Principal Associate, Process Manager

As a Principal Associate, Process Manager, you will be a key leader in creating and enhancing processes that deliver excellence to both internal and external customers. We are seeking a dedicated, disciplined professional who excels in a team environment and demonstrates the ability to take full ownership of their process domain. You will balance high-quality execution with the ability to navigate ambiguity and white space problem-solving.****General Responsibilities:***** Demonstrate mastery of all Business As Usual (BAU) process management skills with a high degree of independence and attention to detail.* Lead targeted process improvement initiatives and collaborate on large-scale efforts that drive quantifiable business impacts.* Stand up new processes and governance frameworks, ensuring all procedures and flows are formally documented.* Apply deep critical thinking to identify gaps and implement controls that reduce risk and ensure compliance with regulatory requirements.* Create structure around undefined problems using established frameworks and "out of the box" thinking.* Lean into data to generate insights, inform hypotheses, and provide transparency for senior leadership.* Synthesize complex information to drive solutions for integrated issues, ensuring that permanent corrective actions are implemented.* Serve as a subject matter expert (SME), partnering across job families to clarify needs and influence outcomes that meet true stakeholder requirements.* Deliver high-quality, concise written and verbal communications, including presentations and "great storytelling" via decks to executive-level audiences.* Build and leverage strong relationships with partners in Legal, Compliance, and other internal divisions.* Act as a mentor and role model, helping to develop the next generation of talent by providing feedback and implementing engaging development plans.* Enable team members and drive results through others, regardless of formal people leadership status, by sharing expertise and driving clarity.****Basic Qualifications:***** High School Diploma, GED or equivalent certification* At least 2 years of experience in Microsoft Office or G Suite* At least 2 years of process, project or risk management experience****Preferred Qualifications:***** Bachelor’s Degree or military experience* Lean, Agile, Six Sigma, Business Process Management, or Project Management certification* 1+ year of experience in compliance or risk management* 2+ years of auto finance experienceAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr