Washington State Department of Social and Health Services
DSHS ESA DCS Child Support Program Manager
Washington State Department of Social and Health Services, Olympia, Washington, United States, 98502
DSHS ESA DCS Child Support Program Manager
The Department of Social and Health Services, Economic Services Administration (ESA), is seeking a skilled professional to serve at the Olympia Office as a Child Support Program Manager within the Division of Child Support.
You’ll report to a District Manager and provide second-level supervision for Supports Enforcement Officer 4 employees. You’ll provide key leadership consistent with the Mission, Vision, Values, and strategic objectives, and align with the District Manager, Executive Leadership, and Headquarters Management Teams. The job offers partial telework, with at least one day per week in the office.
Some Of What You’ll Do
Responsible for second-line supervision in the Olympia Field Office
Plan, organize, lead, and evaluate the activities and performance of multiple collection teams and a customer service team
Hire and train first-line supervisors; oversee hiring, training, and performance of line staff
Provide guidance, instruction, and consultation to supervisors and/or managers regarding the investigation of employee complaints and/or misconduct
Respond to inquiries and complaints from outside sources and staff; investigate case handling issues and interpretation of regulations
Develop and implement program objectives
Build teamwork and a positive workplace culture
Represent the Division of Child Support at the local level with both public and private community partners and stakeholders
Qualifications
Bachelor’s degree in business, public administration, or a closely allied field
Four years of professional supervisory and/or management experience related to child support enforcement and/or debt collection functions
Six months' experience in strategic planning; organizing, directing and evaluating subordinate personnel within an enforcement related field
Knowledge of state and federal child support statutes, rules, laws, and regulations
Desired Skills and Abilities
Proven leadership ability
Excellent communication and interpersonal skills
Ability to develop strategies and effectively prioritize organizational efforts to achieve goals and timelines
Ability to achieve results by setting challenging and attainable goals, ensuring quality and quantity standards are met, and recognizing/rewarding good performance
Customer Service Orientation – willingness to understand and satisfy customer needs
Ability to collaborate effectively with professional, managerial, and other levels in both private and public sectors
To Apply Please fill out our online application and attach:
Your chronological resume.
A letter of interest, no longer than one page, describing how your experience and education qualify you.
Three professional references with current contact information.
If you have questions about the application process, email Alex Baclaan at alex.baclaan@dshs.wa.gov.
Equal Employment Opportunity Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment on the basis of age, sex, sexual orientation, gender identity, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or use of a trained dog guide or service animal. Persons requiring accommodation may contact the Recruiter at (360) 725-5810.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr
You’ll report to a District Manager and provide second-level supervision for Supports Enforcement Officer 4 employees. You’ll provide key leadership consistent with the Mission, Vision, Values, and strategic objectives, and align with the District Manager, Executive Leadership, and Headquarters Management Teams. The job offers partial telework, with at least one day per week in the office.
Some Of What You’ll Do
Responsible for second-line supervision in the Olympia Field Office
Plan, organize, lead, and evaluate the activities and performance of multiple collection teams and a customer service team
Hire and train first-line supervisors; oversee hiring, training, and performance of line staff
Provide guidance, instruction, and consultation to supervisors and/or managers regarding the investigation of employee complaints and/or misconduct
Respond to inquiries and complaints from outside sources and staff; investigate case handling issues and interpretation of regulations
Develop and implement program objectives
Build teamwork and a positive workplace culture
Represent the Division of Child Support at the local level with both public and private community partners and stakeholders
Qualifications
Bachelor’s degree in business, public administration, or a closely allied field
Four years of professional supervisory and/or management experience related to child support enforcement and/or debt collection functions
Six months' experience in strategic planning; organizing, directing and evaluating subordinate personnel within an enforcement related field
Knowledge of state and federal child support statutes, rules, laws, and regulations
Desired Skills and Abilities
Proven leadership ability
Excellent communication and interpersonal skills
Ability to develop strategies and effectively prioritize organizational efforts to achieve goals and timelines
Ability to achieve results by setting challenging and attainable goals, ensuring quality and quantity standards are met, and recognizing/rewarding good performance
Customer Service Orientation – willingness to understand and satisfy customer needs
Ability to collaborate effectively with professional, managerial, and other levels in both private and public sectors
To Apply Please fill out our online application and attach:
Your chronological resume.
A letter of interest, no longer than one page, describing how your experience and education qualify you.
Three professional references with current contact information.
If you have questions about the application process, email Alex Baclaan at alex.baclaan@dshs.wa.gov.
Equal Employment Opportunity Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment on the basis of age, sex, sexual orientation, gender identity, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or use of a trained dog guide or service animal. Persons requiring accommodation may contact the Recruiter at (360) 725-5810.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr