Baystate Health
Mental Health Unit Clerk R39197 Unit Clerical Support - Baystate Health
Baystate Health, Greenfield, Massachusetts, us, 01301
Mental Health Unit – Unit Clerk
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Salary Range $16.02 – $18.79 – $22.36
Schedule
Part-time 24-hr position
8a‑8:30p Thursdays and Fridays
Every other holiday rotation
Qualifications
High School diploma or GED
Acute care hospital experience (preferred)
Proficient in Microsoft programs
Summary Reports to the unit manager. Daily activities are dictated by the needs of the patients and staff in the unit. Independently works with the patient care team to ensure all business functions related to patient care and flow through the department are effectively carried out. Coordinates/performs intra/inter‑departmental/facility communication related to patient care and unit functioning.
Job Responsibilities
Functions as a critical primary contact for the unit and facilitates/coordinates the collection/dissemination of vital patient and department information.
Accurately utilizes downtime forms and procedures.
Prepares medical records (copies of the chart, completing all appropriate forms, obtaining signatures, faxing patient demographics, obtaining imaging discs) before patient transfer. Ensures all pages are accurately labeled with correct patient identification.
Arranges, per provider order, transportation for patients being transferred to another facility. Handles air, ground, critical care, or wheelchair transport, ensures all paperwork is completed, signed, faxed, and included in the packet for each mode. Proficient in using SMS, OLOS, MassHealth transportation system, Tele-Tracking, FirstNet, CoreText, SOC system, and Tele‑trauma consults.
Discharges all ED patients from the department in SMS – discharged, admitted, transferred (all require different processes)- correctly. Additionally, gathers necessary forms for an expired patient to accompany the body to the morgue related to medical examiner case vs. non‑medical examiner case. Sends complete discharge records to medical records by shift end. Ensures information is entered into appropriate discharge screens.
Maintains accurate and timely communications within the unit. Answers telephone consistently in a courteous manner with proper identification and directs to the appropriate team member without delay (at least 120 calls per shift).
Answers intercom and relays messages promptly and consistently to team members. Responds to routine inquiries knowledgeably and refers them to the appropriate person.
Sorts, distributes, and files department incoming mail and incoming computer‑generated information.
Inventories, maintains and charges supplies. Initiates requisitions accurately and in a timely fashion. Stores supplies within 24 hours of receipt in designated areas. Records or submits charges and credits for patient supplies as needed. Ensures accurate charging for DME by the team, including ensuring order, DME patient signed form and face sheet for all DME provided by the department to ensure billing.
Is knowledgeable of and initiates emergency procedures, including stroke, STEMI, sepsis. Mobilizes Code team when needed through immediate telephone contact as evidenced by observation and feedback.
Enters transportation orders for all patients traveling to other departments through tele‑tracking. Also uses the tele‑tracking system to obtain items needed in the department (stretchers, wheelchairs, blood, beds), exchange code carts, etc.
Arranges ambulance and other external transportation, including Life Flight for patients transferring to other destinations (>5/day). Includes obtaining auth, providing patient demographics, medical necessity, provider and nursing signatures as required by the transportation provider.
Communicates with lab, radiology, respiratory therapy, ultrasound, and other departments concerning all patient orders as needed. Obtains necessary forms and instructions for different modalities and communicates scheduling information to the ED team. Ensures all allied departments have essential information to provide services to the ED patients. Pages physical therapy and case management individually for consults ordered in the ED, ensuring PT eval performed before CM consult.
Establishes and maintains collaborative relationships with members of the health care team. Assists team members with patient care activities. Provides feedback to coworkers to promote effective team relationships. Communicates an attitude of positive customer‑focused interactions at all times.
Orders office supplies for department as needed.
Enters work orders for tracking board, equipment, and facility issues.
Knowledge of available facility resources related to the time of day/week can connect to the appropriate people/department without delay.
Precepts/Mentors new staff members.
Accesses MUSE system throughout shift to ensure over reader entered, order attached, and all EKG's done in ED are sent to reader for CIS upload. Obtain order if not present.
Responsible for overseeing signing out and in Vocera badges and BH pod keys each shift.
Minimally Required Experience Three years of an acute hospital setting.
Preferred Work Experience
Behavioral Health experience.
Secretarial experience with computer knowledge required with a minimum of one‑year of medical secretary or unit clerk experience preferred.
Skills and Competencies The Community ED Clerical Coordinator is critical to the department’s success and must maintain a calm, reassuring, professional attitude. Must be able to multitask and be proficient in completing all tasks promptly.
Education GED or HiSET (Required)
Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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Salary Range $16.02 – $18.79 – $22.36
Schedule
Part-time 24-hr position
8a‑8:30p Thursdays and Fridays
Every other holiday rotation
Qualifications
High School diploma or GED
Acute care hospital experience (preferred)
Proficient in Microsoft programs
Summary Reports to the unit manager. Daily activities are dictated by the needs of the patients and staff in the unit. Independently works with the patient care team to ensure all business functions related to patient care and flow through the department are effectively carried out. Coordinates/performs intra/inter‑departmental/facility communication related to patient care and unit functioning.
Job Responsibilities
Functions as a critical primary contact for the unit and facilitates/coordinates the collection/dissemination of vital patient and department information.
Accurately utilizes downtime forms and procedures.
Prepares medical records (copies of the chart, completing all appropriate forms, obtaining signatures, faxing patient demographics, obtaining imaging discs) before patient transfer. Ensures all pages are accurately labeled with correct patient identification.
Arranges, per provider order, transportation for patients being transferred to another facility. Handles air, ground, critical care, or wheelchair transport, ensures all paperwork is completed, signed, faxed, and included in the packet for each mode. Proficient in using SMS, OLOS, MassHealth transportation system, Tele-Tracking, FirstNet, CoreText, SOC system, and Tele‑trauma consults.
Discharges all ED patients from the department in SMS – discharged, admitted, transferred (all require different processes)- correctly. Additionally, gathers necessary forms for an expired patient to accompany the body to the morgue related to medical examiner case vs. non‑medical examiner case. Sends complete discharge records to medical records by shift end. Ensures information is entered into appropriate discharge screens.
Maintains accurate and timely communications within the unit. Answers telephone consistently in a courteous manner with proper identification and directs to the appropriate team member without delay (at least 120 calls per shift).
Answers intercom and relays messages promptly and consistently to team members. Responds to routine inquiries knowledgeably and refers them to the appropriate person.
Sorts, distributes, and files department incoming mail and incoming computer‑generated information.
Inventories, maintains and charges supplies. Initiates requisitions accurately and in a timely fashion. Stores supplies within 24 hours of receipt in designated areas. Records or submits charges and credits for patient supplies as needed. Ensures accurate charging for DME by the team, including ensuring order, DME patient signed form and face sheet for all DME provided by the department to ensure billing.
Is knowledgeable of and initiates emergency procedures, including stroke, STEMI, sepsis. Mobilizes Code team when needed through immediate telephone contact as evidenced by observation and feedback.
Enters transportation orders for all patients traveling to other departments through tele‑tracking. Also uses the tele‑tracking system to obtain items needed in the department (stretchers, wheelchairs, blood, beds), exchange code carts, etc.
Arranges ambulance and other external transportation, including Life Flight for patients transferring to other destinations (>5/day). Includes obtaining auth, providing patient demographics, medical necessity, provider and nursing signatures as required by the transportation provider.
Communicates with lab, radiology, respiratory therapy, ultrasound, and other departments concerning all patient orders as needed. Obtains necessary forms and instructions for different modalities and communicates scheduling information to the ED team. Ensures all allied departments have essential information to provide services to the ED patients. Pages physical therapy and case management individually for consults ordered in the ED, ensuring PT eval performed before CM consult.
Establishes and maintains collaborative relationships with members of the health care team. Assists team members with patient care activities. Provides feedback to coworkers to promote effective team relationships. Communicates an attitude of positive customer‑focused interactions at all times.
Orders office supplies for department as needed.
Enters work orders for tracking board, equipment, and facility issues.
Knowledge of available facility resources related to the time of day/week can connect to the appropriate people/department without delay.
Precepts/Mentors new staff members.
Accesses MUSE system throughout shift to ensure over reader entered, order attached, and all EKG's done in ED are sent to reader for CIS upload. Obtain order if not present.
Responsible for overseeing signing out and in Vocera badges and BH pod keys each shift.
Minimally Required Experience Three years of an acute hospital setting.
Preferred Work Experience
Behavioral Health experience.
Secretarial experience with computer knowledge required with a minimum of one‑year of medical secretary or unit clerk experience preferred.
Skills and Competencies The Community ED Clerical Coordinator is critical to the department’s success and must maintain a calm, reassuring, professional attitude. Must be able to multitask and be proficient in completing all tasks promptly.
Education GED or HiSET (Required)
Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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