Vaco Recruiter Services
Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager
to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the company's promise of reliability.
Only candidates who live in the metropolitan Atlanta area will be considered since in-office work is required.
RESPONSIBILITIES
Drive efficiency and effectiveness with in-house call center agents
Lead transformation of team into a high-performing, sales driven team
Provideoversight in all aspects of customer service, building a culture of excellence
Adjust staffing to meet seasonal demands
Ensurecallcenter meets targeted KPIs
Implement sales training programs for CSR team
Develop team members
REQUIREMENTS
Bachelor's degree is REQUIRED
12+ years call center experience with 5+ years in a supervisory position is REQUIRED
Must possess strong analytical and motivational skills
Excellent customer service skills required
Strong verbal and written communication
Great attitude and solid leadership skills
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
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to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the company's promise of reliability.
Only candidates who live in the metropolitan Atlanta area will be considered since in-office work is required.
RESPONSIBILITIES
Drive efficiency and effectiveness with in-house call center agents
Lead transformation of team into a high-performing, sales driven team
Provideoversight in all aspects of customer service, building a culture of excellence
Adjust staffing to meet seasonal demands
Ensurecallcenter meets targeted KPIs
Implement sales training programs for CSR team
Develop team members
REQUIREMENTS
Bachelor's degree is REQUIRED
12+ years call center experience with 5+ years in a supervisory position is REQUIRED
Must possess strong analytical and motivational skills
Excellent customer service skills required
Strong verbal and written communication
Great attitude and solid leadership skills
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
#J-18808-Ljbffr