South Shore Health System
Job Description
Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information.
Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider.
Schedule patient appointments in Cadence per established provider/department‑specific scheduling rules.
Maintain the wait, reminder and re‑schedule lists if applicable
Maintain a current referral report, ensuring timely scheduling of necessary appointments
Maintain work area in a neat and orderly manner
Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on Epic Inbasket requests in a timely manner
Coordinate all aspects of the IBA process, including, but not limited to:
Collecting applicable co‑pays as directed by IBA
Scheduling any follow up appointments in the IBA system
Serve as a liaison between SSMC and IBA to provide timely patient care
Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept
Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures. Abide by and promote all SSMC Service Standards.
#J-18808-Ljbffr
Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider.
Schedule patient appointments in Cadence per established provider/department‑specific scheduling rules.
Maintain the wait, reminder and re‑schedule lists if applicable
Maintain a current referral report, ensuring timely scheduling of necessary appointments
Maintain work area in a neat and orderly manner
Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on Epic Inbasket requests in a timely manner
Coordinate all aspects of the IBA process, including, but not limited to:
Collecting applicable co‑pays as directed by IBA
Scheduling any follow up appointments in the IBA system
Serve as a liaison between SSMC and IBA to provide timely patient care
Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept
Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures. Abide by and promote all SSMC Service Standards.
#J-18808-Ljbffr