Catalyst Physician Group
Front Office Supervisor – Medical
Join to apply for the Front Office Supervisor – Medical role at Catalyst Physician Group.
Company
At Catalyst Physician Group, primary care is redefined! As a physician‑owned and physician‑led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.
Job Summary The Front Office Supervisor plays a critical role in leading front office team members to ensure a smooth patient experience. This role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast‑paced healthcare environment.
Role and Responsibilities
Patient Administrator and Customer Service
Supervises day‑to‑day operations with patients.
Acts as a liaison between patients and medical staff, ensuring smooth communication.
Answers phone calls, responds to inquiries, and provides information regarding office policies and services.
Informs patients of wait times and keeps them updated on appointment status.
Handles difficult conversations with professionalism, ensuring patient concerns are addressed appropriately.
Greets and directs patients, visitors, and vendors in a professional and welcoming manner.
Patient Registration and Check‑In/Out
Assists with patient registration, verifying identity and insurance information.
Collects and scans insurance cards, identification, and other necessary documentation into the electronic medical record (EMR) system.
Ensures all required paperwork is completed before appointments.
Verifies and updates patient demographics and insurance information.
Processes and collects copayments, deductibles, and outstanding balances.
Schedules, confirms, and coordinates follow‑up appointments, referrals, and diagnostic tests.
Administrative and Office Support
Serves as a liaison between front office staff and leadership.
Oversees workflow processes including task management and work logs and overtime.
Provides training and support for new front office team members.
Assists practice admin with hiring, training and administrative duties.
Conducts routine staff feedback and development, including IDP discussions.
Leads a group/team of professional administrative staff.
Balances daily cash drawer, including closing and cash audits.
Supervises daily practice operations such as billing, collections, scheduling and patient registration.
Compliance and Safety Protocols
Ensures compliance with HIPAA regulations by maintaining patient confidentiality at all times.
Follows infection control procedures and adheres to OSHA safety standards.
Monitors and maintains office supplies, ensuring necessary materials are stocked and available.
Minimum Qualifications and Requirements
High School diploma or equivalent.
6 months' experience in a front office, customer service, or healthcare setting.
Strong verbal and written communication skills.
Ability to multitask and work effectively in a fast‑paced environment.
Proficiency in basic computer applications, including EMR systems, scheduling software, and Microsoft Office.
Knowledge of HIPAA and patient confidentiality regulations.
Excellent customer service and problem‑solving skills.
Preferred Experience
Prior experience in a medical office, hospital, or physician practice.
Experience with CPT/ICD coding and insurance verification.
Bilingual (English/Spanish) is a plus but not required.
Work Environment and Physical Demands
Prolonged sitting, standing, and use of a computer.
Occasional lifting of items up to 20 lbs.
Exposure to patients who may be ill, requiring adherence to infection control protocols.
May require shift flexibility based on clinic hours (e.g., early mornings, evenings, or weekends).
Competitive Benefit Package
Compensation commensurate with experience.
Medical, Dental, Vision insurance.
Short/Long term disability insurance.
401(k) with employer match.
Health Savings Account options.
Paid holidays and PTO.
Referral programs.
At Catalyst, we believe in the power of relationships. Our patient‑centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on‑site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.
Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Medical Practices
#J-18808-Ljbffr
Company
At Catalyst Physician Group, primary care is redefined! As a physician‑owned and physician‑led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.
Job Summary The Front Office Supervisor plays a critical role in leading front office team members to ensure a smooth patient experience. This role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast‑paced healthcare environment.
Role and Responsibilities
Patient Administrator and Customer Service
Supervises day‑to‑day operations with patients.
Acts as a liaison between patients and medical staff, ensuring smooth communication.
Answers phone calls, responds to inquiries, and provides information regarding office policies and services.
Informs patients of wait times and keeps them updated on appointment status.
Handles difficult conversations with professionalism, ensuring patient concerns are addressed appropriately.
Greets and directs patients, visitors, and vendors in a professional and welcoming manner.
Patient Registration and Check‑In/Out
Assists with patient registration, verifying identity and insurance information.
Collects and scans insurance cards, identification, and other necessary documentation into the electronic medical record (EMR) system.
Ensures all required paperwork is completed before appointments.
Verifies and updates patient demographics and insurance information.
Processes and collects copayments, deductibles, and outstanding balances.
Schedules, confirms, and coordinates follow‑up appointments, referrals, and diagnostic tests.
Administrative and Office Support
Serves as a liaison between front office staff and leadership.
Oversees workflow processes including task management and work logs and overtime.
Provides training and support for new front office team members.
Assists practice admin with hiring, training and administrative duties.
Conducts routine staff feedback and development, including IDP discussions.
Leads a group/team of professional administrative staff.
Balances daily cash drawer, including closing and cash audits.
Supervises daily practice operations such as billing, collections, scheduling and patient registration.
Compliance and Safety Protocols
Ensures compliance with HIPAA regulations by maintaining patient confidentiality at all times.
Follows infection control procedures and adheres to OSHA safety standards.
Monitors and maintains office supplies, ensuring necessary materials are stocked and available.
Minimum Qualifications and Requirements
High School diploma or equivalent.
6 months' experience in a front office, customer service, or healthcare setting.
Strong verbal and written communication skills.
Ability to multitask and work effectively in a fast‑paced environment.
Proficiency in basic computer applications, including EMR systems, scheduling software, and Microsoft Office.
Knowledge of HIPAA and patient confidentiality regulations.
Excellent customer service and problem‑solving skills.
Preferred Experience
Prior experience in a medical office, hospital, or physician practice.
Experience with CPT/ICD coding and insurance verification.
Bilingual (English/Spanish) is a plus but not required.
Work Environment and Physical Demands
Prolonged sitting, standing, and use of a computer.
Occasional lifting of items up to 20 lbs.
Exposure to patients who may be ill, requiring adherence to infection control protocols.
May require shift flexibility based on clinic hours (e.g., early mornings, evenings, or weekends).
Competitive Benefit Package
Compensation commensurate with experience.
Medical, Dental, Vision insurance.
Short/Long term disability insurance.
401(k) with employer match.
Health Savings Account options.
Paid holidays and PTO.
Referral programs.
At Catalyst, we believe in the power of relationships. Our patient‑centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on‑site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.
Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Medical Practices
#J-18808-Ljbffr