Master Spas Jobs
Customer Service Representative - Fort Wayne, IN
Master Spas Jobs, Fort Wayne, Indiana, United States, 46804
Customer Service Representative - Fort Wayne, IN
Job Type:
Full Time
Schedule:
Mon – Thurs 7:00am-5:00pm with an hour unpaid lunch & Friday 8am-12pm (on site, not remote)
Compensation:
$18.00 - $20.00 per hour (+ $1-$2 technical support)
Provides broad customer support for incoming calls and emails from dealers, service centers and spa owners. Assist with creating and maintaining various product reference materials for the department utilizing Microsoft Office (Excel, Word and Publisher).
Essential Duties And Responsibilities
Answer consumer, dealer, and service technician phone/e‑mail questions.
Assist dealers and service agents with part orders and basic account information or problems (part numbers, order status, and references).
Explain spa operation and offer accurate technical help to dealers and service agents.
Understanding spa operation, chemical balancing, dealer/servicer network, product categories/features, warranties/procedures.
Capability of understanding and providing troubleshooting support for spa plumbing, control systems, audio visual components, Bluetooth connection of mobile devices, Wi‑Fi connection of mobile devices and mobile device applications (i.e. Apple iPads).
Basic understanding or capability to learn basic AC electricity, DC electricity and wiring for spa troubleshooting purposes.
Understanding accounts, warranty claim procedures and policies.
Follow up with service leads and search for possible service companies to develop new service accounts.
Assist with annual training seminar by putting together training material and performing presentations.
Assist with warranty service claim entry as needed.
Assist with spa registration entries as needed.
Education And/or Experience
High school diploma or equivalent minimum.
Basic PC skills.
Basic written and people skills.
Experience in a customer service environment.
Experience in a technical/troubleshooting environment.
Technical training or degree a plus.
Apply Now
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Job Type:
Full Time
Schedule:
Mon – Thurs 7:00am-5:00pm with an hour unpaid lunch & Friday 8am-12pm (on site, not remote)
Compensation:
$18.00 - $20.00 per hour (+ $1-$2 technical support)
Provides broad customer support for incoming calls and emails from dealers, service centers and spa owners. Assist with creating and maintaining various product reference materials for the department utilizing Microsoft Office (Excel, Word and Publisher).
Essential Duties And Responsibilities
Answer consumer, dealer, and service technician phone/e‑mail questions.
Assist dealers and service agents with part orders and basic account information or problems (part numbers, order status, and references).
Explain spa operation and offer accurate technical help to dealers and service agents.
Understanding spa operation, chemical balancing, dealer/servicer network, product categories/features, warranties/procedures.
Capability of understanding and providing troubleshooting support for spa plumbing, control systems, audio visual components, Bluetooth connection of mobile devices, Wi‑Fi connection of mobile devices and mobile device applications (i.e. Apple iPads).
Basic understanding or capability to learn basic AC electricity, DC electricity and wiring for spa troubleshooting purposes.
Understanding accounts, warranty claim procedures and policies.
Follow up with service leads and search for possible service companies to develop new service accounts.
Assist with annual training seminar by putting together training material and performing presentations.
Assist with warranty service claim entry as needed.
Assist with spa registration entries as needed.
Education And/or Experience
High school diploma or equivalent minimum.
Basic PC skills.
Basic written and people skills.
Experience in a customer service environment.
Experience in a technical/troubleshooting environment.
Technical training or degree a plus.
Apply Now
Referrals increase your chances of interviewing at Master Spas Jobs by 2x.
#J-18808-Ljbffr