Target
Service & Engagement Team Leader - Wheat Ridge, CO
Target, Wheat Ridge, Colorado, United States, 80033
Service & Engagement Team Leader - Wheat Ridge, CO
Join to apply for the Service & Engagement Team Leader - Wheat Ridge, CO role at Target.
Application deadline: 02/27/2026
Pay The pay range per hour is $24.25 - $41.25. Pay is based on several factors that vary depending on the position, such as labor markets, education, work experience, and certifications.
Benefits Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more. Other benefits include 401(k), employee discount, short‑term and long‑term disability, paid sick leave, paid national holidays, and paid vacation. For more information about Target’s benefits, visit https://corporate.target.com/careers/benefits.
All About Target Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
All About Service & Engagement Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in‑store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the check‑lanes, guest services, gift registry, pick‑up and drive‑up while ensuring exceptional quality.
Career Development As a Service & Engagement Team Leader, the role prepares you for the following skills and experiences:
Guest service fundamentals, experience building a guest‑first team culture, and driving loyalty programs
Guest engagement, problem solving, and resolution
Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing, and promotion strategies
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
Leading a team of hourly members: interviewing, developing, coaching, evaluating, and retaining talent
Typical Responsibilities
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front‑of‑Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly interactions, quality of service, resolution, loyalty, and cleanliness.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload, and deliver on store sales goals, guest engagement, and troubleshoot opportunity areas as needed throughout the day.
Support Target Loyalty Programs and educate the team on the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.
Support your direct leader by following up on training completion, checking for understanding, and supporting continuous education opportunities to drive proficiencies for all front‑of‑store experiences.
Engage in consistent, meaningful development conversations throughout the critical touch points in the team’s career path.
Personalize recognition and appreciation of your team to reinforce critical guest‑service behaviors and promote a positive, guest‑centric culture.
Help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical Service and Engagement behaviors.
Quickly respond to any concerns with a guest’s shopping experience by de‑escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
Ensure your team members stay up‑to‑date on upcoming major promotions, brand launches, and events.
Evaluate candidates for open positions and develop a guest‑centric team.
Work a schedule that aligns to guest and business needs (including early morning, evening, closing, overnight shifts, holidays and weekends).
Support and enable team members to deliver pickup and drive‑up orders efficiently and accurately to digital guests, following all federal, state, and local adult beverage laws. Support guest services as needed.
Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable to this commitment.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding the team accountable to safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model creating a welcoming experience by greeting guests as you and your team complete daily tasks.
Engage with guests in a welcoming way and help solve their specific needs.
Thank guests and let them know we’re happy they chose to shop at Target.
Model the execution of physical security processes to enhance the in‑store security culture.
Support merchandise protection strategies across the total store (including ordering, storage, and application as directed by best practices).
If applicable, follow all safe and secure training and processes as a key carrier.
Address all store emergency and compliance needs.
All other duties based on business needs.
What We Are Looking For
You enjoy interacting and helping others - including guests and team members.
You thrive in a fast‑moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem‑solving are key to success.
You are open to working a flexible schedule with varying hours, days, or shifts (including nights, weekends, holidays, and other peak shopping times).
Required Skills
High school diploma or equivalent.
Must be at least 18 years of age or older.
Previous retail experience preferred, but not required.
Lead and hold others accountable.
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Work independently and as part of a team.
Manage workload and prioritize tasks independently and with a team.
Welcoming and helpful attitude.
Effective communication skills.
Capability to remain focused and composed in a fast‑paced environment and accomplish multiple tasks within established timeframes.
Additional Neighborhood Expectations
Access all areas of the building to respond to guest or team member issues.
Interpret instructions, reports and information.
Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed.
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally up to 44 pounds.
Climb up and down ladders as needed.
Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
Be capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties such as drive‑up or carry‑out.
Remain mobile for the duration of a scheduled shift (shift length may vary).
Benefits Eligibility Please paste this URL into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C
Americans With Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to
candidate.accommodations@HRHelp.Target.com . Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed through this channel.
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Other
Industries Retail
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Application deadline: 02/27/2026
Pay The pay range per hour is $24.25 - $41.25. Pay is based on several factors that vary depending on the position, such as labor markets, education, work experience, and certifications.
Benefits Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more. Other benefits include 401(k), employee discount, short‑term and long‑term disability, paid sick leave, paid national holidays, and paid vacation. For more information about Target’s benefits, visit https://corporate.target.com/careers/benefits.
All About Target Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
All About Service & Engagement Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in‑store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the check‑lanes, guest services, gift registry, pick‑up and drive‑up while ensuring exceptional quality.
Career Development As a Service & Engagement Team Leader, the role prepares you for the following skills and experiences:
Guest service fundamentals, experience building a guest‑first team culture, and driving loyalty programs
Guest engagement, problem solving, and resolution
Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing, and promotion strategies
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
Leading a team of hourly members: interviewing, developing, coaching, evaluating, and retaining talent
Typical Responsibilities
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front‑of‑Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly interactions, quality of service, resolution, loyalty, and cleanliness.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload, and deliver on store sales goals, guest engagement, and troubleshoot opportunity areas as needed throughout the day.
Support Target Loyalty Programs and educate the team on the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.
Support your direct leader by following up on training completion, checking for understanding, and supporting continuous education opportunities to drive proficiencies for all front‑of‑store experiences.
Engage in consistent, meaningful development conversations throughout the critical touch points in the team’s career path.
Personalize recognition and appreciation of your team to reinforce critical guest‑service behaviors and promote a positive, guest‑centric culture.
Help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical Service and Engagement behaviors.
Quickly respond to any concerns with a guest’s shopping experience by de‑escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
Ensure your team members stay up‑to‑date on upcoming major promotions, brand launches, and events.
Evaluate candidates for open positions and develop a guest‑centric team.
Work a schedule that aligns to guest and business needs (including early morning, evening, closing, overnight shifts, holidays and weekends).
Support and enable team members to deliver pickup and drive‑up orders efficiently and accurately to digital guests, following all federal, state, and local adult beverage laws. Support guest services as needed.
Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable to this commitment.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding the team accountable to safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model creating a welcoming experience by greeting guests as you and your team complete daily tasks.
Engage with guests in a welcoming way and help solve their specific needs.
Thank guests and let them know we’re happy they chose to shop at Target.
Model the execution of physical security processes to enhance the in‑store security culture.
Support merchandise protection strategies across the total store (including ordering, storage, and application as directed by best practices).
If applicable, follow all safe and secure training and processes as a key carrier.
Address all store emergency and compliance needs.
All other duties based on business needs.
What We Are Looking For
You enjoy interacting and helping others - including guests and team members.
You thrive in a fast‑moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem‑solving are key to success.
You are open to working a flexible schedule with varying hours, days, or shifts (including nights, weekends, holidays, and other peak shopping times).
Required Skills
High school diploma or equivalent.
Must be at least 18 years of age or older.
Previous retail experience preferred, but not required.
Lead and hold others accountable.
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Work independently and as part of a team.
Manage workload and prioritize tasks independently and with a team.
Welcoming and helpful attitude.
Effective communication skills.
Capability to remain focused and composed in a fast‑paced environment and accomplish multiple tasks within established timeframes.
Additional Neighborhood Expectations
Access all areas of the building to respond to guest or team member issues.
Interpret instructions, reports and information.
Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed.
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally up to 44 pounds.
Climb up and down ladders as needed.
Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
Be capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties such as drive‑up or carry‑out.
Remain mobile for the duration of a scheduled shift (shift length may vary).
Benefits Eligibility Please paste this URL into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C
Americans With Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to
candidate.accommodations@HRHelp.Target.com . Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed through this channel.
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Other
Industries Retail
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