Target
Service And Engagement Team Leader
Pay range per hour:
$21.25 - $36.15 . Pay is based on several factors that vary by position, including labor markets, education, work experience, and certifications. Target cares about and invests in you to support you and your family. Eligible team members and their dependents receive comprehensive health benefits—medical, vision, dental, life insurance, and more—along with 401(k), employee discount, short‑term and long‑term disability, paid sick leave, paid national holidays, and paid vacation. For a complete overview of benefits, visit
our benefits page . About Target
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. About Service & Engagement
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in‑store and digital services, knowledgeable about capabilities that drive adoption, usage, and guest loyalty. Empowered to make shopping quick and easy for guests at the check‑lanes, guest services, gift registry, pick‑up, and drive‑up while ensuring exceptional quality. Career Development
Guest service fundamentals, experience building a guest‑first team culture, and driving loyalty programs Guest engagement, problem solving, and resolution Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Planning department workload to support business priorities and deliver service and sales goals Leading a team of hourly team members: interviewing, developing, coaching, evaluating, and retaining talent Typical Responsibilities
Demonstrate inclusivity by valuing diverse voices and creating equitable experiences Lead a team of Guest Advocates, Service Advocates, and Front‑of‑Store Attendants to exceed guest service expectations Execute best practices with team onboarding and learning; close skill gaps through development and coaching Understand sales goals, business reporting, and guest insights to plan and execute workload Support Target Loyalty Programs to educate and promote benefits that reward guests Follow up on training completion, reinforce continuous education, and drive proficiencies Engage in ongoing development conversations with the team Personalize recognition and appreciation to reinforce critical guest‑service behaviors Demonstrate a culture of accountability with clear expectations and performance management De‑escalate guest concerns and resolve issues promptly Ensure team stays current on promotions, brand launches, and events Evaluate candidates for open positions and build a guest‑centric team Work a schedule aligned to guest and business needs (early morning, evening, closing, overnight, holidays, weekends) Enable team members to deliver pick‑up and drive‑up orders efficiently, following laws and safety protocols Demonstrate ethical conduct and compliance; hold team accountable Model a safety culture: recognizing hazards, reporting incidents, and ensuring a safe environment Actively greet guests and provide a welcoming experience Engage guests when assistance is needed and solve specific needs Thank guests and express appreciation for choosing Target Execute physical security processes to enhance the in‑store security culture Support merchandise protection strategies across the store Follow all safe and secure training and processes as required Address emergency and compliance needs What We Are Looking For
Enjoy interacting and helping others—guests and teammates alike Thriving in a fast‑moving, physically demanding role that values teamwork, flexibility, and creative problem solving Open to flexible work schedules with varying hours, including nights, weekends, holidays, and peak shopping times Skills & Qualifications
High school diploma or equivalent Minimum 18 years of age Previous retail experience preferred (not required) Leadership and accountability experience Ability to communicate on multiple frequency devices and operate handheld scanners and other technology Independent and team‑oriented workload management Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast‑paced environment Additional Expectations
Access all building areas to respond to guest or team member issues Interpret instructions, reports, and information accurately Handle cash register operations and transactions accurately Scan, handle, and move merchandise efficiently and safely (up to 10 pounds routinely, up to 44 pounds occasionally) Climb ladders as needed Maintain flexible schedule and reliable attendance Work in varying temperatures, humidity, and other conditions (Drive‑Up, carry‑out, etc.) Remain mobile for the duration of the shift Benefits Eligibility
Learn about benefits eligibility:
https://tgt.biz/BenefitsForYou_C Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed, contact
candidate.accommodations@HRHelp.Target.com . Non‑accommodation‑related requests will not be addressed through this channel. Job Details
Seniority Level:
Mid‑Senior Level Employment Type:
Part‑time Job Function:
Other Industries:
Retail
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Pay range per hour:
$21.25 - $36.15 . Pay is based on several factors that vary by position, including labor markets, education, work experience, and certifications. Target cares about and invests in you to support you and your family. Eligible team members and their dependents receive comprehensive health benefits—medical, vision, dental, life insurance, and more—along with 401(k), employee discount, short‑term and long‑term disability, paid sick leave, paid national holidays, and paid vacation. For a complete overview of benefits, visit
our benefits page . About Target
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. About Service & Engagement
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in‑store and digital services, knowledgeable about capabilities that drive adoption, usage, and guest loyalty. Empowered to make shopping quick and easy for guests at the check‑lanes, guest services, gift registry, pick‑up, and drive‑up while ensuring exceptional quality. Career Development
Guest service fundamentals, experience building a guest‑first team culture, and driving loyalty programs Guest engagement, problem solving, and resolution Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Planning department workload to support business priorities and deliver service and sales goals Leading a team of hourly team members: interviewing, developing, coaching, evaluating, and retaining talent Typical Responsibilities
Demonstrate inclusivity by valuing diverse voices and creating equitable experiences Lead a team of Guest Advocates, Service Advocates, and Front‑of‑Store Attendants to exceed guest service expectations Execute best practices with team onboarding and learning; close skill gaps through development and coaching Understand sales goals, business reporting, and guest insights to plan and execute workload Support Target Loyalty Programs to educate and promote benefits that reward guests Follow up on training completion, reinforce continuous education, and drive proficiencies Engage in ongoing development conversations with the team Personalize recognition and appreciation to reinforce critical guest‑service behaviors Demonstrate a culture of accountability with clear expectations and performance management De‑escalate guest concerns and resolve issues promptly Ensure team stays current on promotions, brand launches, and events Evaluate candidates for open positions and build a guest‑centric team Work a schedule aligned to guest and business needs (early morning, evening, closing, overnight, holidays, weekends) Enable team members to deliver pick‑up and drive‑up orders efficiently, following laws and safety protocols Demonstrate ethical conduct and compliance; hold team accountable Model a safety culture: recognizing hazards, reporting incidents, and ensuring a safe environment Actively greet guests and provide a welcoming experience Engage guests when assistance is needed and solve specific needs Thank guests and express appreciation for choosing Target Execute physical security processes to enhance the in‑store security culture Support merchandise protection strategies across the store Follow all safe and secure training and processes as required Address emergency and compliance needs What We Are Looking For
Enjoy interacting and helping others—guests and teammates alike Thriving in a fast‑moving, physically demanding role that values teamwork, flexibility, and creative problem solving Open to flexible work schedules with varying hours, including nights, weekends, holidays, and peak shopping times Skills & Qualifications
High school diploma or equivalent Minimum 18 years of age Previous retail experience preferred (not required) Leadership and accountability experience Ability to communicate on multiple frequency devices and operate handheld scanners and other technology Independent and team‑oriented workload management Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast‑paced environment Additional Expectations
Access all building areas to respond to guest or team member issues Interpret instructions, reports, and information accurately Handle cash register operations and transactions accurately Scan, handle, and move merchandise efficiently and safely (up to 10 pounds routinely, up to 44 pounds occasionally) Climb ladders as needed Maintain flexible schedule and reliable attendance Work in varying temperatures, humidity, and other conditions (Drive‑Up, carry‑out, etc.) Remain mobile for the duration of the shift Benefits Eligibility
Learn about benefits eligibility:
https://tgt.biz/BenefitsForYou_C Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed, contact
candidate.accommodations@HRHelp.Target.com . Non‑accommodation‑related requests will not be addressed through this channel. Job Details
Seniority Level:
Mid‑Senior Level Employment Type:
Part‑time Job Function:
Other Industries:
Retail
#J-18808-Ljbffr