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Hawthorne Residential Partners

Maintenance Supervisor

Hawthorne Residential Partners, Greensboro, North Carolina, us, 27497

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Maintenance Supervisor

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Hawthorne Residential Partners .

At Hawthorne Residential Partners, we’re looking for dependable, motivated, and hands‑on maintenance professionals who take pride in creating clean, well‑maintained, and welcoming communities. We offer more than just a job; we offer a path to grow your skills, learn new trades, and build a career. You’ll work alongside a team who will support you, challenge you, and cheer you on every step of the way.

Job Overview Maintenance professionals play a vital role in creating an exceptional apartment community. As a Maintenance Supervisor, you are expected to monitor your team's budget, manage inventory, and delegate work orders effectively. You must ensure that all apartments are ready for new residents, that the maintenance team adheres to compliance standards, and that you provide training and development opportunities for your team members.

Education, Experience, and License Qualifications

Education: High School or GED equivalent

Experience: Minimum of 3 years in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical. Prior supervisory or lead technician experience strongly preferred.

Licenses & Certifications: Valid Driver’s License; EPA certification; CPO Certification (highly preferred).

Additional: In some states this may be required.

Job Functions Team & Leadership Responsibilities

Lead, schedule, and supervise the daily work of the maintenance team, ensuring high performance and accountability.

Foster a team culture grounded in excellence, integrity, and the Live It values of kindness, connection, and service.

Supervise vendor partners, ensuring work is completed timely, safely, and to company standards.

Manage capital improvement projects, including obtaining bids, scheduling, and overseeing successful project execution.

Repair & Preventative Maintenance

Proactively identify and resolve service needs throughout the community.

Maintain and execute quarterly preventative maintenance programs to protect the physical asset.

Ensure HVAC, plumbing, electrical and other systems function optimally through hands‑on repair and oversight.

Make‑Ready Units

Oversee unit turn scheduling and execution, ensuring homes are move‑in ready and meet Hawthorne quality standards.

Personally inspect vacant units to confirm cleanliness, functionality and presentation prior to move‑in.

Maintaining Building & Grounds

Implement and maintain a preventive maintenance plan for all buildings and equipment.

Ensure grounds, amenities, and common areas are clean, safe, and beautifully maintained.

Support curb appeal and a welcoming environment through daily attention to community appearance.

Additional Responsibilities

Conduct on‑call emergency service rotation as scheduled.

Respond to service requests in a timely, thorough, and professional manner.

Follow safety guidelines in accordance with OSHA and company policy and standards.

What Makes Someone SOAR in This Role?

People Service & Customer‑Focused: Daily commitment to providing excellent service by embracing our Live It culture.

Accountable: Delivers results with integrity and clear communication.

Vendor Management: Fosters and maintains strong vendor relationships to ensure Make‑Ready apartments are completed on schedule.

Highly Organized: Maintains a professional working environment and balances multiple tasks and priorities.

Reliable: A steady and dependable presence for the community and team.

Hands‑On Expertise: Confidently tackles technical issues and ensures all repairs meet company standards.

Leadership: Brings technical expertise and problem‑solving to the forefront while mentoring and guiding others.

Work Schedule & Availability Maintenance Supervisors work Monday through Friday, with standard office hours from 8:00 AM to 5:00 PM. This role will require participation in an on‑call rotation for after‑hours emergencies and occasional support for resident events, as needed.

Hawthorne’s Total Rewards Package | Compensation and Benefits Maintenance Supervisors are eligible for a monthly renewal bonus program, quarterly performance bonuses, and quarterly resident satisfaction bonuses in addition to hourly compensation.

Professional Benefits Our Career Path Program is offered to all employees. When you start at Hawthorne, we want to see you succeed with Learning and Development committed to career growth. We also offer an education reimbursement program to grow your skills in maintenance.

Personal Benefits

Free dental insurance

Comprehensive and affordable plans for medical and vision coverage

Health and wellness incentives

401(k) retirement match program

Paid time off including your birthday

Paid sick time off

Pet insurance plans

Paid maternity, paternity, and adoption leave options

Telehealth – access to doctors 24/7/365

Company paid life insurance

Retirement planning

Hawthorne is an equal opportunity employer.

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