Sarasota Arthritis Center
About Sarasota Arthritis Center
We are a people-focused organization that values compassion, accountability and integrity. We are dedicated to the patients we provide care for as well as the employees who make our practice so successful.
Key Responsibilities: Location Operations & Leadership
Assume full operational ownership of the assigned practice location, managing daily workflows, staffing coordination, and office-level decision-making.
Operate the location independently while aligning with organizational policies, procedures, and strategic goals.
Maintain awareness of location-level financial performance, including basic P&L oversight, expenses, and operational efficiency metrics.
Serve as the primary escalation point for operational issues at the assigned site.
Ensure staff adherence to organizational policies, procedures, and SOPs at the assigned location.
Direct Staff Supervision & Management
Directly supervise any Patient Care Coordinators (PCCs), the New Patient Coordinator, and Medical Records staff assigned to the location.
Serve as the primary people manager for these roles, including day-to-day oversight, scheduling, performance management, and workflow direction.
Conduct regular performance feedback, coaching, and evaluations for direct reports.
Address performance concerns and behavioral issues through progressive discipline in collaboration with Human Resources, up to and including corrective action.
Approve employee schedules, timecards, and payroll submissions for direct reports in accordance with organizational payroll timelines and policies.
Review, approve, and manage PTO requests and time‑off coverage for direct reports to ensure appropriate staffing levels.
Support hiring, onboarding, and training of PCCs, New Patient Coordinator, and Medical Records staff in partnership with HR and department leadership.
Ensure direct reports complete required trainings, certifications, and compliance requirements.
Monitor workload distribution and productivity of direct reports and adjust staffing or workflows as needed.
Serve as the escalation point for staff issues, patient concerns, and operational challenges related to front‑office and medical records functions at the location.
Staff Oversight & Performance Support
Monitor staff attendance, punctuality, and workflow performance at the assigned location and escalate to department managers and HR as appropriate.
Provide real‑time coaching and feedback to staff to support performance, efficiency, and professionalism.
Escalate performance concerns, behavioral issues, or ongoing challenges to department managers and HR as appropriate.
Support onboarding for all new hires assigned to the location, ensuring they have the tools, access, workspace, and supplies needed for a successful start.
Scheduling & Provider Support
Maintain comprehensive knowledge of provider schedules for physicians and APPs assigned to the location.
Proactively review and assess provider schedules 3–4 weeks in advance to ensure optimal utilization and coverage.
Coordinate closely with Medical Assistants (MAs), Patient Care Coordinators (PCCs), and the Schedule Optimizer to ensure efficient scheduling and appropriate staffing.
Identify scheduling gaps or inefficiencies and collaborate with centralized teams to implement solutions.
Patient Flow, Experience & Quality
Monitor patient flow and clinic throughput; identify and address operational bottlenecks impacting wait times or provider efficiency.
Ensure front‑end revenue processes are followed, including copay collection, insurance verification, and timely charge capture.
Handle patient concerns or grievances promptly and ensure appropriate follow‑up and resolution.
Monitor patient experience indicators and collaborate with leadership to improve satisfaction and outcomes.
Revenue Cycle & Financial Coordination
Partner with Revenue Cycle leadership to address location‑specific trends, challenges, or opportunities.
Review and report on key operational metrics for the location, including staffing levels, scheduling efficiency, patient experience, and expenses.
Ensure adherence to organizational financial protocols and purchasing procedures.
Facility, Inventory & Vendor Management
Oversee facility operations for the assigned location, including maintenance, cleanliness, safety, and compliance.
Serve as the location lead for emergency preparedness, incident response, and safety reporting.
Maintain knowledge of and relationships with location‑specific vendors (e.g., maintenance, cleaning, utilities).
Monitor supply usage and ordering patterns to support cost control and budget adherence at the location level.
Order office, clinical, and operational supplies for all departments within the building.
Manage incoming and outgoing mail for the assigned location.
Administrative & Technology Support
Handle location‑level billing administration and accounts payable processes in coordination with centralized finance.
Submit IT tickets on behalf of staff at the location and coordinate with the IT team to ensure timely resolution.
Assist staff with basic technology troubleshooting and system navigation as appropriate.
Culture, Engagement & Office Experience
Foster a positive, professional, and welcoming culture within the assigned location.
Coordinate and support office culture initiatives, including holiday celebrations, birthday acknowledgements, and staff engagement activities.
Manage and coordinate pharmaceutical lunches and vendor visits in alignment with organizational guidelines.
Compliance & Training
Ensure compliance with OSHA, HIPAA, and other regulatory requirements at the assigned location.
Ensure required annual trainings are completed and documented.
Uphold health department requirements and safety standards at the assigned site.
Other duties as assigned. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
Qualifications
High school diploma required; additional certifications preferred.
Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
Minimum of 3 years of experience in a healthcare environment; prior supervisory or management experience strongly preferred.
Strong leadership, communication, and interpersonal skills.
Excellent organizational, time‑management, and problem‑solving abilities.
Ability to operate independently while maintaining alignment with organizational standards.
Knowledge of healthcare operations, regulations, and compliance requirements.
Proficiency in Microsoft Office Suite and healthcare management systems; experience with EHR platforms preferred.
Demonstrated ability to manage multiple priorities in a fast‑paced clinical environment.
Strong commitment to patient care, staff engagement, and service excellence.
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Key Responsibilities: Location Operations & Leadership
Assume full operational ownership of the assigned practice location, managing daily workflows, staffing coordination, and office-level decision-making.
Operate the location independently while aligning with organizational policies, procedures, and strategic goals.
Maintain awareness of location-level financial performance, including basic P&L oversight, expenses, and operational efficiency metrics.
Serve as the primary escalation point for operational issues at the assigned site.
Ensure staff adherence to organizational policies, procedures, and SOPs at the assigned location.
Direct Staff Supervision & Management
Directly supervise any Patient Care Coordinators (PCCs), the New Patient Coordinator, and Medical Records staff assigned to the location.
Serve as the primary people manager for these roles, including day-to-day oversight, scheduling, performance management, and workflow direction.
Conduct regular performance feedback, coaching, and evaluations for direct reports.
Address performance concerns and behavioral issues through progressive discipline in collaboration with Human Resources, up to and including corrective action.
Approve employee schedules, timecards, and payroll submissions for direct reports in accordance with organizational payroll timelines and policies.
Review, approve, and manage PTO requests and time‑off coverage for direct reports to ensure appropriate staffing levels.
Support hiring, onboarding, and training of PCCs, New Patient Coordinator, and Medical Records staff in partnership with HR and department leadership.
Ensure direct reports complete required trainings, certifications, and compliance requirements.
Monitor workload distribution and productivity of direct reports and adjust staffing or workflows as needed.
Serve as the escalation point for staff issues, patient concerns, and operational challenges related to front‑office and medical records functions at the location.
Staff Oversight & Performance Support
Monitor staff attendance, punctuality, and workflow performance at the assigned location and escalate to department managers and HR as appropriate.
Provide real‑time coaching and feedback to staff to support performance, efficiency, and professionalism.
Escalate performance concerns, behavioral issues, or ongoing challenges to department managers and HR as appropriate.
Support onboarding for all new hires assigned to the location, ensuring they have the tools, access, workspace, and supplies needed for a successful start.
Scheduling & Provider Support
Maintain comprehensive knowledge of provider schedules for physicians and APPs assigned to the location.
Proactively review and assess provider schedules 3–4 weeks in advance to ensure optimal utilization and coverage.
Coordinate closely with Medical Assistants (MAs), Patient Care Coordinators (PCCs), and the Schedule Optimizer to ensure efficient scheduling and appropriate staffing.
Identify scheduling gaps or inefficiencies and collaborate with centralized teams to implement solutions.
Patient Flow, Experience & Quality
Monitor patient flow and clinic throughput; identify and address operational bottlenecks impacting wait times or provider efficiency.
Ensure front‑end revenue processes are followed, including copay collection, insurance verification, and timely charge capture.
Handle patient concerns or grievances promptly and ensure appropriate follow‑up and resolution.
Monitor patient experience indicators and collaborate with leadership to improve satisfaction and outcomes.
Revenue Cycle & Financial Coordination
Partner with Revenue Cycle leadership to address location‑specific trends, challenges, or opportunities.
Review and report on key operational metrics for the location, including staffing levels, scheduling efficiency, patient experience, and expenses.
Ensure adherence to organizational financial protocols and purchasing procedures.
Facility, Inventory & Vendor Management
Oversee facility operations for the assigned location, including maintenance, cleanliness, safety, and compliance.
Serve as the location lead for emergency preparedness, incident response, and safety reporting.
Maintain knowledge of and relationships with location‑specific vendors (e.g., maintenance, cleaning, utilities).
Monitor supply usage and ordering patterns to support cost control and budget adherence at the location level.
Order office, clinical, and operational supplies for all departments within the building.
Manage incoming and outgoing mail for the assigned location.
Administrative & Technology Support
Handle location‑level billing administration and accounts payable processes in coordination with centralized finance.
Submit IT tickets on behalf of staff at the location and coordinate with the IT team to ensure timely resolution.
Assist staff with basic technology troubleshooting and system navigation as appropriate.
Culture, Engagement & Office Experience
Foster a positive, professional, and welcoming culture within the assigned location.
Coordinate and support office culture initiatives, including holiday celebrations, birthday acknowledgements, and staff engagement activities.
Manage and coordinate pharmaceutical lunches and vendor visits in alignment with organizational guidelines.
Compliance & Training
Ensure compliance with OSHA, HIPAA, and other regulatory requirements at the assigned location.
Ensure required annual trainings are completed and documented.
Uphold health department requirements and safety standards at the assigned site.
Other duties as assigned. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
Qualifications
High school diploma required; additional certifications preferred.
Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
Minimum of 3 years of experience in a healthcare environment; prior supervisory or management experience strongly preferred.
Strong leadership, communication, and interpersonal skills.
Excellent organizational, time‑management, and problem‑solving abilities.
Ability to operate independently while maintaining alignment with organizational standards.
Knowledge of healthcare operations, regulations, and compliance requirements.
Proficiency in Microsoft Office Suite and healthcare management systems; experience with EHR platforms preferred.
Demonstrated ability to manage multiple priorities in a fast‑paced clinical environment.
Strong commitment to patient care, staff engagement, and service excellence.
#J-18808-Ljbffr