Master Spas Jobs
Technical Support Representative - Fort Wayne, IN
Master Spas Jobs, Fort Wayne, Indiana, United States, 46804
Overview
Technical Support Representative - Fort Wayne, IN. Provides broad customer support for incoming calls and e-mails from dealers, service centers and spa owners. Assists with creating and maintaining various product reference materials for the department utilizing Microsoft Office (Excel, Word and Publisher). Responsibilities
Answer consumer, dealer, and service technician phone/e-mail questions. Assist dealers and service agents with part orders and basic account information or problems (part numbers, order status, and references). Explain spa operation and offer accurate technical help to dealers and service agents. Understand spa operation, chemical balancing, dealer/servicer network, product categories/features, and warranties/procedures. Provide troubleshooting support for spa plumbing, control systems, audio visual components, Bluetooth connection of mobile devices, WiFi connection of mobile devices and mobile device applications (e.g. Apple iPads). Basic understanding of or capability to learn basic AC electricity, DC electricity and wiring for spa troubleshooting purposes. Understand accounts, warranty claim procedures and policies. Follow up with service leads and search for possible service companies to develop new service accounts. Assist with annual training seminar by putting together training material and performing presentations. Assist with warranty service claim entry as needed. Assist with spa registration entries as needed. Maintain required qualifications: High school diploma or equivalent; basic PC skills; basic written and people skills; experience in a customer service environment; experience in a technical/troubleshooting environment. Technical training or degree is a plus. Requirements
High school diploma or equivalent minimum. Basic PC skills. Basic written and people skills. Experience in a customer service environment. Experience in a technical/troubleshooting environment. Technical training or degree a plus. Schedule & Compensation
This is an on-site role. Full Time Mon-Thurs 7:00am-5:00pm & Fridays 8:00am-12:00 Noon (with a Friday afternoon rotation) Compensation: $18.00-$21.00 per hour to start (based on experience) plus competitive benefits package
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Technical Support Representative - Fort Wayne, IN. Provides broad customer support for incoming calls and e-mails from dealers, service centers and spa owners. Assists with creating and maintaining various product reference materials for the department utilizing Microsoft Office (Excel, Word and Publisher). Responsibilities
Answer consumer, dealer, and service technician phone/e-mail questions. Assist dealers and service agents with part orders and basic account information or problems (part numbers, order status, and references). Explain spa operation and offer accurate technical help to dealers and service agents. Understand spa operation, chemical balancing, dealer/servicer network, product categories/features, and warranties/procedures. Provide troubleshooting support for spa plumbing, control systems, audio visual components, Bluetooth connection of mobile devices, WiFi connection of mobile devices and mobile device applications (e.g. Apple iPads). Basic understanding of or capability to learn basic AC electricity, DC electricity and wiring for spa troubleshooting purposes. Understand accounts, warranty claim procedures and policies. Follow up with service leads and search for possible service companies to develop new service accounts. Assist with annual training seminar by putting together training material and performing presentations. Assist with warranty service claim entry as needed. Assist with spa registration entries as needed. Maintain required qualifications: High school diploma or equivalent; basic PC skills; basic written and people skills; experience in a customer service environment; experience in a technical/troubleshooting environment. Technical training or degree is a plus. Requirements
High school diploma or equivalent minimum. Basic PC skills. Basic written and people skills. Experience in a customer service environment. Experience in a technical/troubleshooting environment. Technical training or degree a plus. Schedule & Compensation
This is an on-site role. Full Time Mon-Thurs 7:00am-5:00pm & Fridays 8:00am-12:00 Noon (with a Friday afternoon rotation) Compensation: $18.00-$21.00 per hour to start (based on experience) plus competitive benefits package
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