Diligex
Diligex is a managed services provider focused on delivering secure, reliable, and well‑architected IT environments for our clients. We prioritize standards, documentation, and long‑term solutions over quick fixes. Our engineers are expected to think critically, communicate clearly, and take ownership of outcomes.
Role Overview The MSP Engineer role blends L2 technical support with project implementation responsibilities. This is a client‑facing position for an engineer who can troubleshoot complex issues, execute projects cleanly, and operate comfortably in a structured MSP environment.
You will support multiple client environments while also playing a key role in onboarding, migrations, and infrastructure improvements. This is not a helpdesk‑only role — project execution, documentation, and accountability are core expectations.
Key Responsibilities
Technical Support (L2)
Serve as escalation support for advanced technical issues
Troubleshoot and resolve issues related to:
Windows 10/11 and core Windows Server roles
Networking fundamentals (firewalls, switches, VPNs, Wi‑Fi)
Endpoint security, backups, and business continuity
Perform root cause analysis and implement durable fixes
Document resolutions clearly and consistently
Communicate effectively with clients throughout the support process
Project Implementation
Execute technical tasks for client projects, including:
New client onboardings
Microsoft 365 migrations and tenant configuration
Network and hardware refreshes
Security improvements (MFA, EDR, backups)
Follow Diligex standards, checklists, and documentation requirements
Coordinate with project managers and senior engineers
Identify risks, gaps, or improvement opportunities during delivery
Ensure clean project closeout and handoff to support
Required Experience & Skills
3–5 years in an MSP or multi‑client IT support environment
Strong working knowledge of Microsoft 365 administration
Solid understanding of Windows OS and basic Windows Server concepts
Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Ability to manage competing priorities across tickets and projects
Strong written and verbal communication skills
Comfortable working independently with accountability
Preferred Qualifications
Experience with Intune, Entra ID, and Conditional Access
Firewall experience (FortiGate, SonicWall, Meraki, or similar)
Familiarity with MSP tools (RMM, PSA, backup platforms)
What Success Looks Like at Diligex
Issues are resolved correctly the first time
Projects are delivered on time, on scope, and well‑documented
Clients trust your technical judgment and communication
You actively contribute to improving standards and processes
You take ownership instead of waiting for direction
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Referrals increase your chances of interviewing at Diligex by 2x
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Role Overview The MSP Engineer role blends L2 technical support with project implementation responsibilities. This is a client‑facing position for an engineer who can troubleshoot complex issues, execute projects cleanly, and operate comfortably in a structured MSP environment.
You will support multiple client environments while also playing a key role in onboarding, migrations, and infrastructure improvements. This is not a helpdesk‑only role — project execution, documentation, and accountability are core expectations.
Key Responsibilities
Technical Support (L2)
Serve as escalation support for advanced technical issues
Troubleshoot and resolve issues related to:
Windows 10/11 and core Windows Server roles
Networking fundamentals (firewalls, switches, VPNs, Wi‑Fi)
Endpoint security, backups, and business continuity
Perform root cause analysis and implement durable fixes
Document resolutions clearly and consistently
Communicate effectively with clients throughout the support process
Project Implementation
Execute technical tasks for client projects, including:
New client onboardings
Microsoft 365 migrations and tenant configuration
Network and hardware refreshes
Security improvements (MFA, EDR, backups)
Follow Diligex standards, checklists, and documentation requirements
Coordinate with project managers and senior engineers
Identify risks, gaps, or improvement opportunities during delivery
Ensure clean project closeout and handoff to support
Required Experience & Skills
3–5 years in an MSP or multi‑client IT support environment
Strong working knowledge of Microsoft 365 administration
Solid understanding of Windows OS and basic Windows Server concepts
Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Ability to manage competing priorities across tickets and projects
Strong written and verbal communication skills
Comfortable working independently with accountability
Preferred Qualifications
Experience with Intune, Entra ID, and Conditional Access
Firewall experience (FortiGate, SonicWall, Meraki, or similar)
Familiarity with MSP tools (RMM, PSA, backup platforms)
What Success Looks Like at Diligex
Issues are resolved correctly the first time
Projects are delivered on time, on scope, and well‑documented
Clients trust your technical judgment and communication
You actively contribute to improving standards and processes
You take ownership instead of waiting for direction
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Referrals increase your chances of interviewing at Diligex by 2x
#J-18808-Ljbffr