Confidential
Overview
This role supports day-to-day service operations by coordinating technicians, managing work orders, and serving as a primary point of contact for customers. The Service Coordinator plays a key role in keeping service work organized, scheduled, and moving forward without disruption. The Service Coordinator handles incoming service requests, schedules technicians, creates and tracks work orders, and supports service supervisors with administrative and customer-facing tasks. This position requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced service environment. Responsibilities
Answer incoming customer calls and manage service requests, scheduling, rescheduling, and status updates Create, dispatch, and track service and maintenance work orders Enter and maintain customer site information, work orders, purchase orders, and maintenance records Coordinate technician check-in and check-out and report missing or late arrivals Support weekly planning meetings, service paperwork reconciliation, and timesheet entry Procure parts and materials required for service work Assist with service quotes and subcontractor coordination, including pricing follow-up and invoice processing Schedule and manage preventive maintenance visits and contract customers Maintain customer documentation and service records to support ongoing service delivery Track technician badging, site access, and required customer-specific training Follow up with customers after service completion and support customer satisfaction efforts Provide general administrative support as needed to support service operations Qualifications
Strong phone presence and customer service skills Ability to stay organized and work under pressure with competing priorities Working knowledge of Microsoft Outlook, Excel, and Word Basic understanding of service billing, purchase orders, work orders, and invoicing Ability to adapt quickly to schedule changes and shifting priorities Preferred Experience
1–3 years in service coordination, dispatch, call center, or administrative support Experience supporting service teams in construction, trades, or technical environment. College degree, trade school, or equivalent relevant experience Compensation and Benefits
Hourly pay range: $23–$35 per hour Paid time off and company holidays Medical, dental, and vision coverage 401(k) with company match Life and disability insurance Tuition reimbursement and wellness programs Paid parental leave Cell phone and vehicle reimbursement where applicable Join us to be a part of a team that excels in delivering top-tier security solutions, contributing to our reputation as the industry's leading service-based systems integrator. Apply now for a fulfilling career path in security integration service coordination.
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This role supports day-to-day service operations by coordinating technicians, managing work orders, and serving as a primary point of contact for customers. The Service Coordinator plays a key role in keeping service work organized, scheduled, and moving forward without disruption. The Service Coordinator handles incoming service requests, schedules technicians, creates and tracks work orders, and supports service supervisors with administrative and customer-facing tasks. This position requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced service environment. Responsibilities
Answer incoming customer calls and manage service requests, scheduling, rescheduling, and status updates Create, dispatch, and track service and maintenance work orders Enter and maintain customer site information, work orders, purchase orders, and maintenance records Coordinate technician check-in and check-out and report missing or late arrivals Support weekly planning meetings, service paperwork reconciliation, and timesheet entry Procure parts and materials required for service work Assist with service quotes and subcontractor coordination, including pricing follow-up and invoice processing Schedule and manage preventive maintenance visits and contract customers Maintain customer documentation and service records to support ongoing service delivery Track technician badging, site access, and required customer-specific training Follow up with customers after service completion and support customer satisfaction efforts Provide general administrative support as needed to support service operations Qualifications
Strong phone presence and customer service skills Ability to stay organized and work under pressure with competing priorities Working knowledge of Microsoft Outlook, Excel, and Word Basic understanding of service billing, purchase orders, work orders, and invoicing Ability to adapt quickly to schedule changes and shifting priorities Preferred Experience
1–3 years in service coordination, dispatch, call center, or administrative support Experience supporting service teams in construction, trades, or technical environment. College degree, trade school, or equivalent relevant experience Compensation and Benefits
Hourly pay range: $23–$35 per hour Paid time off and company holidays Medical, dental, and vision coverage 401(k) with company match Life and disability insurance Tuition reimbursement and wellness programs Paid parental leave Cell phone and vehicle reimbursement where applicable Join us to be a part of a team that excels in delivering top-tier security solutions, contributing to our reputation as the industry's leading service-based systems integrator. Apply now for a fulfilling career path in security integration service coordination.
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