South Shore Health System
AAC I - Central Scheduling, SSMC
South Shore Health System, Norwell, Massachusetts, us, 02061
**If you are an existing employee of South Shore Health then please apply through the internal career site.****Requisition Number:**R-21621**Facility:**LOC0027 - 141 Longwater Norwell141 Longwater DriveNorwell, MA 02061**Department Name:**SMC Central Scheduling**Status:**Full time**Budgeted Hours:**40**Shift:**Day (United States of America)Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.**Compensation Pay Range:**$18.18 - $24.47**ESSENTIAL FUNCTIONS**1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.2. Maintains consistent compliance with quality standards3. Work collaboratively with administrative and clinical staff of assigned department(s)4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)5. Register new patients; verify personal and insurance information; update as required6.
Assist with rescheduling patient appointments at the direction of the department Manager8.
May be required to learn and perform all operator functions to provide support as needed or assigned9.
Assists with the training of new employees upon request10. Maintain effective level of productivity at all times11. Willingly accept special assignments12. Maintain work area in a neat and orderly manner13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures**JOB REQUIREMENTS****Minimum Education**High school diploma or equivalent-RequiredTwo (2) years of college preferred**Minimum Work Experience**1 Year medical office experience RequiredEpic Experience preferred**Required additional Knowledge and Abilities**Excellent verbal and written communication skillsExcellent computer skills with knowledge of various software applicationsKnowledge of various insurance requirementsExcellent interpersonal skillsAbility to meet demanding deadlines and balance multiple tasksDetail oriented with excellent organizational and prioritization skillsMust demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as requiredMonday - Friday 8:30a - 5:00p**Responsibilities if Required:****Education if Required:****License/Registration/Certification Requirements:** #J-18808-Ljbffr
Assist with rescheduling patient appointments at the direction of the department Manager8.
May be required to learn and perform all operator functions to provide support as needed or assigned9.
Assists with the training of new employees upon request10. Maintain effective level of productivity at all times11. Willingly accept special assignments12. Maintain work area in a neat and orderly manner13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures**JOB REQUIREMENTS****Minimum Education**High school diploma or equivalent-RequiredTwo (2) years of college preferred**Minimum Work Experience**1 Year medical office experience RequiredEpic Experience preferred**Required additional Knowledge and Abilities**Excellent verbal and written communication skillsExcellent computer skills with knowledge of various software applicationsKnowledge of various insurance requirementsExcellent interpersonal skillsAbility to meet demanding deadlines and balance multiple tasksDetail oriented with excellent organizational and prioritization skillsMust demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as requiredMonday - Friday 8:30a - 5:00p**Responsibilities if Required:****Education if Required:****License/Registration/Certification Requirements:** #J-18808-Ljbffr