Senior Facilities Manager

**What this job involves -** The Senior Facilities Manager is a pivotal leadership position responsible for overseeing all aspects of building operations at our client's Poughkeepsie campus. This role is dedicated to enhancing building occupant experience and ensuring exceptional client GRE customer satisfaction. The role encompasses traditional Integrated Facility Management (IFM) services while also spearheading an innovative, integrated service offering. This approach aims to create memorable experiences within our client's spaces, serving as a key differentiator in how the client's organization is perceived and valued. This client-facing position demands superior customer service skills, exceptional communication abilities, and a commitment to continuous personal and professional growth. The successful candidate will be at the epicenter of action, driving excellence in both operational management and customer experience.* Proactively develop and manage client relationships, consistently exceeding service level expectations* Anticipate and address client needs, transforming challenges into opportunities for improvement* Collaborate closely with Account Leadership and the Client to align building operations and experience services with overarching goals and objectives* Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information* Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner* Establish and maintain robust management guidelines in accordance with client service level agreements and operating requirements* Engage in continuous improvement and innovation, leveraging business intelligence and best practices to enhance service delivery efficiencies* Responsible for overall team management, staff development and planning. Execute staff succession and growth plans* Set clear goals and expectations using the performance review process, holding the team accountable for successful outcomes* Utilize strong interpersonal and communication skills to lead, influence, and inspire team members* Foster a culture of mutual trust, respect, and cooperation among team members* Lead by example, demonstrating integrity, sound decision-making, and a commitment to excellence* Review and prepare project proposals, participating in project execution as needed* Manage vendors in accordance with agreed policies, procedures, and contract scopes* Ensure vendor compliance with contracts and insurance requirements* Coordinate internally with various teams to support site operations and long-term projects* Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in service environments* Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices* Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals* Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards* Exceptional relationship management skills at all levels within both JLL and client organizations* Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential* Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure* Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach* Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions* Demonstrated ability to handle high-pressure situations and manage crises effectively* Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders* Proficiency in relevant computer applications and digital tools* For internal candidates: Consistently high-performance evaluations in leadership roles over the past three yearsAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr