State of Oregon
Property and Casualty Insurance Consumer Advocate (Program Analyst 2)
State of Oregon, Salem, Oregon, us, 97308
Property and Casualty Insurance Consumer Advocate (Program Analyst 2)
Join to apply for the
Property and Casualty Insurance Consumer Advocate (Program Analyst 2)
role at
State of Oregon .
Base pay range
Initial Posting Date: 01/05/2026
Application Deadline: 01/20/2026
Agency: Department of Consumer & Business Services
Salary Range: $5,325 - $8,148
Position Type: Employee
Position Title:
Property and Casualty Insurance Consumer Advocate (Program Analyst 2)
Note: This position will receive a Cost of Living Adjustment (COLA) increase of 2.5% effective February 1, 2026, paid in the March 1, 2026 paycheck.
Our Mission To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.
The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.
This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.
This position is represented by the Service Employees International Union (SEIU).
What’s In It For You
Rewarding work in a productive and creative environment
Colleagues who are passionate about public service
Work/life balance, 11 paid holidays a year, and a competitive benefits package
Advancement and learning opportunities that will help grow your career with the State of Oregon
Possible eligibility for the Public Service Loan Forgiveness Program
This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.
Here’s What You Will Do
Mediating and resolving issues on behalf of the insurance buying public
Providing information to enable consumers to protect their rights
Making a determination if there appears to be a violation of the Oregon Insurance Code, federal law, or the applicable contract, and then if needed, submitting a referral to the appropriate team to address
For a complete listing of the duties and responsibilities of this position, please review the position description.
Minimum Qualifications
A bachelor's degree in Business or Public Administration, or Behavioral or Social Sciences, AND two years’ experience coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts
Or any combination of experience or education equivalent to five years of coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts
Requested Skills
Professional work experience in the property and casualty insurance industry
Ability to work collaboratively with diverse groups to mediate and resolve problems, including effectively handling emotionally charged situations
Strong communication skills, both written and verbal, to provide education to consumers, the insurance industry, and other state agencies
Efficient and effective use of time in a fast-paced environment that includes managing files, phone inquiries, and other assigned work while promoting customer service and working relationships
Preference may be given to applicants who have professional work experience with homeowners insurance or multiple lines of insurance
Preference may be given to candidates who are able to speak, read, and write Spanish fluently
Application Information
A resume and cover letter are required for this job posting. Please attach them in the “Resume / Cover Letter” section of the application.
Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.
Additional Information
Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.
This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position.
Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
We hire preferred workers! For more information, please visit our website: Preferred Worker Program.
The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful Links And Contact Information Learn more about DCBS
DCBS Career Fairs and Workshops
Understanding the State Application Process
Help and Support webpage
For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.
DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our
diversity, equity and inclusion webpage .
Seniority level Entry level
Employment type Full-time
Job function Sales and Management
Industries Government Administration
#J-18808-Ljbffr
Property and Casualty Insurance Consumer Advocate (Program Analyst 2)
role at
State of Oregon .
Base pay range
Initial Posting Date: 01/05/2026
Application Deadline: 01/20/2026
Agency: Department of Consumer & Business Services
Salary Range: $5,325 - $8,148
Position Type: Employee
Position Title:
Property and Casualty Insurance Consumer Advocate (Program Analyst 2)
Note: This position will receive a Cost of Living Adjustment (COLA) increase of 2.5% effective February 1, 2026, paid in the March 1, 2026 paycheck.
Our Mission To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.
The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.
This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.
This position is represented by the Service Employees International Union (SEIU).
What’s In It For You
Rewarding work in a productive and creative environment
Colleagues who are passionate about public service
Work/life balance, 11 paid holidays a year, and a competitive benefits package
Advancement and learning opportunities that will help grow your career with the State of Oregon
Possible eligibility for the Public Service Loan Forgiveness Program
This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.
Here’s What You Will Do
Mediating and resolving issues on behalf of the insurance buying public
Providing information to enable consumers to protect their rights
Making a determination if there appears to be a violation of the Oregon Insurance Code, federal law, or the applicable contract, and then if needed, submitting a referral to the appropriate team to address
For a complete listing of the duties and responsibilities of this position, please review the position description.
Minimum Qualifications
A bachelor's degree in Business or Public Administration, or Behavioral or Social Sciences, AND two years’ experience coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts
Or any combination of experience or education equivalent to five years of coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts
Requested Skills
Professional work experience in the property and casualty insurance industry
Ability to work collaboratively with diverse groups to mediate and resolve problems, including effectively handling emotionally charged situations
Strong communication skills, both written and verbal, to provide education to consumers, the insurance industry, and other state agencies
Efficient and effective use of time in a fast-paced environment that includes managing files, phone inquiries, and other assigned work while promoting customer service and working relationships
Preference may be given to applicants who have professional work experience with homeowners insurance or multiple lines of insurance
Preference may be given to candidates who are able to speak, read, and write Spanish fluently
Application Information
A resume and cover letter are required for this job posting. Please attach them in the “Resume / Cover Letter” section of the application.
Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.
Additional Information
Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.
This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position.
Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
We hire preferred workers! For more information, please visit our website: Preferred Worker Program.
The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful Links And Contact Information Learn more about DCBS
DCBS Career Fairs and Workshops
Understanding the State Application Process
Help and Support webpage
For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.
DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our
diversity, equity and inclusion webpage .
Seniority level Entry level
Employment type Full-time
Job function Sales and Management
Industries Government Administration
#J-18808-Ljbffr