierge‑level experience for every caller
Monitor performance metrics and drive continuous improvement
Handle escalated calls with professionalism, empathy, and confidence
Provide real‑time feedback, coaching, and performance support
Maintain service standards while meeting operational goals
Foster a positive, results‑driven team culture
What You Bring
1+ year of supervisory experience
in customer service or a call center environment
Proven ability to lead teams in a fast‑paced, metric‑driven setting
Strong coaching and performance management skillsExperience meeting or exceeding KPIs and service goals
Clear, confident communication and decision‑making skills
Ability to stay calm under pressure and adapt quickly
A leadership style that balances accountability with empathy
Why You’ll Love Working Here
Meaningful leadership role in a fast‑growing healthcare organization
Competitive pay based on experience
Clear opportunities for advancement as Serenity continues to expand
90% employer‑paid medical, dental, and vision benefits
401(k) to support your long‑term goals
10 PTO days (15 after year one) + 10 paid holidays
Referral bonuses—bring great leaders with you
Who We Are Serenity Healthcare is redefining mental wellness through innovative, evidence‑based treatments and cutting‑edge medical technology. We help patients find long‑term relief when traditional treatments haven’t worked—so they can take back their lives.
Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successful completion of a background check and drug screening.
#J-18808-Ljbffr
Want to take your call center leadership experience somewhere it actually matters? At Serenity Healthcare, your ability to coach, motivate, and drive performance directly impacts people seeking life-changing mental health care.
Ifyou’ve led teams, managed metrics, and handled high-pressure call environments—andyou’re ready for a role with more purpose and growth—this is your next step.
No Healthcare Background? No Problem.
Wedon’thire for clinical experience—we hire strong leaders. If you know how to build engaged teams, improve performance, and keep operations running smoothly, we’ll teach you everything you need to succeed in healthcare.
The Role As a
Contact Center Team Lead, you’ll lead a team responsible for delivering a calm, supportive, and professional experience for every caller. You’ll be hands‑on—coaching, developing talent, managing escalations, and using data to continuously improve results.
You’ll set the tone for excellence while creating an environment where your team feels supported, accountable, and motivated to perform.
What You’ll Do
Lead, coach, and develop a high‑performing call center team
Create a calm, concierge‑level experience for every caller
Monitor performance metrics and drive continuous improvement
Handle escalated calls with professionalism, empathy, and confidence
Provide real‑time feedback, coaching, and performance support
Maintain service standards while meeting operational goals
Foster a positive, results‑driven team culture
What You Bring
1+ year of supervisory experience
in customer service or a call center environment
Proven ability to lead teams in a fast‑paced, metric‑driven setting
Strong coaching and performance management skillsExperience meeting or exceeding KPIs and service goals
Clear, confident communication and decision‑making skills
Ability to stay calm under pressure and adapt quickly
A leadership style that balances accountability with empathy
Why You’ll Love Working Here
Meaningful leadership role in a fast‑growing healthcare organization
Competitive pay based on experience
Clear opportunities for advancement as Serenity continues to expand
90% employer‑paid medical, dental, and vision benefits
401(k) to support your long‑term goals
10 PTO days (15 after year one) + 10 paid holidays
Referral bonuses—bring great leaders with you
Who We Are Serenity Healthcare is redefining mental wellness through innovative, evidence‑based treatments and cutting‑edge medical technology. We help patients find long‑term relief when traditional treatments haven’t worked—so they can take back their lives.
Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successful completion of a background check and drug screening.
#J-18808-Ljbffr