City of Colorado Springs
HR Technician I/II - Employee Services Section
City of Colorado Springs, Colorado Springs, Colorado, United States, 80509
HR Technician I/II
About the Job:
Join the Human Resources team at the Colorado Springs Police Department and find meaningful work in public service. This entry-level position provides an opportunity to grow your HR career by doing impactful work in a fast-paced environment. We offer flexible and hybrid work schedules after an initial training period. We’re looking for a detail-oriented, customer-focused HR Technician to provide day-to-day support in payroll operations and Tier I HR services. This role is the first point of contact for employee inquiries and leverages our HR ticketing system to ensure timely, accurate, and professional support. You’ll help support accurate timekeeping and payroll cycles, and contribute to a positive employee experience. Work Schedule
This position is scheduled Monday through Friday during typical business hours, with flexibility after the initial training period. Must be able to work occasional weekend days, occasional holidays, and overtime as necessary to support the payroll cycle. Job Posting Statement
This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved. Please explore the possibilities a career with the City of Colorado Springs can offer! As an HR Technician I, you will
Assist with end-to-end payroll preparation: query and verify time sheets, leave requests, overtime/shift differentials, and supplemental pay. Identify and resolve routine payroll discrepancies; escalate complex issues as appropriate; liaison with City Payroll regarding employee time and payroll inquiries/reconciliation. Serve as the initial point of contact for employee inquiries related to benefits, pay, time off, policies, onboarding, and general HR processes. Provide clear, consistent responses using approved knowledge articles; route/escalate Tier II/III matters to the appropriate HR team member. Monitor, triage, and resolve incoming HR tickets; document actions taken, resolutions, and follow-up. Monitor and respond to the CSPD HR email inbox and main phone line; creating support tickets as necessary. Provide first-line, high quality customer service to both internal and external customers via phone, email, and walk-ins. This includes answering the HR employee assistance phone line and email box. Welcome employees on their first day and complete new hire paperwork. Process various employee data items including employee name changes, outside employment memos, and college transcripts/degrees, and VA On-the-Job training certifications and Personnel Action Forms. Respond to records requests from internal and external customers including federal, state, and local law enforcement agencies regarding prior and current employees. Gather and provide documents for CORA and CCJRA requests. Track and maintain legal holds. Provide support for promotion ceremonies including drafting promotional write-ups with career highlights for promoted employees. Coordinate the Officer of the Month Awards Program and luncheons, distribute Service Awards, and coordinate other special awards by outside agencies. Maintain personnel files. Knowledge, Skills and Abilities
Ability to prioritize and meet deadlines in fast-paced environment Experience with Microsoft Word, Outlook and Excel Proficiency in data entry Strong organizational skills Knowledge of modern office procedures, methods, and equipment including computers and supporting software Ability to communicate clearly and concisely, orally and in writing Ability to establish and maintain effective working relationships Ability to maintain strict confidentiality Ability to work independently Ability to provide excellent customer service to all customers Equivalent to the completion of the twelfth grade (high school diploma or GED). At the Tech I level: One year of full-time, professional experience in a related field At the Tech II level: Three years of full-time, professional experience in a related field. One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience. Excellent communication, organization, and problem-solving skills. Experience involving extensive interaction with people, Microsoft Office, and HRIS software. Knowledge of PeopleSoft and NeoGov. Strong attention to detail and data integrity. Ability to adapt to changing priorities and be extremely flexible. Ability to handle confidential information with discretion. Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov or 719-444-7447 for any questions about this position. Pre-employment Requirements
The job offer will be contingent upon successful completion of a polygraph examination, fingerprinting, extensive background check, and other pre-employment assessments. Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here.
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About the Job:
Join the Human Resources team at the Colorado Springs Police Department and find meaningful work in public service. This entry-level position provides an opportunity to grow your HR career by doing impactful work in a fast-paced environment. We offer flexible and hybrid work schedules after an initial training period. We’re looking for a detail-oriented, customer-focused HR Technician to provide day-to-day support in payroll operations and Tier I HR services. This role is the first point of contact for employee inquiries and leverages our HR ticketing system to ensure timely, accurate, and professional support. You’ll help support accurate timekeeping and payroll cycles, and contribute to a positive employee experience. Work Schedule
This position is scheduled Monday through Friday during typical business hours, with flexibility after the initial training period. Must be able to work occasional weekend days, occasional holidays, and overtime as necessary to support the payroll cycle. Job Posting Statement
This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved. Please explore the possibilities a career with the City of Colorado Springs can offer! As an HR Technician I, you will
Assist with end-to-end payroll preparation: query and verify time sheets, leave requests, overtime/shift differentials, and supplemental pay. Identify and resolve routine payroll discrepancies; escalate complex issues as appropriate; liaison with City Payroll regarding employee time and payroll inquiries/reconciliation. Serve as the initial point of contact for employee inquiries related to benefits, pay, time off, policies, onboarding, and general HR processes. Provide clear, consistent responses using approved knowledge articles; route/escalate Tier II/III matters to the appropriate HR team member. Monitor, triage, and resolve incoming HR tickets; document actions taken, resolutions, and follow-up. Monitor and respond to the CSPD HR email inbox and main phone line; creating support tickets as necessary. Provide first-line, high quality customer service to both internal and external customers via phone, email, and walk-ins. This includes answering the HR employee assistance phone line and email box. Welcome employees on their first day and complete new hire paperwork. Process various employee data items including employee name changes, outside employment memos, and college transcripts/degrees, and VA On-the-Job training certifications and Personnel Action Forms. Respond to records requests from internal and external customers including federal, state, and local law enforcement agencies regarding prior and current employees. Gather and provide documents for CORA and CCJRA requests. Track and maintain legal holds. Provide support for promotion ceremonies including drafting promotional write-ups with career highlights for promoted employees. Coordinate the Officer of the Month Awards Program and luncheons, distribute Service Awards, and coordinate other special awards by outside agencies. Maintain personnel files. Knowledge, Skills and Abilities
Ability to prioritize and meet deadlines in fast-paced environment Experience with Microsoft Word, Outlook and Excel Proficiency in data entry Strong organizational skills Knowledge of modern office procedures, methods, and equipment including computers and supporting software Ability to communicate clearly and concisely, orally and in writing Ability to establish and maintain effective working relationships Ability to maintain strict confidentiality Ability to work independently Ability to provide excellent customer service to all customers Equivalent to the completion of the twelfth grade (high school diploma or GED). At the Tech I level: One year of full-time, professional experience in a related field At the Tech II level: Three years of full-time, professional experience in a related field. One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience. Excellent communication, organization, and problem-solving skills. Experience involving extensive interaction with people, Microsoft Office, and HRIS software. Knowledge of PeopleSoft and NeoGov. Strong attention to detail and data integrity. Ability to adapt to changing priorities and be extremely flexible. Ability to handle confidential information with discretion. Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov or 719-444-7447 for any questions about this position. Pre-employment Requirements
The job offer will be contingent upon successful completion of a polygraph examination, fingerprinting, extensive background check, and other pre-employment assessments. Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here.
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