Confidential
This role supports day-to-day service operations by coordinating technicians, managing work orders, and serving as a primary point of contact for customers. The Service Coordinator plays a key role in keeping service work organized, scheduled, and moving forward without disruption.
Role Overview The Service Coordinator handles incoming service requests, schedules technicians, creates and tracks work orders, and supports service supervisors with administrative and customer-facing tasks. This position requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced service environment.
Responsibilities
Answer incoming customer calls and manage service requests, scheduling, rescheduling, and status updates
Create, dispatch, and track service and maintenance work orders
Enter and maintain customer site information, work orders, purchase orders, and maintenance records
Coordinate technician check-in and check-out and report missing or late arrivals
Support weekly planning meetings, service paperwork reconciliation, and timesheet entry
Procure parts and materials required for service work
Assist with service quotes and subcontractor coordination, including pricing follow-up and invoice processing
Schedule and manage preventive maintenance visits and contract customers
Maintain customer documentation and service records to support ongoing service delivery
Track technician badging, site access, and required customer-specific training
Follow up with customers after service completion and support customer satisfaction efforts
Provide general administrative support as needed to support service operations
Qualifications
Strong phone presence and customer service skills
Ability to stay organized and work under pressure with competing priorities
Working knowledge of Microsoft Outlook, Excel, and Word
Basic understanding of service billing, purchase orders, work orders, and invoicing
Ability to adapt quickly to schedule changes and shifting priorities
Preferred Experience
1–3 years in service coordination, dispatch, call center, or administrative support
Experience supporting service teams in construction, trades, or technical environment.
College degree, trade school, or equivalent relevant experience
Compensation and Benefits
Hourly pay range: $23–$35 per hour
Paid time off and company holidays
Medical, dental, and vision coverage
401(k) with company match
Life and disability insurance
Tuition reimbursement and wellness programs
Paid parental leave
Cell phone and vehicle reimbursement where applicable
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Role Overview The Service Coordinator handles incoming service requests, schedules technicians, creates and tracks work orders, and supports service supervisors with administrative and customer-facing tasks. This position requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced service environment.
Responsibilities
Answer incoming customer calls and manage service requests, scheduling, rescheduling, and status updates
Create, dispatch, and track service and maintenance work orders
Enter and maintain customer site information, work orders, purchase orders, and maintenance records
Coordinate technician check-in and check-out and report missing or late arrivals
Support weekly planning meetings, service paperwork reconciliation, and timesheet entry
Procure parts and materials required for service work
Assist with service quotes and subcontractor coordination, including pricing follow-up and invoice processing
Schedule and manage preventive maintenance visits and contract customers
Maintain customer documentation and service records to support ongoing service delivery
Track technician badging, site access, and required customer-specific training
Follow up with customers after service completion and support customer satisfaction efforts
Provide general administrative support as needed to support service operations
Qualifications
Strong phone presence and customer service skills
Ability to stay organized and work under pressure with competing priorities
Working knowledge of Microsoft Outlook, Excel, and Word
Basic understanding of service billing, purchase orders, work orders, and invoicing
Ability to adapt quickly to schedule changes and shifting priorities
Preferred Experience
1–3 years in service coordination, dispatch, call center, or administrative support
Experience supporting service teams in construction, trades, or technical environment.
College degree, trade school, or equivalent relevant experience
Compensation and Benefits
Hourly pay range: $23–$35 per hour
Paid time off and company holidays
Medical, dental, and vision coverage
401(k) with company match
Life and disability insurance
Tuition reimbursement and wellness programs
Paid parental leave
Cell phone and vehicle reimbursement where applicable
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