Hudson Manpower
Job Summary
We are seeking an experienced
ServiceNow Business Analyst
to act as a bridge between business stakeholders and technical teams. This role focuses on gathering requirements, process optimization, and supporting ServiceNow implementations aligned with business objectives and ITIL best practices. Location:
Chandler, AZ Employment Type:
Contract Duration:
6+ Months Eligibility:
Only local Arizona candidates may apply Key Responsibilities
Gather, analyze, and document business requirements for ServiceNow modules including ITSM, ITOM, CSM, and CMDB Translate business needs into clear functional and technical requirements Process Mapping & Solution Design
Analyze current business processes and recommend ServiceNow-based improvements Collaborate with developers and architects to design effective solutions Documentation & User Stories
Create user stories, use cases, workflows, and process documentation Support configuration of forms, workflows, reports, and dashboards Testing & Deployment Support
Coordinate and support User Acceptance Testing (UAT) Ensure solutions meet business expectations prior to deployment Stakeholder & Change Management
Communicate project status, risks, and timelines with stakeholders Support change management for upgrades and enhancements Training & Continuous Improvement
Provide end-user training and post-implementation support Identify opportunities to optimize ServiceNow processes and features Required Qualifications
Experience 5+ years as a
ServiceNow Business Analyst 3+ years focused on
ServiceNow implementations and automation ServiceNow & ITIL Knowledge Strong understanding of ITSM, ITOM, CSM, and CMDB Solid knowledge of ITIL frameworks and process mapping Business Analysis Skills Expertise in requirement gathering, process modeling, and documentation Strong communication, facilitation, and stakeholder management skills Certifications (Required)
ServiceNow Certified System Administrator (CSA) Preferred Qualifications
Experience in Agile/Scrum environments Knowledge of ServiceNow integrations (REST/SOAP) Familiarity with CSM, Flow Designer, Virtual Agent, and Performance Analytics Exposure to data migration and cloud platforms (AWS, Azure)
#J-18808-Ljbffr
We are seeking an experienced
ServiceNow Business Analyst
to act as a bridge between business stakeholders and technical teams. This role focuses on gathering requirements, process optimization, and supporting ServiceNow implementations aligned with business objectives and ITIL best practices. Location:
Chandler, AZ Employment Type:
Contract Duration:
6+ Months Eligibility:
Only local Arizona candidates may apply Key Responsibilities
Gather, analyze, and document business requirements for ServiceNow modules including ITSM, ITOM, CSM, and CMDB Translate business needs into clear functional and technical requirements Process Mapping & Solution Design
Analyze current business processes and recommend ServiceNow-based improvements Collaborate with developers and architects to design effective solutions Documentation & User Stories
Create user stories, use cases, workflows, and process documentation Support configuration of forms, workflows, reports, and dashboards Testing & Deployment Support
Coordinate and support User Acceptance Testing (UAT) Ensure solutions meet business expectations prior to deployment Stakeholder & Change Management
Communicate project status, risks, and timelines with stakeholders Support change management for upgrades and enhancements Training & Continuous Improvement
Provide end-user training and post-implementation support Identify opportunities to optimize ServiceNow processes and features Required Qualifications
Experience 5+ years as a
ServiceNow Business Analyst 3+ years focused on
ServiceNow implementations and automation ServiceNow & ITIL Knowledge Strong understanding of ITSM, ITOM, CSM, and CMDB Solid knowledge of ITIL frameworks and process mapping Business Analysis Skills Expertise in requirement gathering, process modeling, and documentation Strong communication, facilitation, and stakeholder management skills Certifications (Required)
ServiceNow Certified System Administrator (CSA) Preferred Qualifications
Experience in Agile/Scrum environments Knowledge of ServiceNow integrations (REST/SOAP) Familiarity with CSM, Flow Designer, Virtual Agent, and Performance Analytics Exposure to data migration and cloud platforms (AWS, Azure)
#J-18808-Ljbffr